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Grandhotel Pupp

5.0 star property

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Photo gallery for Grandhotel Pupp

Exterior
Indoor pool, open 8:00 AM to 9:00 PM, pool loungers
Meeting facility
Premier Suite front view (Wellness access) | View from room
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Mírové námestí 2, Karlovy Vary, 360 01
  • Hot Spring Colonnade
    ‪5 min walk‬
  • Mill Colonnade
    ‪8 min walk‬
  • Elizabeth's Spa
    ‪16 min walk‬
  • Karlovy Vary (KLV-Karlovy Vary Intl.)
    ‪9 min drive‬

Room options

View all photos for Depandance Pupp Quisisana double Room (Wellness access)

Depandance Pupp Quisisana double Room (Wellness access) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Depandance Pupp Quisisana double Room (Wellness access)

9.0 out of 10
Wonderful
(9 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room front view (Wellness access)

Premier Room front view (Wellness access) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premier Room front view (Wellness access)

9.6 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room front view (Wellness access)

Superior Room front view (Wellness access) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room front view (Wellness access)

9.8 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room forest view (Wellness access)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room forest view (Wellness access)

8.4 out of 10
Very good
(10 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Depandance Pupp Quisisana Suite (Wellness access)

Depandance Pupp Quisisana Suite (Wellness access) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Depandance Pupp Quisisana Suite (Wellness access)

9.4 out of 10
Exceptional
(15 reviews)
  • 70 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Classic Suite front view (Wellness access)

Classic Suite front view (Wellness access) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Classic Suite front view (Wellness access)

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Modern Room forest view (Wellness access)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Modern Room forest view (Wellness access)

8.8 out of 10
Excellent
(6 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Modern Studio forest view (Wellness access)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Modern Studio forest view (Wellness access)

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room front view (Wellness access)

Classic Room front view (Wellness access) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Classic Room front view (Wellness access)

  • Sleeps 2
  • 1 King Bed

View all photos for Modern Room front view (Wellness access)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Modern Room front view (Wellness access)

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Modern Studio front view (Wellness access)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Modern Studio front view (Wellness access)

10.0 out of 10
Exceptional
(5 reviews)
  • 41 sq m
  • River view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room forest view (Wellness access)

Classic Room forest view (Wellness access) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Classic Room forest view (Wellness access)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite front view (Wellness access)

Premier Suite front view (Wellness access) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Premier Suite front view (Wellness access)

9.6 out of 10
Exceptional
(5 reviews)
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

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About this property

Grandhotel Pupp

Luxury hotel with 2 hot tubs and full-service spa
Along with a full-service spa, this smoke-free hotel has an indoor pool and a health club. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
Grandhotel Pupp offers 228 accommodations with minibars and espresso makers. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

This Karlovy Vary hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a health club and a sauna.

Guests aged under 3 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Grandhotel Pupp. During your stay, you're just a quick walk from Diana Cable Car. Features include free WiFi in public areas, plus a full-service spa and an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at Grandrestaurant Pupp, a fine-dining restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool or soak in the 2 hot tubs
  • Treat yourself to deep-tissue massages, body scrubs or body wraps at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Steps from Diana Cable Car and Karlovy Vary Museum
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Grandhotel Pupp offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a health club. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 5 meeting rooms. Event space at this hotel measures 12917 square feet (1200 square metres) and includes conference space. A sauna, a library, and a terrace are also featured at the luxury Grandhotel Pupp. Parking is available for a fee.

This 5-star Karlovy Vary hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11:00 AM.
Grandrestaurant Pupp – This fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Bechers Bar – This cocktail bar specialises in international cuisine and only serves dinner. Open daily.
Club Mala Dvorana – This lobby lounge specialises in international cuisine and serves lunch, dinner and light fare. Open daily.
Cafe Pupp – This café specialises in international cuisine and serves breakfast and light fare. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

Czech, English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 20 per night)
  • Valet parking on site (EUR 20 per night)

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: EUR 22 for adults and EUR 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bechers Bar
  • Cafe Pupp
  • Club Mala Dvorana
  • Grandrestaurant Pupp

Things to do

  • 2 hot tubs
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 12,917 square feet of conference space
  • 5 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • Hardwood flooring in room
  • No lift

More

  • 2 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1701
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property hosts an optional Christmas Eve gala dinner for guests staying on December 24. Guests who wish to attend must book the gala dinner at least 4 weeks in advance. Fees are EUR 190 per person, collected by the property.
This property’s mandatory gala dinner fee on December 31 includes 2 persons in all rooms. The listed gala dinner fee is required per person for guests exceeding this number in all rooms.

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet (varies based on length of stay)
  • Maximum 1 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 60.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: EUR 190
  • Christmas Eve (24 December) Gala Dinner per child: EUR 190 (from 3 to 18 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: EUR 415
  • New Year's Eve (31 December) Gala Dinner per child: EUR 415 (from 10 to 18 years old)
  • A tax is imposed by the city: EUR 2.02 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 for adults and from EUR 15 for children
  • Self-parking fee: EUR 20 per night
  • Valet parking fee: EUR 20 per night
  • Pet fee: EUR 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests should be aware that during the New Year's Eve gala dinner a formal evening dress code is required.
Children under 12 years old are not allowed in the pool and spa after 6 PM.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grandhotel Pupp
Grandhotel Pupp Hotel
Grandhotel Pupp Hotel Karlovy Vary
Grandhotel Pupp Karlovy Vary
Grandhotel Pupp De Luxe Hotel Karlovy Vary
Grandhotel Pupp Hotel
Grandhotel Pupp Karlovy Vary
Grandhotel Pupp Hotel Karlovy Vary

Grandhotel Pupp Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 656 out of 966 reviews
Rating 8 - Good. 204 out of 966 reviews
Rating 6 - Okay. 67 out of 966 reviews
Rating 4 - Poor. 27 out of 966 reviews
Rating 2 - Terrible. 12 out of 966 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Svetlana

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely amazing spot, I would highly recommend the Grandhotel Pupp. It exceeded our expectations.
Stayed 3 nights in Mar 2025

10/10 Excellent

Edmund

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the great hotels on the planet. The only reason I listed the area around the hotel as a 4 is because they were doing repairs to the streets in front, so it wasn't as pretty. This is the place to go to get truly pampered. The room was gorgeous and the staff were attentive and professional. Great place.
Stayed 2 nights in Mar 2025

10/10 Excellent

Llewelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful! Our suites are lovely, comfy beds and very spacious with vaulted ceilings. One of the best hotel accommodations I’ve ever been!! Spa is wonderful. The pool is very relaxing. We’d definitely stay here again on our next visit!
Stayed 1 night in Mar 2025

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean, service from the staff was brilliant, the pool and spa lovely.
Stayed 1 night in Mar 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Yolanda

Stayed 2 nights in Feb 2025

10/10 Excellent

Hector, El Paso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is as beautiful as advertised, if not more. Reception staff was friendly and helpful. Breakfast was really good. Rooms were really spacious, modern and clean. Also the restaurant food was amazing.
Stayed 1 night in Feb 2025

10/10 Excellent

GALINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Cristobal

Stayed 1 night in Jan 2025

10/10 Excellent

Shelby

Stayed 1 night in Dec 2024

10/10 Excellent

Rita

Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

8/10 Good

Leonid

Stayed 4 nights in Dec 2024

8/10 Good

Taline

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful hotel with wonderful service

This is a really beautiful hotel but i would not say that it is 5 star. The room was spacious & beautiful but the bathroom had a tub/show but no curtain or glass so every time you took a shower the floor was soaking wet. Maid service was very diligent & quick for the most part, they have a pillow menu but don't actually have the pillows when you order them & never delivered anything as an alternative. Rooms don't have irons, ironing boards, umbrellas or hair dryers in each room, when you requested one, they sent it right away but it was odd for a luxury hotel. Despite a few hiccups at the spa with bookings & scheduling the treatments were wonderful. They do not have a self book or reminder option for spa services which can be be a problem & the spa is on the other side of the hotel & in order to get there you have to walking down a cold hallway made of glass that is facing the street in your robe while people on the street, lobby, casino are staring at you. The pools & spa facilities are nice but have no place to get water or a bite to eat between treatments in your robe. There were lockers but no change rooms, and it was hard to find staff onsite. The pool, is open to all guests at all times & is very congested by kids who are splashing, making noise & not following pool rules which took away from the relaxing atmosphere. The food & drinks were delicious but despite having several restaurants onsite almost all had similar menus & could not be booked online or last minute.
Stayed 3 nights in Dec 2024

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Meire

Liked: Cleanliness, staff & service, property conditions & facilities
The dream hotel! Perfect.
Stayed 1 night in Dec 2024

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in KalolyVary. Luxury living. Absolutely 5 stars. fantastic breakfast and spa area.
Stayed 5 nights in Dec 2024

8/10 Good

lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Fun, gorgeous step back in time, but low end side

Loved it BUT we did not know we were staying on the less elegant, cheaper side of the hotel. We thought it was all the grand place. Service on our side not as good. No concierge. Used concierge on fancy side but not around much, need more hours. Long walk from our hotel area to the spa and nicer part of hotel. The spa was great. The restaurants on the nicer side very pretty. Location nice. No one gave us a rundown of town/sites. We almost missed the historical Spa 1 next door! Bar did not stay open like they said it would for food 1st night. Some staff didn't know all services. Mixed but recommend for the decor and old elegance of the hotel. Spa very nice & services were good. Recommend.
Stayed 2 nights in Dec 2024

6/10 Okay

Jake

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel staff were overall amazing. However, our room constantly had issues which were not resolved. The tub kept spewing out black gunk when the jets were activated.

10/10 Excellent

Jennifer, Marina Del Rey

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Great location
Stayed 5 nights in Dec 2024

10/10 Excellent

Earl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a magical hotel! The architecture inside and out is superb. The hotel and local area look spectacular with the Christmas season decorations!
Stayed 3 nights in Dec 2024

10/10 Excellent

Ausra

Stayed 4 nights in Nov 2024

6/10 Okay

Rena

Liked: Cleanliness, staff & service, amenities
Overall it's a architectural beautiful hotel, it's close to many restaurants, shops and landmarks and has a gorgeous spa with very friendly staff. Was at the spa for my birthday and hotel provided an adorable Happy Birthday desert. However; * there was only 1 electrical plug in the bedroom (not close to the desk, not near the bathroom, not near a nightatand) so you have to request an extension cord from the front desk to drag the cord around the room for various power needs. *Shower stall is very small so bruised up elbows trying to wash my hair. *Access to spa (pool/sauna/hot tub/salt room) while beautiful are only open till 9pm, which is also when pretty much everything in town closes. Feedback: the pool hours really should be later to allow for downtime to be spent there. *The room was always 24.5 degrees, no matter what i set the thermostat to it remained that temperature, so I had to keep the windows open the whole duration of my stay to keep the room any cooler.
Stayed 6 nights in Nov 2024