First of all, the unit was not âVacation Rental by Ownerâ but rather âVacation Rental by displaced management companyâ. This review is a reflection on Vacasa only, as the owner, when finally contacted was very helpful. Multiple discrepancies were reported the first day to Vacasa by phone. I requested that Vacasa notify me when the discrepancies were passed on to the owner. Neither the owner or I were notified during our rental period.
The location and neighborhood was great, we enjoyed the pools and the saltwater lagoon to swim in. Check-in was a little difficult. We were given multiple number codes that did not work and eventually needed to open the key box. Beds could use updating as my husband ended up sleeping on the trundle bed in the bunkbed with my son. The location was great for an eight-year-old boy who could go to the playground while we sat on the screened in porch.
Great condo, plenty of room for family of five. The checkin process was awful and could not get ahold of property manager so we were delayed our checkin after a long day of travel.