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Hotel Suisse

3.5 star property

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Photo gallery for Hotel Suisse

Exterior
Vintage Room | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds
Lounge
Property entrance
Tropical Garden Studio | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Room service
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
30 Sangarraja Mawatha, Kandy Lake Front, Kandy, 20000
  • Place, Kandy Lake
    ‪1 min walk‬
  • Place, Udawatta Kele Sanctuary
    ‪3 min walk‬
  • Place, Royal Palace of Kandy
    ‪12 min walk‬

Room options

View all photos for Heritage Room

Heritage Room | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Heritage Room

  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Colonial Room

Colonial Room | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Colonial Room

  • Sleeps 3
  • 1 King Bed

View all photos for Vintage Room

Vintage Room | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Vintage Room

  • Partial lake view
  • Sleeps 3
  • 1 King Bed

Zeylan Suite

  • Lake view
  • Sleeps 3
  • 1 King Bed

Governors Suite

  • Lake view
  • Sleeps 3
  • 1 King Bed

Princess Margaret Suite

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Tropical Garden Studio

Tropical Garden Studio | 1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds

Tropical Garden Studio

  • Partial lake view
  • Sleeps 3
  • 1 King Bed

Duke's Chamber

  • Lake view
  • Sleeps 3
  • 1 King Bed

Burdayron Chamber

  • Lake view
  • Sleeps 3
  • 1 King Bed

Prince Philip Chamber

  • Sleeps 3
  • 1 King Bed

Mountbattan Chamber

  • Sleeps 3
  • 1 King Bed

George Wall's Chamber

  • Lake view
  • Sleeps 3
  • 1 King Bed

Duchess's Chamber

  • Lake view
  • Sleeps 3
  • 1 King Bed

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includes taxes & fees
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About this property

Hotel Suisse

Colonial hotel with free valet parking and 24-hour front desk
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Other amenities include a snack bar/deli, a business centre and conference space.
Hotel Suisse offers 90 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and premium bedding. 42-inch LED televisions come with premium satellite channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Hotel Suisse, you're just a quick walk from Kandy Lake. Enjoy features like free WiFi in public areas and free valet parking, plus an outdoor pool.
  • Free WiFi
  • Free valet parking and self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a playground and bicycles to rent
  • Just a 3-minute drive from National Museum and a few minutes from Udawatta Kele Sanctuary
  • Airport shuttle service available for a fee
Hotel Suisse offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and 3 meeting rooms are available. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Hotel Suisse. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.
Hotel Suisse has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 8 for adults and USD 4 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Colonial architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Suisse

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 8.00 for adults and from USD 4 for children
  • Airport shuttle fee: USD 75 per room (one-way)
  • Airport shuttle fee per child: USD 75
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Hotel Suisse offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Suisse Hotel Kandy
Suisse Kandy
Hotel Suisse Kandy
Hotel Suisse Hotel
Hotel Suisse Kandy
Hotel Suisse Hotel Kandy

Hotel Suisse Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 19 out of 71 reviews
Rating 8 - Good. 23 out of 71 reviews
Rating 6 - Okay. 19 out of 71 reviews
Rating 4 - Poor. 5 out of 71 reviews
Rating 2 - Terrible. 5 out of 71 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Simone

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sidath was our waiter and made our stay so special - he was wonderful. X Jeethm- looked after our every need by the pool . He was very attentive and pool was sparkling clean . Highly recommend this place to stay in Kandy- all staff were amazing . Thank you for looking after us so well .
Stayed 4 nights in Jul 2025

6/10 Okay

Belinda

Liked: Cleanliness, property conditions & facilities

There is better a bit further away

It was well located and a beautiful hotel in the public areas but my room was very plain and problems as noted and more expensive than an amazing hotel the next two nights. Also no menu on website so I just bought groceries and ate in my room
Stayed 1 night in Jul 2025

2/10 Terrible

Phillipa

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived the hotel was closed. We were given no notice. We were concerned as we had already paid for the hotel. A security guard directed us their sister hotel who honoured our booking which was great but not the experience we expected. I would say the pictures must have also been misleading given it was closed for renovation. The sister hotel was in a great location but very old and rooms not great. Would have preferred to be told and have booked elsewhere.
Stayed 2 nights in Aug 2024

10/10 Excellent

Shiranthi

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time at Suisse hotel and the staff are fabulous and very welcoming. It was a memorable stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Diwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colonial architecture and grandeur, Friendly staff,
Stayed 2 nights in Dec 2023

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walking. Great Lake nearby. Excellent staff
Stayed 2 nights in Jul 2023

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Think twice when booking this hotel

I understand this is a very old hotel but need to keep up to the standards. When i checked in, there was only one towel in the bathroom and few hours later i managed to get two additional towles. The food was good.
Stayed 1 night in Jan 2022

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr tyrone restaurant and front office staff very very helpful as was cleaning room boy:
Stayed 3 nights in Feb 2020

2/10 Terrible

Ahmadreza

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly But we have red bugs in bed It s very bad
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfect, the most quiet hotel in Kandy, with a ten minute walk to the city centre. Food excellent, staff lovely We stay here every year
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked on Wotif.com. Catered for my family. FREE welcoming drink was nice in the hot weather. Waited for our extra bed to be put in the room as they mustn't have received my message, but I'd only sent it about an hour prior to our arrival. Bags were carried to our spacious, clean room with a balcony & city view. Bathroom was spacious, clean, had enough good quality towels for all of us with good hot running water for all of us. My only issue was upon checkout they handed me a bill for room payment even though I'd paid online with wotif.com like i have in 50 countries. After we showed them our booking in conjunction with bank withdrawal & they made a few phone calls to the company it was sorted. Well they said they'd call if any issues. We did have our driver (we've had for 5days) with us communicating so I'm sure that helped.
Stayed 1 night in Jan 2020

6/10 Okay

GEORGE

Disliked: Property conditions & facilities

Old colonial style

Old colonial building, badly in need of maintenance. Breakfast is excellent. Excellent place for history buffs
Stayed 1 night in Nov 2019

6/10 Okay

Mark, Calgary

Travelled with partner
Disliked: Property conditions & facilities
We just finished a two week holiday in Sri Lanka and this was one of our least favorite hotels. Breakfast was not good - the rooms and bathrooms are very dated and could use an upgrade. Staff are friendly.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
It’s a beautiful colonial building and it’s well situated, it requires some major renovation in the way the Galle Gace hotel has been renovated to make it more appealing
Stayed 1 night in Sep 2019

10/10 Excellent

Sara, Colombo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good looking & spacious rooms & friendly staff ,
Stayed 4 nights in Aug 2019

8/10 Good

KIshani

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Rod, NZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historic hotel. Nice pool area. The breakfast rom was lovely and they served a very good breakfast. The internet was really slow. We had a lovely lake view from our room.
Stayed 2 nights in Aug 2019

4/10 Poor

CHAMATH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing Experience

Poor management skills and lack of knowledge and skill of staff accounted for poor service levels. The choices and service levels at meal times (buffets) , overall maintenance of the property and cleanliness were poor .
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, great service, good location. Would stay again if I went back.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
The customer service of the front office and housekeeping manager provided very good service. The front office served strawberry guavas juice to my friends who are not staying in the same hotel for free. That’s really impressed me. Although the hotel facilities are not up to our expectations but the Housekeeping Manager was very polite to response to our feedback and action on it asap. We were given a upgraded service to suite room at level 3 from level 1 due to the mosquitoes issue. He even feedback to the management on the changes we suggested and they are looking into it to change for better facilities. Hope next trip when I stayed there again the facilities will be better. The vegetarian spring rolls and vegetarian cutlets are yummy. Myself and my Son love to drink the strawberry guavas juice in the hotel restaurant.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

MIchael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has lots of old English charm. Beautifully appointed with timber floors and solid timber door frames and doors. Amazing old ballroom with gallery around the upper level. It is hoped the property is preserved for many years to come. The corridors and common rooms were strongly scented with cloves. The flowers were changed regularly and the displays were fantastic. Looking over the lake it was a short walk to the temple of the sacred tooth. Also a short tuc tuc ride to town centre.
Stayed 3 nights in Mar 2019