2/10 Terrible
Jon
Travelled with family
25 May 2025
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t Stay Here
This location is a mess. Hotel/booking website shows pictures of pristine rooms and a beautiful pool. This was not our experience. Make sure you have cash for resort fee. The key pad to get in was busted.
I’ve attached pictures of issues we found in both rooms. Dirty bathroom, stained sheets, walls splashed with mystery gunk, & don’t open the curtains or else the curtain rod might come falling down!! We also found a pair of underwear stashed under the bed while we were looking for my daughter’s glasses!
Other major concerns we had: 1) there was a plastic bag over the smoke detector and 2) there was a car that appeared to have been in an accident with a window smashed in that idled in the parking lot over night. My husband went to the front desk to inform them about the idling car and they told him to just reach inside the car and turn it off. He said no due to not being sure what that car had been involved in. Eventually the front desk lady call the cops and even the cops refused to reach in and turn it off. They informed the front desk agent that they would be back to tow it once 24 hrs had passed.
The hallways were unkempt with ceiling tiles falling in & trash cans in the hallway to catch rain. The pool was also closed due to mold in it. Also there are massive potholes in the parking lot you need to watch out for.
Finally, online we paid $149.99 per room for Friday night. Only to find out that they had a sign advertising 49.99 as the going rate.
Jon
Stayed 2 nights in May 2025