Friendly staff, excellent customer service, clean room with excellent accommodations, and great location. Ample parking. One of the side table lamps in our room was shorting in and out. We bought a replacement bulb ourselves, but that still didnât fix it. We will definitely come again.
They put us in a previously flooded room that smelled like mold . We had to stay in our car the first night. They did move us , but will not answer my emails to refund me for the first night. Never again !
Our stay was perfect!! Front office was so friendly when we checked in and out. It was so close to everythingâbeautiful beach, good food, shops. The only down sides, both of which were out of our control, were that one of the parking lots was closed for construction which wasnât an huge inconvenience. Also, our building was having some roof work done. Will definitely stay here again!!
Room was adequate, kitchenette worked well for us. Microwave and mini fridge with plates, cups, silverware, knives, cutting board, toaster, coffee maker. AC worked great. Nothing fancy, but everything we needed.
We were originally booked into a studio apartment, but when we got there the roof on that building was under repair causing a lot of noise and debris outside our assigned room. Called to complain and were promptly moved to another building and upgraded to a full apartment. Nice apartment with a great balcony overlooking a beautiful garden. We really appreciated the response to our problem with the first room.
We booked a hotel close to all of the activities that we scheduled. The hotel switched us to a Sister resort that was over 50 miles away on the north end of the island. It was not close to anything that we had scheduled so we spent all of the time driving back-and-forth every day, which takes about an hour to an hour and a half one way that was wasted on driving every day.
Also, the resort they booked us at did not have AC.
This was not the property that we looked at online. The address was incorrect also online. We went to the Aston Maui Banyan and they didnât have our reservation so she made a call and said it was their sister property. So we had to drive to the other property. We stayed at a condo which was a nice unit, however it was a little more loud than we expected.
The Maui Banyan is in a great location, close to the beach and restaurants. The condo was a little dated and very dark. The studio we had was clean and tidy, and well equipped, however there was limited counter space to prepare food. Having said all we enjoyed our stay for 4 nights.
The communication for our first night was awful. We were told we were going to get lock box info for our unit and nothing came thru thank his we found security on site that helped us gain access to our unit. We almost had to get a hotel as no one was answering messages sent thru contact info provided. The unit itself was nice other than there was some plumbing issues that would cause a high pitch sound coming from bathroom which we had to flush toilet in order for sound to go away.
Tolle Unterkunft mit hervorragender Lage und solider Ausstattung!
Etwas in die Jahre gekommen, aber darĂŒber ist nach persönlichem Empfinden hinwegzusehen.