First of all, host made us wait an additional 2 hours to check in. The normal time for check in was 4. If not for the cleaning lady being there, after we had to kill almost 6 hours, we would have had no idea how to check in, as the host never sent any messages, nor did she write back in a timely manner. She then told us they keep the house unlocked. Thankfully, th cleaning lady gave us a key. She stated this was a private place, however, there were people living right next door. The place was cold and musty smelling and definitely dated. It looked nothing like the pictures, and the place had very steep steps that my arthritic dog could not climb. I did not realize this was how we were to enter the unit. I just thought it was to get to the extra bedroom. I told the host that we couldn't stay because of my poor dog not being able to climb those steep steps nor could we carry him up, and she had no sympathy and didn't offer any kind of refund which I kind of understand but it would have been nice to offer for the inconvenience and to be kind. We wasted all that money for a 3 night stay and had to book a hotel for remainder of our time in Kingston. She also booked someone the night before and said she had no control over the app and this was the reason for the delay in check in. Would not recommend.