The room was great. The staff was even better. Very friendly and helpful as well as extremely accommodating. The view of Mt Fuji from the hotel was amazing.
Friendly service. Excellent amenities including shuttle to train station and breakfast. Beautiful view of Mt Fuji from our room and rooftop. If we hadnât stayed here we would have missed seeing Mr. Fuji since it was cloudy and raining. We happened to look out our room window to see a glimpse and rushed to the rooftop to see its wondrous sight.
The room was big even for 3 guests. We love the tatami section in the room. Staff were polite and helpful with the check-in as well as answering some questions about transportation from the hotel to the train station.
Some areas of improvement. Add 1 or 2 more vans for transporting the guests between the hotel and train station. Allow the guests to set the air conditioning unit to be able to cool the room (we were told that the unit has been set to only blow warm air given that it was late autumn).