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Kobe Portopia Hotel

4.5 star property

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Exterior
Lobby
Main Building Executive Floor, Celebrity Suite Twin, Nonsmoking, Includes Access to Gym, Indoor Pool | Living area | 30-inch TV with digital channels
Chapel
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services

Explore the area

View in a map
10-1 6-chome, Minatojima Nakamachi Chuo-ku, Kobe, Hyogo-ken, 650-0046
  • Place, Port of Kobe
    ‪1 min walk‬
  • Place, Kobe International Exhibition Hall
    ‪6 min walk‬
  • Place, Kobe Convention Center
    ‪7 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪119 min drive‬

Room options

View all photos for Standard Twin Room, Non-Smoking (Main Building, 7-15F)

Desk, free WiFi, bed sheets, alarm clocks

Standard Twin Room, Non-Smoking (Main Building, 7-15F)

9.0 out of 10
Wonderful
(27 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room, Non-Smoking (Main Building, 7-15F)

Standard Triple Room, Non-Smoking (Main Building, 7-15F) | Desk, free WiFi, bed sheets, alarm clocks

Standard Triple Room, Non-Smoking (Main Building, 7-15F)

8.4 out of 10
Very good
(9 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Main Building Mid Century Floor Double Room, Non-Smoking

Desk, free WiFi, bed sheets, alarm clocks

Main Building Mid Century Floor Double Room, Non-Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Single Room, Non-Smoking (Main Building, 7-15F) 1 single bed

Desk, free WiFi, bed sheets, alarm clocks

Standard Single Room, Non-Smoking (Main Building, 7-15F) 1 single bed

9.6 out of 10
Exceptional
(98 reviews)
  • 22 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Main Building Mid Century Floor Twin Room, Non-Smoking

Desk, free WiFi, bed sheets, alarm clocks

Main Building Mid Century Floor Twin Room, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Main Building Mid Century Floor Triple Room, Non-Smoking

Main Building Mid Century Floor Triple Room, Non-Smoking | Desk, free WiFi, bed sheets, alarm clocks

Main Building Mid Century Floor Triple Room, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Murphy Bed
  • Free Wi-Fi

View all photos for Double Room, Non-Smoking (South Building, South Resort Floor)

Double Room, Non-Smoking (South Building, South Resort Floor) | Desk, free WiFi, bed sheets, alarm clocks

Double Room, Non-Smoking (South Building, South Resort Floor)

9.4 out of 10
Exceptional
(11 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room, Non-Smoking (South Building, South Resort Floor)

Balcony

Twin Room, Non-Smoking (South Building, South Resort Floor)

8.8 out of 10
Excellent
(8 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room, Non-Smoking (South Building, South Resort Floor)

Triple Room, Non-Smoking (South Building, South Resort Floor) | Desk, free WiFi, bed sheets, alarm clocks

Triple Room, Non-Smoking (South Building, South Resort Floor)

8.4 out of 10
Very good
(10 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Murphy Bed
  • Free Wi-Fi

View all photos for Quadruple Room, Non-Smoking (South Building, South Resort Floor, Twin Room with 2 extra beds)

Balcony

Quadruple Room, Non-Smoking (South Building, South Resort Floor, Twin Room with 2 extra beds)

8.6 out of 10
Excellent
(21 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Murphy Beds
  • Free Wi-Fi

View all photos for Main Building Executive Floor, Twin Room, Nonsmoking, Includes Access to Gym, Indoor Pool

Desk, free WiFi, bed sheets, alarm clocks

Main Building Executive Floor, Twin Room, Nonsmoking, Includes Access to Gym, Indoor Pool

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Main Building Executive Floor, Double Room, Nonsmoking, Includes Access to Gym, Indoor Pool

Main Building Executive Floor, Double Room, Nonsmoking, Includes Access to Gym, Indoor Pool | Desk, free WiFi, bed sheets, alarm clocks

Main Building Executive Floor, Double Room, Nonsmoking, Includes Access to Gym, Indoor Pool

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room, Non Smoking (Main Building, 7-15F, Single Use)

Desk, free WiFi, bed sheets, alarm clocks

Twin Room, Non Smoking (Main Building, 7-15F, Single Use)

8.8 out of 10
Excellent
(8 reviews)
  • 27 sq m
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Main Building Executive Floor, Twin Room, Nonsmoking, Access to Gym, Indoor Pool (Single Use)

Desk, free WiFi, bed sheets, alarm clocks

Main Building Executive Floor, Twin Room, Nonsmoking, Access to Gym, Indoor Pool (Single Use)

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Semi Double Room, Non Smoking (Main Building)

Desk, free WiFi, bed sheets, alarm clocks

Semi Double Room, Non Smoking (Main Building)

9.2 out of 10
Wonderful
(15 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Main Building 24F Premier Twin Room, Non-Smoking

Desk, free WiFi, bed sheets, alarm clocks

Main Building 24F Premier Twin Room, Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Main Building Mid Century Floor Double Room, Non-Smoking

Desk, free WiFi, bed sheets, alarm clocks

Main Building Mid Century Floor Double Room, Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

View all photos for Main Building Mid Century Floor Semi-Double Room, Non-Smoking

Desk, free WiFi, bed sheets, alarm clocks

Main Building Mid Century Floor Semi-Double Room, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Main Building Superior Floor, Semi-Double Room, Non-smoking (1, 2 person)

Desk, free WiFi, bed sheets, alarm clocks

Main Building Superior Floor, Semi-Double Room, Non-smoking (1, 2 person)

9.0 out of 10
Wonderful
(11 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Main Building, Superior Floor Twin Room, Non-smoking

Desk, free WiFi, bed sheets, alarm clocks

Main Building, Superior Floor Twin Room, Non-smoking

9.0 out of 10
Wonderful
(8 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Main Building Superior Floor, Triple Room, Non-smoking

Main Building Superior Floor, Triple Room, Non-smoking | Desk, free WiFi, bed sheets, alarm clocks

Main Building Superior Floor, Triple Room, Non-smoking

8.6 out of 10
Excellent
(4 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Trundle Bed
  • Free Wi-Fi

View all photos for Main Building Superior Floor, Double Room, Non-smoking

Desk, free WiFi, bed sheets, alarm clocks

Main Building Superior Floor, Double Room, Non-smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room, Non-Smoking (South Building, South Resort Floor, Single Use)

Balcony

Twin Room, Non-Smoking (South Building, South Resort Floor, Single Use)

9.0 out of 10
Wonderful
(4 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Main Building Mid Century Floor Twin Room, Non-Smoking (Single Use)

Desk, free WiFi, bed sheets, alarm clocks

Main Building Mid Century Floor Twin Room, Non-Smoking (Single Use)

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 1
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Run of the House (Twin or Double Bed based on Availability)

Desk, free WiFi, bed sheets, alarm clocks

Run of the House (Twin or Double Bed based on Availability)

9.4 out of 10
Exceptional
(16 reviews)
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Main Building 24F Premier Semi-Double Room, Non-Smoking

Main Building 24F Premier Semi-Double Room, Non-Smoking | Desk, free WiFi, bed sheets, alarm clocks

Main Building 24F Premier Semi-Double Room, Non-Smoking

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Main Building 24F Premier Twin Room, Non-Smoking

Main Building 24F Premier Twin Room, Non-Smoking | Desk, free WiFi, bed sheets, alarm clocks

Main Building 24F Premier Twin Room, Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Main Building 24F Premier Triple Room, Non-Smoking

Main Building 24F Premier Triple Room, Non-Smoking | Desk, free WiFi, bed sheets, alarm clocks

Main Building 24F Premier Triple Room, Non-Smoking

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Murphy Bed
  • Free Wi-Fi

View all photos for Main Building 24F Premier Double Room, Non-Smoking

Main Building 24F Premier Double Room, Non-Smoking | Desk, free WiFi, bed sheets, alarm clocks

Main Building 24F Premier Double Room, Non-Smoking

9.0 out of 10
Wonderful
(6 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Executive Twin Room

Bathroom | Combined shower/bathtub, free toiletries, hair dryer, slippers

Executive Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Main Building Executive Floor, Executive Suite Twin, Nonsmoking, Includes Access to Gym, Indoor Pool

Main Building Executive Floor, Executive Suite Twin, Nonsmoking, Includes Access to Gym, Indoor Pool | Desk, free WiFi, bed sheets, alarm clocks

Main Building Executive Floor, Executive Suite Twin, Nonsmoking, Includes Access to Gym, Indoor Pool

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Main Building Executive Floor, Celebrity Suite Twin, Nonsmoking, Includes Access to Gym, Indoor Pool

Main Building Executive Floor, Celebrity Suite Twin, Nonsmoking, Includes Access to Gym, Indoor Pool | Desk, free WiFi, bed sheets, alarm clocks

Main Building Executive Floor, Celebrity Suite Twin, Nonsmoking, Includes Access to Gym, Indoor Pool

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Main Building Executive Floor, Corner Suite Double, Nonsmoking, Includes Access to Gym, Indoor Pool

Executive lounge

Main Building Executive Floor, Corner Suite Double, Nonsmoking, Includes Access to Gym, Indoor Pool

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Kobe Portopia Hotel

9 restaurants, a full-service spa and 2 bars/lounges are available at this hotel. Free WiFi in public areas and free train station pick-up are also provided. Additionally, 2 coffee shops/cafes, a snack bar/deli and a sauna are on-site.
Kobe Portopia Hotel offers 737 accommodations with complimentary bottles of water and complimentary slippers. Televisions come with digital channels. Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers.

This Kobe hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor tennis court and a sauna.

Children aged under 6 years old are not allowed in the swimming pool without adult supervision.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Luana. Services include hot stone massages, Thai massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Kobe Portopia Hotel. During your stay, you're just a quick walk from UCC Coffee Museum. Features include free WiFi in public areas and free train pick-up service, plus 9 restaurants.
  • Free WiFi
  • Enjoy Japanese cuisine at Tajima, one of the property's 9 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Indulge with aromatherapy, Ayurvedic treatments or body treatments at Luana
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Port of Kobe and a 3-minute drive from Kobe Animal Kingdom
  • Free train station pick-up and train station drop-off shuttle service
Kobe Portopia Hotel offers its guests a full-service spa, an outdoor tennis court, and a sauna. There are 9 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business centre and 36 meeting rooms. Spa services, a vending machine, and gift shops/newsstands are also featured at the luxury Kobe Portopia Hotel. A train station pick-up shuttle and A train station drop-off shuttle are free. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Kobe hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10 AM.
Tajima – This steakhouse specialises in Japanese cuisine and serves lunch and dinner.
Shukei En – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Sushiman – This sushi bar specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Kobe Tamura – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free train station pick-up shuttle from 8:30 AM to 9:30 PM
  • Train station shuttle at scheduled times
  • Free train station drop-off
  • Parking on site (JPY 1,000 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: JPY 3,700 to 3,700 for adults and JPY 1,200 to 1,900 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 9 restaurants
  • Snack bar/deli

Restaurants on site

  • Kobe Tamura
  • Shukei En
  • Sushiman
  • Tajima

Things to do

  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 36 meeting rooms
  • Business centre
  • Conference space

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Facials
  • Hot stone massages
  • Reflexology
  • Thai massages

Accessibility

  • No lift

More

  • 31 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 30-inch TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM

Late check-in subject to availability

Late check-in fee

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Children under 17 years old are not allowed in the sauna.

Guests booked in Breakfast Included rate plans receive breakfast for the number of adults ages 13 and older included in the reservation. Breakfast fees apply for guests ages 4-12. Breakfast is included for children up to age 3.

Access to the seasonal pool is available by reservation only. Guests must contact the property prior to arrival to reserve access.

Renovations and closures

The following facilities or services will be unavailable from September 7 2026 to September 11 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool
  • Tennis courts

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 3 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3700 to 3700 for adults and JPY 1200 to 1900 for children
  • Self-parking fee: JPY 1000 per night
  • Late check-in fee
  • Facilities fee: JPY 2800 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The Club Lounge is open 7 AM-7:30 PM.
This property requires guests to wear a swim cap when using the swimming pool.
This property prohibits the use of swim rings and kick-boards at the swimming pool.
Guests must be at least 13 years old to access the club lounge after 5 PM.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests with tattoos are not able to use the on-site public bathing facilities.

Property is also known as

Hotel Portopia

Hotel Portopia Kobe

Kobe Portopia

Kobe Portopia Hotel

Portopia

Portopia Hotel

Portopia Hotel Kobe

Portopia Kobe

Portopia Kobe Hotel

Kobe Portopia Hotel Kobe

Kobe Portopia Hotel Hotel

Kobe Portopia Hotel Hotel Kobe

Kobe Portopia Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 707 out of 1162 reviews
Rating 8 - Good. 332 out of 1162 reviews
Rating 6 - Okay. 89 out of 1162 reviews
Rating 4 - Poor. 15 out of 1162 reviews
Rating 2 - Terrible. 19 out of 1162 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Marco

Liked: Staff & service, amenities
Disliked: Cleanliness
The room was dirty, very obvious stains, and hair in obvious places. Was not thoroughly cleaned. Bathtub was dirty to the point I did not want to take a bath in it. The bed was clean though.
Stayed 1 night in Jan 2026

10/10 Excellent

Mingmin

Liked: Cleanliness, amenities, property conditions & facilities
Like this hotel, very convenient and price is reasonable.
Stayed 2 nights in Dec 2025

6/10 Okay

Ari

Liked: Cleanliness, staff & service, amenities
綺麗でおおきなホテル。　でもその分部屋が遠かった。。 周りも何もなくて移動に不便だった。
Stayed 1 night in Dec 2025

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice
Stayed 1 night in Nov 2025

10/10 Excellent

Yoshimasa

Stayed 1 night in Nov 2025

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 1 night in Nov 2025

10/10 Excellent

Laurence

Liked: Cleanliness, amenities, property conditions & facilities
Very spacious, comfortable room with balcony and superb view of Kobe Harbor. Reasonable cost, only 2/3 the amount charged by a similar luxury hotel in Nagoya that provided a smaller room. The vast lobby, with waterfall and decorative pool, add even more to the feeling of elegance. Highly recommended.
Stayed 1 night in Oct 2025

6/10 Okay

Machiko

Travelled with family
Liked: Cleanliness, amenities
Washlet
Stayed 2 nights in Nov 2025

8/10 Good

Machiko

Liked: Staff & service, property conditions & facilities
No safety box
Stayed 1 night in Oct 2025

10/10 Excellent

Tess

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nothing to complain
Stayed 4 nights in Oct 2025

8/10 Good

Machiko

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The breakfast menu was fresh.
Stayed 3 nights in Oct 2025

8/10 Good

Lorna

Travelled with group
The room was clean
Stayed 4 nights in Oct 2025

10/10 Excellent

Dilmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, close to the airport, The breakfast had an incredible variety, with plenty of food and tropical juices to enjoy.
Stayed 1 night in Oct 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about the hotel - from the grandeur, elegance, food and location. Excellent value for money. Slightly surprised that you need to pay to use the gym but that’s a relatively minor problem.
Stayed 4 nights in Oct 2025

6/10 Okay

Martina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lobby was beautiful. And the staff were really helpful. The carpet in my room was all stained as well as the soft furnishings. It needs a good deep clean. The bathroom was spotless as was the rest of the room . There was lots of noise and we could hear the bathrooms in the rooms next to us .
Stayed 2 nights in Oct 2025

10/10 Excellent

Zoltan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not eat bkft, test is just beautiful Beautiful, modern, good wi-fi, big rooms and big tv
Stayed 1 night in Oct 2025

10/10 Excellent

Mayumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view, big room
Stayed 1 night in Sep 2025

10/10 Excellent

Regina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended! Very clean and spacious rooms. Restaurants are very good. There also is a 24-hour Food Mart available in this hotel. The free shuttle was also helpful
Stayed 8 nights in Aug 2025

10/10 Excellent

Tomoko, Livonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Hyungsu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
Bedroom was nice and spacious, It’s a good distance from anywhere but there is a free shuttle bus. The hotel is enormous and linked to a conference centre. The open air swimming pool charges its hotel guests to use it. I found the hotel quite impersonal which is understandable due to its size. Overall it’s OK but I wouldn’t book to stay there again.
Stayed 7 nights in Jul 2025

2/10 Terrible

Thanh

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby was impressive when you walk in. It definitely has a 5 stars feel till you get to your room. It looks dated, everything feel like it has not been updated since the 70s. The shower curtain has so many loose treads and room smell of cigarettes in a non smoking room. The staffs were amazing though, they went beyond their duty to try to find a more suitable room for us. Shout out to the entire front desk staff especially Rana and the night manager( sorry didn't catch his name.). That was 1 of the reason we didn't leave. Further more, the fee only for your room. Access to the pool is extra and expensive, no ice machine, no laundry room. I failed to understand why smoking still allow in any hotel room. The smell will eventually get into all room!
Stayed 4 nights in Jul 2025

10/10 Excellent

Leszek

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Large rooms, excellent room service
Stayed 5 nights in Jun 2025

10/10 Excellent

jinrong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025