2/10 Terrible
Samantha
Travelled with partner
30 Sept 2025
No hot water, front desk told us that all the hot water to the entire island of key west was cut off…. So I decided to ask others on the island to see if that was true. It was a lie from the hotel.
The property stated it was a resort (I am also paying resort fees every day) it was not resort style what so ever. The photos online catfished/deceived us so badly. There were cracks in the ceiling of our room. The customer service line never responded back to us when we sent a message about our concerns with the water and cracks in ceiling. (Mind you we UPGRADED to a suite!!! For an extra $120)
Also stated we would get a “view”… the view is literally a parking lot or a street. In total we paid for 4 days and it came out to $880…. this is in the OFF SEASON.
The beach is not close at all, they make it seem so unfortunately.
I will say the shuttle was great super convenient, breakfast was like a 6/10. Mediocre at best, the waffles are probably the best you are gonna get.
Would I stay here ever again….. absolutely not.
Especially not during season.
Samantha
Stayed 4 nights in Sep 2025
































