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Waterloo Suites Hotel, Trademark Collection by Wyndham

2.5 star property

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Photo gallery for Waterloo Suites Hotel, Trademark Collection by Wyndham

Lobby
Standard Apartment, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed) | Living area | 42-inch LCD TV with cable channels, TV
Lobby
Lobby
Deluxe Room, Multiple Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
547 King St N, Waterloo, ON, N2L5Z7
  • Place, Conestoga Mall
    ‪5 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min drive‬
  • Place, University of Waterloo
    ‪4 min drive‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Business Suite, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

Premium bedding, down duvets, pillow-top beds, in-room safe

Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Waterloo Suites Hotel, Trademark Collection by Wyndham

Hotel in Waterloo with free breakfast and fitness centre
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area and a business centre.
Waterloo Suites Hotel, Trademark Collection by Wyndham offers 104 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Waterloo Suites Hotel, Trademark Collection by Wyndham, you're just a quick walk from Conestoga Mall. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a business centre, meeting rooms and conference space
  • On-site recreation includes a gym
  • Just a 4-minute drive from University of Waterloo and a few minutes from St Jacobs Farmers Market
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 398 square feet (37 square metres) and includes conference space. The business-friendly Waterloo Suites Hotel, Trademark Collection by Wyndham also features a fitness centre, coffee/tea in common area, and laundry facilities. Self parking is free.

This Waterloo hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 9:30 AM.
Off the Elevator – This restaurant only serves breakfast.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Off the Elevator

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 398 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 6 floors
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per stay.
  • Cots (infant beds) are available for CAD 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: CAD 20.0 per night
  • Rollaway bed fee: CAD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Destination Inn Waterloo
Four Points Sheraton Kitchener Waterloo
Four Points Sheraton Waterloo
Destination Waterloo
Four Points Waterloo Kitchener
Sheraton Four Points Kitchener
Sheraton Four Points Waterloo
Sheraton Waterloo
Waterloo Suites Hotel
Best Western Plus Waterloo
Waterloo Suites Hotel, Trademark Collection by Wyndham Hotel
Waterloo Suites Hotel, Trademark Collection by Wyndham Waterloo

Waterloo Suites Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 383 out of 1007 reviews
Rating 8 - Good. 354 out of 1007 reviews
Rating 6 - Okay. 131 out of 1007 reviews
Rating 4 - Poor. 77 out of 1007 reviews
Rating 2 - Terrible. 62 out of 1007 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Samantha

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Kate

Liked: Staff & service, amenities, property conditions & facilities
I arrived very late in the evening and was greeted by a warm, chatty woman. My trip had been stressful and she was just what I needed to feel welcome. When I needed help figuring something out she jumped up and was happy to assist me. She was like a breath of fresh air.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mangala Sunder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Why are you rated 2* an not higher.

Kept spick and span. Housekeeping was very well maintained. Staff are courteous.
Stayed 2 nights in Jul 2025

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Dated but nice. Close access to highway
Stayed 1 night in Jul 2025

8/10 Good

Shauna

Stayed 3 nights in Jun 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Allison

Stayed 1 night in Jun 2025

4/10 Poor

Nick

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Place is tired looking. Ready for a full reno
Stayed 1 night in Jun 2025

2/10 Terrible

Stephen

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property was very run down. Room was tired looking and filthy. Stains on carpet, peeling wallpaper, moldy ceiling, blood stains on couch. Sign on room door states that the deadbolt should be used, however the lock was broken. Screen in window was ripped out. Tv was in "display room" mode and would revert back to that mode after 1 minute.
Stains on carpet
Moldy ceiling
Scuff marks on wall
Stayed 1 night in Jun 2025

10/10 Excellent

Heidi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

6/10 Okay

Devon

Stayed 1 night in Jun 2025

4/10 Poor

Rock

Business traveller
Disliked: Cleanliness, property conditions & facilities
There was no bottled water in the room, and no telephone to call front desk or housekeeping. I asked for bottled water, but they said there was none available that day. Also, the curtains were not blackout, so the room was too bright in the morning. Not very comfortable.
Stayed 1 night in Jun 2025

10/10 Excellent

Angie

Stayed 1 night in Jun 2025

6/10 Okay

Shannon

Stayed 1 night in Jun 2025

10/10 Excellent

Virlana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great check-in.
Stayed 1 night in Jun 2025

4/10 Poor

Aline

Disliked: Cleanliness, amenities, property conditions & facilities
The staff was kind and helpful and friendly! The main problem was the property. My room had bugs , stained carpets. When I walked into the bathroom there was a poop smear stain on the bowl. I went to ask to change the room and it was sold out.. so the really amazing staff came in herself to clean it up. I have nothing absolutely nothing wrong to say about the staff. The location is just old and dirty.
Stayed 1 night in Jun 2025

4/10 Poor

Paul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No tvs both evenings
Stayed 2 nights in Jun 2025

10/10 Excellent

Desheng

Stayed 1 night in May 2025

8/10 Good

Esther

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff are friendly and efficient. The room was dated, but clean. The property could certainly use a refresh but the rooms are large.
Stayed 1 night in Jun 2025

8/10 Good

Hesham

Stayed 1 night in Jun 2025

4/10 Poor

John-Paul

Disliked: Cleanliness
Stayed 1 night in Jun 2025

2/10 Terrible

Junior, Woodstock

Disliked: Amenities, property conditions & facilities
Property doesn't look good as advertised
Stayed 1 night in Jun 2025

10/10 Excellent

Cortenay

Sucked that the pool wasn’t usable
Stayed 1 night in Jun 2025

6/10 Okay

Chris

Travelled with family
Rooms where ok,
Stayed 5 nights in Jun 2025