6/10 Okay
Ray
Travelled with partner
9 Jun 2025
Liked: Cleanliness, staff & service, amenities
The area was beautiful and the service was fantastic. The pools and bars were all nice and taken care of. The beach kind of sucks. This is definitely a budget hotel. Faucets had mineral deposits all over them.
Mini fridge was wobbly, I adjusted it.
Mirror fixture in bathroom was loose, I tightened it.
Light fixture near bed was loose, I tightened it.
Glowing number on air conditioner would not turn off.
Electrical outlet behind fridge looked burnt and was unusable.
I had to rearrange how things were plugged in so we could even use the coffee maker.
Outlet near bed was loose.
Faucets and fixtures in the public bathrooms were loose.
One of the toilets near the bar wouldn't flush, I fixed it.
A public bathroom had 2 rolls of toilet paper jammed into the dispenser so neither one would roll and you couldn't get any toilet paper out.
Almost all the food was mediocre. The only great place was the Italian place.
The Asian restaurant couldn't make any of the cocktails on their menu.
I was told about free stuff at the concierge, I turned down the presentation. I was called about the same thing 2 days later. I went down to the concierge and was told it was the same thing with the same presentation.
The paper map and the online map both had multiple errors on locations and times of operation.
I scheduled a trip on my own and my taxi was not allowed into the gates because it wasn't booked through Lomas. They told me no straight to my face.
Ray
Stayed 7 nights in May 2025
