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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Indoor pool
Exterior
A modern hotel room with a fireplace, a flat-screen TV, a striped sofa, a striped armchair, and a patterned carpet.
Breakfast, lunch, dinner and brunch served
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Kitchener City Hall
    ‪7 min walk‬
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener-Waterloo Art Gallery
    ‪8 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, desk, chair, television, and a mirror.

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(74 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(12 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a door leading to another room.

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(137 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

A hotel room with a bed, a desk, a television, a lamp, and a small plant.

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(34 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

A hotel room with a bed, desk, chair, television, and a mirror.

Standard Room

7.4 out of 10
Good
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

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About this property

Crowne Plaza Kitchener-Waterloo by IHG

This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Other amenities include a bar/lounge, a conference centre and self parking.
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Crowne Plaza Kitchener-Waterloo by IHG's great location. During your stay, you're just a quick walk from TheMuseum. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet
  • Enjoy American cuisine while dining at Aqua Lounge Restaurant
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, body scrubs or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Kitchener-Waterloo Art Gallery and Centre In The Square
Crowne Plaza Kitchener-Waterloo by IHG offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square metres) and includes a conference centre. A vending machine, an arcade/games room, and multilingual staff are also featured at the family-friendly Crowne Plaza Kitchener-Waterloo by IHG. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

Aqua Lounge Restaurant – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant – This bar specialises in American cuisine and only serves dinner. Open daily.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (CAD 12 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Arcade/game room
  • Bowling alley
  • Full-service spa
  • Indoor pool
  • Table tennis

Family friendly

  • Arcade/game room
  • Bowling alley
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (15,000 square foot of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 835 out of 1647 reviews
Rating 8 - Good. 436 out of 1647 reviews
Rating 6 - Okay. 211 out of 1647 reviews
Rating 4 - Poor. 68 out of 1647 reviews
Rating 2 - Terrible. 97 out of 1647 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities
Wonderful stay
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and very nice staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and great location
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was lovely
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff restaurant was great ate 4 meals there in 2 days.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Room was nice had a great stay.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area nearby is museum.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, super comfortable beds and topgrade pillows and linens. Hotel dinner and breakfast 5 stars!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast buffet ever and a omelet station also
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Overall great stay. Breakfast buffet was delicious
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Juliann

Liked: Cleanliness
Spa was amazing
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kim

Great breakfast! Enjoyed the mini golf and pool
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Sarah

Liked: Staff & service
Good breakfast
Stayed 1 night in Mar 2026
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities
Nice room, friendly staff, great buffet breakfast.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, friendly staff and awesome amenities! Will stay again!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Alan

Liked: Cleanliness, amenities
Great staffand Great restaurant
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Noah

Liked: Cleanliness, amenities, property conditions & facilities
Staff, clean room, great price
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went beyond helpful, thank you for the excellent service. The stay was very enjoyable.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great experience again
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
Room spotless, staff were fantastic, breakfast very good👍☺️
Stayed 13 nights in Jan 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice, the room was very comfortable. I enjoyed my stay
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Aleksander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice amenities
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, location and price
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Radu

Liked: Cleanliness, amenities, property conditions & facilities
everything was good, the room, fast check in, the food at restaurant was very good
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay !
Stayed 1 night in Dec 2025