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Downtown Kraków

Property class: 3

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Photo gallery for Downtown Kraków

A hotel room with two beds, a large window with a view of a cityscape and river, and a modern circular light fixture above the beds.
A modern staircase with a metal handrail and a light fixture with circular designs.
A classical building with multiple windows and a sign that reads "ALEXANDER II".
A modern lobby with a marble wall, a dark blue sofa, a small round table, and a reception desk with a mirror.
A buffet with various food items including salads, fruits, and cheeses.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View in a map
Ul. Zamenhofa 14, Kraków, Lesser Poland, 31-025
  • Place, Planty Park
    ‪2 min walk‬
  • Place, Royal Road
    ‪2 min walk‬
  • Place, Main Market Square
    ‪9 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪36 min drive‬

Room options

View all photos for Economy Single Room

A hotel room with a neatly made bed, a wooden desk, a chair, and a window with curtains.

Economy Single Room

  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Double Room

A hotel room with a bed, a nightstand, a lamp, and a large window with sheer curtains.

Standard Double Room

8.0 out of 10
Very good
(2 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

A hotel room with two beds, a large window with a view of a cityscape and river, and a modern circular light fixture above the beds.

Standard Twin Room

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Economy Twin Room

A hotel room with two beds, a desk, a chair, and skylights.

Economy Twin Room

7.8 out of 10
Good
(6 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room

A hotel room with a large bed, a smaller bed, and a nightstand with a lamp.

Standard Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Economy Triple Room

A hotel room with two beds, a desk, a chair, and skylights.

Economy Triple Room

  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Economy Single Room

A hotel room with a bed, a nightstand, a lamp, and a wall mural.

Economy Single Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Economy Double Room

A hotel room with a bed, a nightstand, a lamp, and a wall mural.

Economy Double Room

  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Economy Double Room

Premium bedding, desk, laptop workspace, blackout curtains

Economy Double Room

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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4.4 out of 5, Excellent, 1,000 reviews
The price is CHF 71
includes taxes & fees
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About this property

Downtown Kraków

Along with a meeting room, this hotel has dry cleaning and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a computer station and express check-in are on-site.
Downtown Kraków offers 30 accommodations with complimentary bottles of water and coffee/tea makers. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Downtown Kraków, you're just a quick walk from Main Market Square. Features include free WiFi in public areas, plus dry cleaning service and a round-trip airport shuttle (surcharge).
  • Free WiFi
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • 10 minutes by foot from Main Market Square and a 3-minute drive from Wawel Castle
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
As a guest of Downtown Kraków, you'll find tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Downtown Kraków also features express check-in, express check-out, and a front desk safe.

Smoking is allowed in designated areas at this 3-star Kraków hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (PLN 60 per day)
  • Street parking available
  • 24-hour return airport shuttle (surcharge)

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station
  • Meeting room

Accessibility

  • Lift

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 80 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PLN 80 per vehicle (one-way)
  • Airport shuttle fee per child: PLN 80 (one-way)
  • Nearby parking fee: PLN 60 per day (33 ft away)
  • Pet fee: PLN 80 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Alexander II Krakow
Hotel Alexander II
Hotel Alexander II Krakow
Hotel Alexander II

Downtown Kraków Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 136 out of 468 reviews
Rating 8 - Good. 212 out of 468 reviews
Rating 6 - Okay. 89 out of 468 reviews
Rating 4 - Poor. 20 out of 468 reviews
Rating 2 - Terrible. 11 out of 468 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Myroslava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 3 am check in and it was easy to find the hotel
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Very clean room, 24/7 front desk, close to main train station and Old Town.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Tuure

Liked: Staff & service
good breakfast
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Carlos Alberto Begazo

Liked: Cleanliness, amenities, property conditions & facilities
we stayed for 6 hrs and the hotel was fine enough for that time
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Ioan

Liked: Cleanliness, staff & service
Close to station and most of the main attractions in Krakow. Good value budget hotel.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well located hotel, with a good breakfast.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Stephanie

Liked: Staff & service, amenities, property conditions & facilities
Clean room very convenient spot
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Qi

Good breakfast and friendly staff
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Amine

Liked: Amenities
Very clean not far from the train station,a well prepared breakfast,I really recommend this place strongly
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Michael

Yeah good trip
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
The property was located on the railway line and was clean and well looked after.
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Amy Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean , modern , staff helpful , was quite noisy in hotel at night with guests shouting along corridors whilst going back to their room
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Krakow , amazing city only stayed one night but great location , room was nice and good bathroom . Highly recommend
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good city centre hotel

Very central hotel and easy to get to the main square. The room faced the train tracks but the trains were fairly quiet. The room had everything required.
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, quite place near town centre, all services excellent, personal friendly. In future I will try be back. Good location. Small shop behind the corner.
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel and i will stay there again. It is clean, the staff is very accommodating and the location is excellent. Four to five minute walk to the train station, the bus station, and a grocery store. It is a few minute walk to Planty park and the St. Florian gate to the old town. I would also note that the breakfast is great and plentiful.
Stayed 7 nights in Jul 2024
Verified review

6/10 Okay

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
A large group of teenagers was staying at the hotel. They spent hours in the hallways talking and yelling. Three days in a row.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Kazuyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located close to Krakow central station. Galleria is also close. Shopping, restaurants, no problem. Room was cosy, calm and quiet.
Stayed 6 nights in Oct 2023
Verified review

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was ok on the whole, if I had any complaints it would be that the bed was to low to the ground and there was not much water pressure in the shower but it was clean and ok
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unassuming frontage in a cul-de-sac, but very close to the Old Town & plenty of shops, cafes, restaurants. Comfortable room with air-conditioning, good sound-proof double-glazing despite the train line running right outside the window. Helpful staff recommended cafes etc & advice about tram train & bus services including airport transfer.
Stayed 4 nights in Jun 2024
Verified review

4/10 Poor

Eva

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Next to the train tracks so you hear the trains going by. As well as hearing neighbours talking, showering etc. Rooms - Very outdated, super small, with no storage space. Cruise ships have more space than those hotel rooms. Wouldn’t recommend it.
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
It was not as quiet as I would like but not too bad.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Svitlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was better before than now
Stayed 1 night in Oct 2022
Verified review

8/10 Good

James

Liked: Cleanliness, staff & service
Next to a train line which I believe ran most of the night. Air ventilation in shower room was not working. It’s a 3 star hotel so you get what you pay for
Stayed 3 nights in Dec 2024