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Waterloo Suites Hotel, Trademark Collection by Wyndham

2.5 star property

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Photo gallery for Waterloo Suites Hotel, Trademark Collection by Wyndham

Lobby
Standard Apartment, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed) | Living area | 42-inch LCD TV with cable channels, TV
Lobby
Lobby
Deluxe Room, Multiple Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

View in a map
547 King St N, Waterloo, ON, N2L5Z7
  • Conestoga Mall
    ‪5 min walk‬
  • St Jacobs Farmers Market
    ‪3 min drive‬
  • University of Waterloo
    ‪4 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Superior Room, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking

7.2 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed, Mobility Accessible, Non Smoking (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Business Suite, 1 King Bed with Sofa bed, Non Smoking

Business Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, in-room safe

Business Suite, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

Premium bedding, down duvets, pillow-top beds, in-room safe

Apartment, 1 King Bed with Sofa bed, Non Smoking (Suite)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

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  • Free WiFi
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The price is CHF 104
includes taxes & fees
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About this property

Waterloo Suites Hotel, Trademark Collection by Wyndham

Hotel in Waterloo with free breakfast and fitness centre
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area and a business centre.
Waterloo Suites Hotel, Trademark Collection by Wyndham offers 104 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Waterloo Suites Hotel, Trademark Collection by Wyndham, you're just a quick walk from Conestoga Mall. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a business centre, meeting rooms and conference space
  • On-site recreation includes a gym
  • Just a 4-minute drive from University of Waterloo and a few minutes from St Jacobs Farmers Market
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 398 square feet (37 square metres) and includes conference space. The business-friendly Waterloo Suites Hotel, Trademark Collection by Wyndham also features a fitness centre, coffee/tea in common area, and laundry facilities. Self parking is free.

This Waterloo hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 9:30 AM.
Off the Elevator – This restaurant only serves breakfast.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Off the Elevator

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • 398 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (107 centimetre wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)

More

  • 1 building
  • 6 floors
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per stay.
  • Cots (infant beds) are available for CAD 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: CAD 20.0 per night
  • Rollaway bed fee: CAD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Destination Inn Waterloo
Four Points Sheraton Kitchener Waterloo
Four Points Sheraton Waterloo
Destination Waterloo
Four Points Waterloo Kitchener
Sheraton Four Points Kitchener
Sheraton Four Points Waterloo
Sheraton Waterloo
Waterloo Suites Hotel
Best Western Plus Waterloo
Waterloo Suites Hotel, Trademark Collection by Wyndham Hotel
Waterloo Suites Hotel, Trademark Collection by Wyndham Waterloo

Waterloo Suites Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 397 out of 1003 reviews
Rating 8 - Good. 354 out of 1003 reviews
Rating 6 - Okay. 120 out of 1003 reviews
Rating 4 - Poor. 73 out of 1003 reviews
Rating 2 - Terrible. 59 out of 1003 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Yvette St

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is mainly housing immigrants to Canada - which is not a major problem - just not particularly welcoming to the typical hotel guest. The property was in a bit of disrepair - dated and not well kept up. Our air conditioning also did not work - they offered us an alternate room but we declined as that would have made the third room change
Stayed 1 night in May 2025

10/10 Excellent

xinmin

Stayed 2 nights in May 2025

10/10 Excellent

wafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good place

Amazing
Stayed 4 nights in May 2025

10/10 Excellent

wafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Very polite poeple at the desk office and all the stuff Close to mall, metro station. Rajeev, the receptionist is a very nice person very friendly and helpful.
Stayed 1 night in May 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like was the free breakfast. It was a very small selection.
Stayed 5 nights in May 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in May 2025

4/10 Poor

Akiko

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2025

8/10 Good

Danielle

Stayed 1 night in May 2025

8/10 Good

Junping

Stayed 1 night in May 2025

10/10 Excellent

Sue

Stayed 5 nights in May 2025

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in personnel were very friendly and helpful and made us feel welcome. When I asked about pizza delivery he even offered to bring it to my room since my room was right by the check in desk.
Stayed 1 night in May 2025

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is on the older side. Carpets in room need replacing - very old and dirty Staff pleasant and helpful
Stayed 1 night in May 2025

10/10 Excellent

Chrystal

Disliked: Property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Charlene

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I am sure in 6 months time this hotel will be much better.. You can tell they are trying to upgrade parts of it. The key card system was down we needed to have a staff member unlock our door every time we left the room. The phone in my room was not connected at all and I think left over from the previous owner. Main light switch in our room didn't work, but the room was clean and the bed was comfortable. The only think not clean was the curtains, they where also falling off the tracks or broken so I hope they have that on the list to fix or replace. If they get upgrades done I would come back again. The staff are trying and nice and the location is a good one.
Stayed 2 nights in Apr 2025

6/10 Okay

Bruce, Harrow

Liked: Cleanliness, staff & service
Arrived later in the afternoon to find a line up at the front desk with only one clerk to deal with the people. There were 2 families who were upset with the hotel's facilities and wanting to cancel their reservations and get refunds. From what I could hear the pool was closed and the key card system was not available. When I went to check in, I found out that the hotel is undergoing an upgrade to their keycard system resulting in nobody getting keys to their rooms and requiring the front desk clerk to take the guests to their rooms and letting them in using a master key. Very inconvenient. The hotel itself is older and the room décor is dated being in shades of browns and beiges. The bathrooms however appear to have been updated and were very modern. My first room was large with 2 queen beds. As usual it had all the usual amenities except for an alarm clock. In the morning I found that the showerhead was broken which made rinsing off quite a chore. The staff switched me into another room that had a shower stall rather than a shower/tub combination. The rooms do need a refresh as the sofa bed in my second room was stained and there were a couple of burn marks in the carpeting. The beds however were some of the most comfortable I've slept in and they had nice warm comforters. Breakfast was included and while selection was limited, it did have eggs, sausages, and hash browns. Would I say here again? That depends.
Stayed 2 nights in Apr 2025

4/10 Poor

Greg

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There was no room keys and we had to wait for a staff to walk us to our room each time and manually unlock the door. This created a lot of wait time as there was not staff readily available.
Stayed 1 night in Apr 2025

6/10 Okay

Ric

Liked: Cleanliness
We came especially to enjoy pool and hot tub. But nothing available. WEB site shows pool and hot tub. This I classify as false advertising Also , no keys for our room. Someone had to let us in every time. The room was lovely. Closet doors in bad need of repair.
Stayed 1 night in Apr 2025

4/10 Poor

Lara

Stayed 1 night in Apr 2025

2/10 Terrible

jing

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dup charge Room lock not working Hot water not working
Stayed 1 night in Apr 2025

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
For its age, the property was nice. The room was very clean and quiet. I slept very well. 3 stars as the hot tub and pool were closed ( reason I booked), no keys for the rooms. Had to ask to get in at the front desk, or prop your room door open. Restaurant was closed Thursday evening. Double charged my card and upon checkout, the elevator was out of order. Placed on the 6th floor when I requested close to a smoking area( ground floor only). Water pressure was abysmal. Would stay again, when these minor problems be remedied. I’m hoping a stroke of bad luck is all this was.
Stayed 1 night in Apr 2025

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this place

Door locks don't work so staff has let you in every time. The room was filthy, furnishings were dirty and broken, mildew in the shower no water pressure. Broken security latch on the door
Stayed 1 night in Apr 2025

6/10 Okay

Jeff

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Front staff when we checked in were very good . When we were there they were renovating the locks so we had to have staff open and close the door for us , very inconvenient. The room was ok but the air heater / air conditioner was extremely dirty and smelled when activated
Stayed 2 nights in Apr 2025

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is housing Afghani refugees on the first two floors. Hotel patrons are on floors above that. Great breakfast!! One of the best I've ever seen. There was a self serve Nespresso coffee machine. The flat white I had was amazing.
Stayed 2 nights in Feb 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was super comfortable. Room was clean. Bathroom was nice. I believe this hotel is also being used to house new Canadians which meant you had to be extra cautious in the parking lot as kids were playing in the parking lot freely aswell as running up and down the halls. Our solid curtains didn’t close so we had the parking lot light shining into our room as we slept.
Stayed 1 night in Jan 2023

10/10 Excellent

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite enjoyed it. Only thing I disliked was the walls seemed extremely thin. Excellent stay though and excellent service.
Stayed 2 nights in Jan 2023