8/10 Good
Maite
Travelled with partner
8 Jan 2026
Liked: Cleanliness, property conditions & facilities
Ok so this started out as a bad experience so read the whole review. We initially arrived and there was an issue with the reservation. Apparently they changed ownership or chains and there was a technical issue. Mind you we arrived on New Year’s Eve after driving over 4 hours. So that wasn’t even what upset me. What was very irritating was the girl at the front desk could have cared less. She had absolutely no customer service skills and offered no insight or help as how to solve the issue. She was just rude and lazy and gave me dirty looks, the whole arrival experience was awful. I waited nearly 30 minutes trying to resolve it through Expedia. I ended up just repaying because I wanted to get to our room and relax. I did get it resolved but did not receive the full amount back. Ok so overall the room was clean and comfortable. The next morning we continued our trip. But first we decided to get coffee in the lobby. Upon entering in the morning Chris was very welcoming and that made a big difference after the initial arrival. He was very helpful and upon checking out gave an explanation of what happened and refunded the additional amount that Expedia had not. Because of Chris’s friendliness it turned the whole experience around. I really hope he gets some sort of recognition. As for the other girl she really needs to be retrained or replaced. She is not good for the Hilton name. I did not catch her name or think she even had a name tag on or I sure would post it.
Maite
Stayed 1 night in Dec 2025