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Grand Hotel Excelsior Port Royal

3.5 star property

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Photo gallery for Grand Hotel Excelsior Port Royal

Sun deck
Exterior
Breakfast, lunch, dinner served; beach views
Breakfast, lunch, dinner served; beach views
Deluxe Room, 1 King Bed, Pool View | Terrace/patio

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • Pool
  • Laundry

Explore the area

View in a map
1 Port Royal Street, Kingston, Saint Andrew
  • Place, Jamaica Conference Center
    ‪27 min drive‬
  • Place, National Gallery of Jamaica
    ‪28 min drive‬
  • Place, Bob Marley Museum
    ‪30 min drive‬
  • Airport, Kingston (KIN-Norman Manley Intl.)
    ‪11 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room, 2 Double Beds, Garden View

Comfort Room, 2 Double Beds, Garden View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Comfort Room, 2 Double Beds, Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, Beach View

Grand Room, 1 King Bed, Beach View | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Grand Room, 1 King Bed, Beach View

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Partial Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, Partial Sea View

  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Single Room

  • Park view
  • Sleeps 1
  • 1 Double Bed

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About this property

Grand Hotel Excelsior Port Royal

Boardwalk/promenade hotel with free breakfast and outdoor pool
This smoke-free hotel features an outdoor pool, a restaurant and a bar/lounge. Free buffet breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Grand Hotel Excelsior Port Royal offers 60 air-conditioned accommodations, which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. This individually furnished accommodation includes desks. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. Televisions come with cable channels and pay-per-view films.

Bathrooms include a combined bath/shower unit with a rainfall showerhead, and complimentary toiletries. This Kingston hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Grand Hotel Excelsior Port Royal. During your stay, you're just a quick walk from Old Gaol House. You'll find features such as free breakfast, free WiFi in public areas and a free manager's reception.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at Red Jack, a fine-dining restaurant with a beachfront location
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • 0.5 mi (0.7 km) from Fort Charles and 14.3 mi (23 km) from Jamaica Conference Center
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Grand Hotel Excelsior Port Royal. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

This 3.5-star Kingston hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
Red Jack – This beachfront fine-dining restaurant serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open 24 hours.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Red Jack

Things to do

  • 24-hour pool access
  • Boat tours
  • Fishing
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 4 buildings
  • Banquet hall
  • Built in 1950
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (7:00 AM - 11:00 PM)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Hotel Excelsior Port Royal

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property's front desk is open during the following times:
  • Monday - Sunday: 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access is available 24 hours a day.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Port Royal Hotel Marina
Grand Port Royal Hotel Marina Kingston
Grand Port Royal Marina
Grand Port Royal Marina Kingston
Grand Port Royal Hotel Marina Spa
Grand Excelsior Royal Kingston
Grand Port Royal Hotel Marina Spa
Grand Hotel Excelsior Port Royal Hotel
Grand Hotel Excelsior Port Royal Kingston
Grand Hotel Excelsior Port Royal Hotel Kingston

Grand Hotel Excelsior Port Royal Reviews

Reviews

6.4
Rating 10 - Excellent. 177 out of 878 reviews
Rating 8 - Good. 221 out of 878 reviews
Rating 6 - Okay. 217 out of 878 reviews
Rating 4 - Poor. 116 out of 878 reviews
Rating 2 - Terrible. 147 out of 878 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Stephanie

Stayed 1 night in Jun 2025

2/10 Terrible

Topez

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

JAMES

Disliked: Property conditions & facilities
It was closest to airport for 1 night. Good price, fun restaurant. Hotel is showing its age. Would stay again .
Stayed 1 night in Jun 2025

4/10 Poor

Sobrina

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Amazing views from top floor. Easy on-site parking. Staff was helpful. First room i got upstairs had a beautiful view, was very clean but the toilet didnt work. So i was moved to a room downstairs. Very old tub, old toilet, tiles need changing, musty as if it wasnt cleaned recently. The a c was nowhere near the bed. The sheets were itchy and the rooms had mosquitoes. I didn't want to ask to be moved again, so i stayed. Came to unwind and get some work done. Didn’t work out. No desk and chair in the room. The lady at the front desk, Tashema, was helpful & brought up a chair for me.
Stayed 1 night in Jun 2025

6/10 Okay

Nancy

Stayed 1 night in Jun 2025

6/10 Okay

Damion

Stayed 2 nights in Jun 2025

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never ever ever stay here. What a terrible property. The TV didnt work No hot water No wifi Zero amenities at or near the property. Couldn't even buy a bottle of water in the property or nearby to drink when the restaurant closed at 10am. They did have a nasty water dispenser with paper cone cups. Distasteful is the best i could offer about this property. The staff said I had to wait until the bar opened later. No consideration for guests Do not stay here $25 US airoort to hotel $50 US for a Taxi into Town from hotel $35 US from Airport ti the city Better pay the extra $10 and get access to water, supermarkets, gas station convenience stores and of course BETTER Hotels. Do NOT Stay here. They dont care about your comforts or your happiness.
Stayed 1 night in May 2025

4/10 Poor

Gwendolyn

Travelled with partner
Disliked: Amenities
This is the second time my husband and I have stayed here. Unfortunately we went back after the first time, because we were visiting my husband's family in Port Royal and this is the only hotel there. The grounds are beautiful but our room was not very clean. We struggled to find a outlet that worked to charge our phones. The plumbing was coming out of the walls and there was a terrible banging on the walls from work being done in the room next door! The hotel is very pricey for what you get! The food at the overpriced restaurant onsite was also not very good!
Stayed 5 nights in May 2025

10/10 Excellent

Pierre

Stayed 1 night in May 2025

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice renovations going on. Close to the airport. Really good for in the hotel restaurant Red Stripe. Plenty of outdoor seating by the water. Great place to catch a sunset! The new owner is extremely nice and has some great ideas for the future of this hotel. Can't wait to go back and see the progress.
Stayed 1 night in May 2025

10/10 Excellent

Yulonda

Stayed 1 night in May 2025

8/10 Good

Ms

Liked: Staff & service, amenities
I think the price should come down 190.00 a night is too much fir jo tv access nor room service.I like the property they have several places to go.not a dull moment.Quiet cozy however wifi wasnt good if i wouldve known no tv i wouldnt stay as I wanted to relax and watch tv during dn time.However u csn just try stay out n b z until u r tired.i l felt i wouldve gotten dome money back a discount of some kind .i booked thru expedia so so will take it up with them.
Stayed 1 night in Apr 2025

10/10 Excellent

Ranrick

Liked: Cleanliness, staff & service
It’s quiet and over crowded, the hot water is not very hot but it’s good enough. You get the best sunset views on the top deck.
Stayed 1 night in May 2025

6/10 Okay

Warren

Business traveller
Liked: Cleanliness, staff & service
minimal amenities for the price. TV did not work, no hot water. Noisy party boats and karaoke nearby my room.The rooms have minimal art and look barren. Booking online showed no reservations for the less expensive rooms but when I was on sight there were plenty available. Seems a bit dishonest to get you to book the most expensive larger rooms when I was only one person and even those top of the line rooms were nothing to be proud of.
Stayed 1 night in Apr 2025

6/10 Okay

Joy, Perumbavoor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No basic amenities in the room
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

Good, average but the views make it worth while

The hotel view was amazing I loved that. But the tv didn’t work in the room and I wasn’t informed that they all were down until check out. Also no housekeeping came to change sheets or give extra towels. Hotel staff said it was only 1 key to that particular room.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ebany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a simple cozy comfortable stay. Its much better than what I expected as the reviews were making me a bit detterent but it was suitable for my stay. The rooms aren't of modern furnishings but based on the fact that its a historical community that is expected. The free breakfast was a full wholesome meal and it tasted very good. I enjoyed my short visit to Port Royal I will definitely return. Also Gloria's is a very nice affordable and taste restaurant, walking distance up the road from the hotel that you must try
Stayed 1 night in Apr 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Ricarda

Stayed 2 nights in Apr 2025

8/10 Good

Albert, McDonough

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They were very very very slow with the food, often ran out of minor things like coffee. The bed was hard, the safe did not work. The view was amazing though, and the food was too expensive.
Stayed 2 nights in Apr 2025

8/10 Good

Nicola

Stayed 7 nights in Apr 2025

10/10 Excellent

Janet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice and very relaxing there. Would stay again!
Stayed 2 nights in Apr 2025

8/10 Good

Austin

Stayed 1 night in Apr 2025

4/10 Poor

Bryan

Disliked: Staff & service
Tv didn’t work bathroom broken staff morale was low
Stayed 1 night in Apr 2025

8/10 Good

Amber

Travelled with family and small children
Disliked: Amenities
Our stay was nice.
Stayed 9 nights in Mar 2025