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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Exterior
Standard Room, 2 Queen Beds | Premium bedding, desk, blackout curtains, iron/ironing board
Meeting facility
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Spa

Explore the area

View in a map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener Memorial Auditorium Complex
    ‪20 min walk‬
  • Place, Bingemans
    ‪6 min drive‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room

  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, desk, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(26 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds

8.4 out of 10
Very good
(8 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(90 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(46 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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Exterior

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About this property

Crowne Plaza Kitchener-Waterloo by IHG

Hotel with a full-service spa, a quick walk to Centre In The Square
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Other amenities include a bar/lounge, a conference centre and self parking.
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Karma Medi Spa has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Crowne Plaza Kitchener-Waterloo by IHG's great location. During your stay, you're just a quick walk from TheMuseum. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet
  • Enjoy American cuisine while dining at Aqua Lounge Restaurant
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, Ayurvedic treatments or body treatments at Karma Medi Spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests have great things to say about the breakfast and the helpful staff
  • Within a 10-minute walk of Kitchener-Waterloo Art Gallery and Centre In The Square
Crowne Plaza Kitchener-Waterloo by IHG offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square metres) and includes a conference centre. Spa services, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Kitchener-Waterloo by IHG. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

Aqua Lounge Restaurant – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant – This bar specialises in American cuisine and only serves dinner. Open daily.
Late-night fare is available from room service (during limited hours).

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 AM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 652 out of 1306 reviews
Rating 8 - Good. 353 out of 1306 reviews
Rating 6 - Okay. 175 out of 1306 reviews
Rating 4 - Poor. 52 out of 1306 reviews
Rating 2 - Terrible. 74 out of 1306 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ebrahim

Good
Stayed 2 nights in Jun 2025

8/10 Good

Monica

Liked: Cleanliness, property conditions & facilities, room comfort
The location is excellent if you're wanting to be in the downtown core. Parking availability at the hotel was an important factor for me and their parking price was affordable. Only thing that threw me off was the lack of a second glass shower door. Water was spraying out onto floor and wall. Cool recreation spot in basement with bowling, Mini putting and arcade. Indoor pool was clean. Would definitely stay there again.
Modern lighting in foyer
Cool full length window!
Stayed 1 night in Jun 2025

8/10 Good

hamed

Liked: Cleanliness, property conditions & facilities
Breakfast was excellent cleanest was acceptableM
Stayed 1 night in Jun 2025

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Clean and comfortable room
Stayed 1 night in Jun 2025

10/10 Excellent

Cameron

Stayed 1 night in Jun 2025

10/10 Excellent

Chris

Large hotel, well
Stayed 1 night in Mar 2025

8/10 Good

Nicole

Stayed 1 night in May 2025

10/10 Excellent

Marwa

Liked: Cleanliness, amenities, property conditions & facilities
Great services and amazing staff
Stayed 6 nights in Jun 2025

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and super clean everywhere. The staff was extremely helpful when we asked for some suggestions in the area.
Stayed 1 night in Jun 2025

10/10 Excellent

John

Stayed 1 night in Jun 2025

10/10 Excellent

Jeff

Liked: Cleanliness, amenities, property conditions & facilities
A pleasant and helpful front desk. A clean and quiet room. A tasty breakfast in the morning. The only issue was an elevator that seemed to be out-of-service for the duration of my stay that had no signage to let guests know it wasn’t working properly. But otherwise a nice stay in an above average Kitchener property.
Stayed 1 night in Jun 2025

10/10 Excellent

Greg

Stayed 2 nights in Jun 2025

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay. The staff was terrific especially Carol in the dining room. The breakfast buffet is definitely worth buying. The service was terrific! The breakfast buffet had such wonderful and delicious options. The hotel is very clean, the bed was extremely comfortable, and the hotel was very quiet. We highly, highly recommend anyone staying here!!
Stayed 4 nights in Jun 2025

10/10 Excellent

Joe

6/10 Okay

Shannon

Stayed 1 night in Jun 2025

8/10 Good

Robin Qiulong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jun 2025

10/10 Excellent

Natasha

Stayed 1 night in Jun 2025

10/10 Excellent

Suresh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jun 2025

8/10 Good

Khoi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, reliable and convient location hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Samantha

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lots of amenities. Pool, mini put, bowling, arcade, snack bar, gym, sauna,… Room was clean and fresh. Mini fridge and microwave were a bonus. Staff were very friendly and easy going. Restaurant staff were also very friendly with quick service. Id definitely stay here again.
Pool
Mini put
Arcade
Arcade
Stayed 2 nights in Jun 2025

8/10 Good

DanceWithTLC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great - very good staff and very clean. Excellent breakfast buffet! Air conditioning far too cold - it was freezing in all of the common areas. Area around the hotel a little rough after dark, but you can walk to nearby Victoria park which was nice area.
Stayed 4 nights in Jun 2025

10/10 Excellent

Fenil

Stayed 2 nights in Jun 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and modern hotel.
Stayed 2 nights in Jun 2025

6/10 Okay

Chris

Travelled with family
It was a nice experience with good reseption area
Stayed 1 night in Jun 2025

6/10 Okay

lacey

Stayed 1 night in Jun 2025