First off, let me say that the house is absolutely beautiful. You can tell it is brand new, evident but the saw dust still left under the sink from drilling holes for the dishwasher line. The house itself was wonderful, but as stated before, there was dog hair everywhere and the communication with property management when things went wrong was terrible.
When we arrived at 5 oâclock on Thursday, all the thermostats were set on 74. We turned them down to 70 to cool off the house. By 6, the bottom two floors had cooled down significantly, but the top floor was 79 and increasing. I sent a message through VRBO and text to let property management know. No one responded on VRBO and the text said they closed at 5. At 11, I finally called the emergency management number. I had 3 guests on the top floor and the temp was above 80 and it was unbearably hot. The girl I spoke with was extremely friendly, assured me she put in a maintenance ticket, and someone would call me soon. By 7:30 the next morning, there was no communication. My guests had to pull a mattress down to the main floor to sleep because it was so hot. The other slept on the couch. I called emergency maintenance again and they said they put in a ticket. By 10, still no communication, so I called the main line since they were open. I was getting married in an hour and no one had called from maintenance. They again, assured me they put in a ticket. After getting married, we came back at 2:30 to find the temp still the same