My friends from the East Coast and I enjoyed our stay in Kenwood. The house was very clean and was equipped with everything that we needed. The neighborhood was quiet and the location was perfect for local wine tasting.
This location is great, a very quiet house that was clean and it has a very large backyard with fruit trees. However, there is only 1 king bed. The other two rooms have twin beds. The toilets do not flush robustly, The toilet in the primary bathroom would run off and on. We informed the property managers, but it was not fixed on our stay. We also had no internet for our entire stay and it was not fixed and we were expected to be involved in trying to trouble shoot the problem. There was no TV service either as the TV relied on the internet and cable. We were issued a partial refund for the problems with the internet but it was an enormous inconvenience for us. Also the lock box on the front door to get in is very awkward and it only had one key, which can be tricky if you are coming and going at different times.
Original listing was inaccurate:
-said 2 king beds and 2 twin, but actually 1 king and 4 twins
-master bed mattress was sunken in and very uncomfortable, there had been a previous recent review that mentioned this and Vacasa had said the issue had been addressed
-said cable was included but actually no cable because account is behind in payments, so we could not access any tv service, even using our own accounts as listed
-wifi was not strong enough to be useful, even for accessing email
Musty smell in house when we arrived
Strange smell in refrigerator
Master shower metal drain cover was broken and posed cutting hazard to feet
Soap dish in master shower was corroded
Original listing has been changed since we booked this house, it is completely different now.
We submitted a review to Vacasa on 6/30 that addressed all of these issues, which is why our rating appears as 3/5 stars, but in their new listing they only show our positive comments, none of the negative ones.
Vacasa has given us a partial refund of $667 out of the $2,100 that we paid, but given the above issues and their recent efforts to remove the previous listing and all of our negative comments, which seems extremely misleading to future customers, we feel that we should receive a full refund.
Enjoyed the spacious outdoor area with its different seating areas and assortment of games. Rooms are also good-sized.
Local market and restaurant made life easy as did the propertyâs good location to a huge Safeway. Napa, Sonoma, St.Helena and Yountville not too far away.
We were grateful for the responsiveness to our requests for an outdoor umbrella and grill.
In need of a large spaghetti pot and shelf in the smaller bathroom.
We had a lot of fun!