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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

5.0 star property
VIP Access

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6 outdoor pools, pool umbrellas
15 restaurants, breakfast, lunch, dinner served; Italian cuisine
15 restaurants, breakfast, lunch, dinner served; Italian cuisine
Private beach, white sand, sun-loungers, beach umbrellas
Reception

Reviews

9.0 out of 10
Wonderful

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Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪6 min drive‬
  • Place, Ecopark Kantun Chi
    ‪7 min drive‬
  • Place, Akumal Beach
    ‪8 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪99 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years) | 1 bedroom, free minibar, in-room safe, individually decorated

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

  • 52 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years) | 1 bedroom, free minibar, in-room safe, individually decorated

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

8.0 out of 10
Very good
(8 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years) | Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

9.6 out of 10
Exceptional
(11 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachfront

Family Selection Suite Beachfront | 1 bedroom, free minibar, in-room safe, individually decorated

Family Selection Suite Beachfront

  • 103 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Aerial view
Grand Palladium Kantenah Resort & Spa All Inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 1,001 reviews
The price is CHF 257
includes taxes & fees
1 Dec - 2 Dec
Grand Palladium Kantenah Resort & Spa All Inclusive

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Luxury property on the beach, with 6 outdoor pools
Catch some rays on Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 15 restaurants. Change of towels is available on request
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers 170 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Each accommodation is individually decorated. Smart televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Kantenah property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A private beach and a complimentary water park with waterslides are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive. During your stay, you'll be close to Half Moon Bay. Free breakfast, free WiFi in public areas and free valet parking are available.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking
  • Drinking and dining options include 15 restaurants, a coffee shop, 2 beach bars and 3 swim-up bars
  • Splash around at the free water park with a waterslide or swim in the 6 outdoor pools
  • Indulge with body scrubs, massages or body treatments at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, tennis courts and a 24-hour gym
  • 9 minutes by car from Puerto Aventuras Marina and 9 minutes from Akumal Beach
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 15 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 18 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Kantenah property.

Guests are served a free full breakfast daily from 7:00 AM to 11:00 AM. The property hosts a free manager's reception daily.
The Nest – This restaurant serves breakfast and dinner.
Es Niu Pool Bar – On-site bar. Open daily.
La Hacienda – This family restaurant serves breakfast, lunch, dinner and light fare. Open daily.
El Dorado – This fine-dining restaurant only serves dinner. Reservations are required. Open daily.
Portofino – This family restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • Es Niu Pool Bar
  • La Hacienda
  • Portofino
  • The Nest

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Kayaking
  • Mini golf
  • Outdoor pool (guest access)
  • Pilates classes
  • Segway rentals/tours
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2002
  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 34 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 159 out of 231 reviews
Rating 8 - Good. 43 out of 231 reviews
Rating 6 - Okay. 17 out of 231 reviews
Rating 4 - Poor. 7 out of 231 reviews
Rating 2 - Terrible. 5 out of 231 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Zohair, Old Forge

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time with our family. The only feedback - we booked a family selection room with a swimup pool. It would be nice if there was some privacy separation between the pool of our neighbors. We had instances where our neighbors were in front of our pool area, basically viewing inside of our room. Other than that, everything was perfect.
Stayed 4 nights in Aug 2025

8/10 Good

Alexia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2025

4/10 Poor

Jason

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Trip dates: Aug 1–6, 2025. Family of 4, teens 15 & 17. Resort looks great but lacks follow-through. We were assigned the wrong bed type (one king) and had to push for a room change. Food quality is a major issue—cold, bland, and very small portions. I got food poisoning from the Sports Bar and was sick for 24 hours. Family Selection restaurant (The Nest) was slow and inedible. Pools are mixed—Colonial is too deep, Family Selection overcrowded, but White Sands pool was the best part of the resort. Drink quality poor at most bars except Churchill’s in Kantenah lobby. Also got stuck in a 2-hour Travel Club sales pitch just for massage vouchers—not worth it. Overall, disappointing stay. Won’t return.
Stayed 5 nights in Aug 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Butler service was amazing. Hotel grounds are amazing. Restaurants were great. Staff are awesome
Stayed 6 nights in Jun 2025

8/10 Good

Yenly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los tragos no les estan echando alcohol. Son agua . El steak que ellos llaman ribeye es como una chuleta de puerco y el buffet toda la comida es fria.
Stayed 7 nights in Jul 2025

4/10 Poor

Yana

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
We were a party of 16 and it was very hard to make dinner reservations to eat all together, even at the buffet. The rooms are on the smaller side. The bathrooms have very little counter space. The staff doesnt try to accomedate with any request. Beach is not swimeable, too much sea weed.
Stayed 7 nights in Jul 2025

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

4/10 Poor

Shane

Travelled with family
Liked: Property conditions & facilities
It was huge and well kept around the grounds. We went when the seaweed was extreme however they did their best to keep it clean. The pools were nice and enjoyable and the food was… okay. The biggest issue was we had family selection VIP and yet felt like we had no benefits except a butler (who just was a concierge for the most part) the “vip” pool had rough edges and my kids and I all got extremely sick from it. I presume diapers full of poop from irresponsible parents swimming in there. It was gross. Another big issue was the pressure to upgrade our VIP with a better VIP. I mean why did we pay for it if it’s useless? Absolutely ridiculous waste of money. Learned my lesson to never pay for VIP at these resorts. Our main bar in the vip section was closed. The hammocks in our vip section empty and barren. The beach area abandoned. Overall I had a bad experience and will never invest in their resort again.
Stayed 10 nights in Jun 2025

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Placido, Anaheim

Stayed 4 nights in Jun 2025

10/10 Excellent

Regina

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This place is for all families very clean and safe- the staff excellent and exceptional- my seven year old daughter had the best time at this resort!! We will definitely be back to visit!
Beautiful Flamingos
Restaurants, Bars, & Buffets
Walk out pools, clean grounds
Restaurants, shops, reception
Stayed 4 nights in May 2025

10/10 Excellent

julia

Stayed 4 nights in Jun 2025

10/10 Excellent

Lawrence

Liked: Cleanliness
Stayed 7 nights in Apr 2025

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Family friendly great staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Adamys Fuster, Miami Gardens

Stayed 7 nights in Jun 2025

10/10 Excellent

Gabriel Vitola

Stayed 6 nights in Mar 2025

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the family selection Kantenah. Upon arrival everyone was amazing. We were a large group of 14. Our butlers were great and helped us make reservations at most restaurants to accommodate our entire party when possible. At check in Lenny was amazing and helped us every time we needed something. We had a few issues with our room but they were always understandable and got it resolved. Jonathan at the pool was amazing at getting us drinks everyday! The food was amazing at most restaurants. We had the most excellent service at the Nest restaurant night service from Daniel and Juan Poot. Our experience was great and service top tier. Thank you for our stay.
Stayed 7 nights in Jun 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

8/10 Good

Lizeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our 10 day stay at Grand Palladium. The upgrade to Family Selection was absolutely worth it due to the extra amenities and having a butler, but not necessary to have a great vacation. The food was great everywhere we went, but the Dalia was our favorite buffet. The staff was always amazing. The only reason I did not give it a 5 star is because I wanted more from the beach, there was a small area where we could swim, but other than than this place was amazing. Also, if you stay here, take advantage of the professional photographers there, you won't regret it!
Stayed 10 nights in May 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful jungle setting on the beach. Outstanding service.
Stayed 7 nights in Jun 2025

8/10 Good

Eduardo Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Apr 2025

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed with a party of 8, 4 adults and 4 children ranging in ages from 5-11. We really enjoyed the butler service as it made dinner reservations very easy compared to other resorts we have stayed at. The resort is big and has a lot to offer, service was great except at the beach buffett/restaurant. Overall great stay and would definitely come back again!
Stayed 7 nights in Jun 2025

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful, from the lobby, grounds, the rooms, and the pool, everything was very well taken care of. My only suggestion is to keep an eye out for food and service in a la carte restaurants. Food quality is inconsistent across buffets and the a la carte restaurants can use more staff. Drinks were great , bartenders in lobby of FS were awesome! Thanks to Betty and Fernanda for taking care of my family and me!
Stayed 7 nights in Jun 2025

6/10 Okay

Crystal Amber

Stayed 7 nights in Jun 2025

8/10 Good

Heather

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 6 nights and had a great time. The property grounds are gorgeous- that was my favorite part. And seeing all of the local wildlife. There are iguanas and lizards everywhere and other small Mammals and birds. As advertised the property is very large and we didn’t even see all of it. They have transportation available whenever needed to get from point A to B. We used that regularly. Our kids preferred the main pool and the white sands pool over the smaller family selection pool so unfortunately we didn’t take advantage of the family selection bars or pool. The sargassum was horrible and we didn’t get to enjoy the beach at all. We did attend a UV party on the beach which was fun at night. The entertainment could use a little upgrade but we did enjoy the Latin Dancers and went to the tequila and taco party on the first night we arrived. I wish we would have not been so tired- that would Have been fun to dance and try some of the food and treats. The rooms were adequate and comfortable. We really only used our butler for making dinner reservations and setting up rides a few times. I didn’t have the what’s app and had to relay on others in our party to contact them. I tried to download it but had no cell coverage and I couldn’t get the app to work. The WiFi was decent throughout most of the resort. We food was average buffet fare and the Al A Carte restaurants we went to were very good. Overall we throughly enjoyed our stay and would definitely return!
Stayed 6 nights in Jun 2025