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Best Service Suites at Times Square

3.5 star property

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Photo gallery for Best Service Suites at Times Square

Front of property
View from property
Outdoor pool
Spa
In-room safe, desk, soundproofing, iron/ironing board

Reviews

5.2 out of 10

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
1 Jalan Imbi, Kuala Lumpur, 55100
  • Place, Berjaya Times Square
    ‪1 min walk‬
  • Place, Jalan Alor
    ‪5 min walk‬
  • Place, The Exchange TRX
    ‪7 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪52 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Room

  • City view
  • 51 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

In-room safe, desk, soundproofing, iron/ironing board

Superior Room

  • City view
  • 57 sq m
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room

  • City view
  • 59 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Apartment, 2 Bedrooms

In-room safe, desk, soundproofing, iron/ironing board

Apartment, 2 Bedrooms

  • City view
  • 99 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

View all photos for Premier Room

Premier Room | Hallway

Premier Room

  • City view
  • 61 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Similar properties

Rooftop terrace
PARKROYAL COLLECTION Kuala Lumpur
  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
4.4 out of 5, Excellent, 918 reviews
The price is CHF 105
includes taxes & fees
5 Mar - 6 Mar
PARKROYAL COLLECTION Kuala Lumpur

About this property

Best Service Suites at Times Square

Hotel with a full-service spa, steps from Berjaya Times Square
This hotel features a full-service spa, an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. Limited housekeeping is available.
Best Service Suites at Times Square offers 30 air-conditioned accommodations with a safe and complimentary bottles of water. Televisions come with satellite channels.

Bathrooms include a separate bath and shower and complimentary toiletries. This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
During your stay at Best Service Suites at Times Square, you're just a quick walk from Berjaya Times Square. Enjoy features like free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a gym, a sauna and a playground
  • Steps from Berjaya Times Square and 12 minutes on foot from Pavilion Kuala Lumpur
Best Service Suites at Times Square offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A children's pool, a fitness centre, and a library are also featured at the business-friendly Best Service Suites at Times Square. Parking is available for a fee.

Best Service Suites at Times Square has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MYR 6 per day)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna

Family friendly

  • Children's pool
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Massage

More

  • 2 buildings
  • 45 floors

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Microwave
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The check-in location differs from the property location; go to: [Reception, East Tower A]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests planning to arrive outside of normal check-in hours must contact this property in advance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: MYR 6 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The check-in location differs from the property location. To check in, guests will need to go to Reception, East Tower A
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Property is also known as

Best Service Suites Times Square Aparthotel Kuala Lumpur
Best Service Suites Times Square Aparthotel
Best Service Suites Times Square Kuala Lumpur
Best Service Suites Times Square
Service Suites Times Square
Service Suites At Times Square
Best Service Suites at Times Square Hotel
Best Service Suites at Times Square Kuala Lumpur
Best Service Suites at Times Square Hotel Kuala Lumpur

Best Service Suites at Times Square Reviews

Reviews

5.2
Rating 10 - Excellent. 4 out of 45 reviews
Rating 8 - Good. 7 out of 45 reviews
Rating 6 - Okay. 11 out of 45 reviews
Rating 4 - Poor. 9 out of 45 reviews
Rating 2 - Terrible. 14 out of 45 reviews

4.8/10

Cleanliness

4.4/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Tan Boon

Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommended

There is no check in desk or indeed anyone to handle check in - after a run around between buildings finally found someone who provided a phone number to get some agent to turn up with a key card and take a deposit. Rooms are NOT part of the hotel chain but are old, very worn out and dilapidated private apartments under management. Internet promised as free did not work the entire trip - help was promised which never eventuated and phones were turned off for the entire period. Check out was even worse - forget trying to check out before 10:30 if you want to get your deposit back .... nobody around and phones turned off. Forget any form of assistance from the hotel team at the shared lobby ... I moved out after the first night across the road to a proper hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No room available

Was told they did not have any rooms when I arrived despite having paid on Expedia. Was arranged another lousier room nearby at Taragon Suites and no compensation was made for the difference.

2/10 Terrible

Travel Bug, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful Service

Didn't get clean towels and new toilet paper first four days. Then fifth day received one new clean towel instead of two. Had to beg housekeeping service from another hotel service for toilet paper. Some days there were no hot water. Amenities included room safe, but didn't work and agent didn't fix. Called him numerous times for my issues and he promised to deal with them immediately, but never any follow through until days later. I did not get what I paid for. Just awful...

2/10 Terrible

Polly, singapore

Disliked: Staff & service, property conditions & facilities, room comfort

TV and clock not working, toilets jammed

I book 2 rooms in 2 units, but given two rooms with bad condition , and l unit of two rooms with no service. No refund is adjusted

2/10 Terrible

family travel, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to shopping mall

Check in process was the worst experience we have ever had, no desk just a man waiting with our room cards, was asked to hand over money for room keys and because I asked for a receipt had to walk to opposite side of shopping mall and up 6 floors, booked multiple rooms and they were all on different floors that we couldn't access and no phone to communicate between rooms, rooms and the floors smelt very badly of cigarettes, not good when you have children- I was disgusted by this and also had headaches from the smell, the layout of the room was great and very spacious but we wouldn't book again because of the previously mentioned concerns- we were very happy when our stay was over which isn't what you want when you are on holidays

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service

Great location to nearest train station.

Had to wait outside for agent to bring guess into lobby. No one to attend to. Requested bed types and actual are different. Given two towels for three guests. Requested for extra but never replenished at all.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

Verified traveller

Disliked: Room comfort
The stay is generally fair to good. The aircon was not cold. And it was noisy at time. But the location is good because it near the shopping belt of KL.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gary Tung

Liked: Cleanliness, staff & service, property conditions & facilities

Please add more TV channels to choose.

Not many channels can choose on TV.When night time Its quiet boring.

10/10 Excellent

Rozana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location , convenient and nice room

4/10 Poor

Chew

Disliked: Cleanliness, staff & service, property conditions & facilities
The check in was horrible n room cleaning was limited.

6/10 Okay

Clement, Singapore

Liked: Room comfort

Check inconvenient and confusing

4/10 Poor

WAI SIM

Disliked: Cleanliness, staff & service, property conditions & facilities
Property not that clean...there were small cockroaches in the bathroom... check in was delayed by 30mins. Deposit required for key was not mentioned.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

AMINAH, Brunei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An excellent service that you are looking for!

I am satisfied with the service given by Mr Abdul Karim the hotel agent that made our stay in the hotel very comfortable and looking forward to stay in the Times Square Hotel service apatment.

8/10 Good

Vincent

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Leonie, Perth Australia

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness

Karim, the Legend

We were fortunately lucky to have Karim who waited for us to arrive, to hand over the cards, we were over an hour late due to our flight being delayed an hour. We also had to leave at 5.30 in the morning and he was there to refund our deposit when we handed him back the swipe cards. We had no problems and enjoyed the privacy of not having to hand back the keys every time we left our room.

6/10 Okay

Norzaah, Singapore

Disliked: Staff & service

No wifi

There was wifi in the room but unable to use as no password given even after a call was made to request for it...very disappointed with the service.

10/10 Excellent

Masliyana, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Most relax family outing

We have a very relaxed stay at Berjaya Times square

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Found a floater

Didn't stay, checked in and straight back out again! Don't do it to yourself! Many awesome hotels in the area, NOT THIS ONE! We were even left a massive s#@t in the toilet from previous guest, and this was after the cleaners went in! Checked four different rooms before deciding to just leave, power points hanging by the wires, doors tied shut because broken, mould, holes in ceiling, badly stained carpet, broken bed (in two rooms) I have stayed in many places over many years, not expensive hotels but this place takes the prize for the first time I have walked out. YUK!

6/10 Okay

Margaret, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Need Improvement

Didnt have a great start when we arrived. The contact number given on the confirmation voucher print out was wrong. We wasted so much time and money trying to get through the phone number given. Finally a lady answered the phone and said that its a wrong number. We asked the security guard at the service apartment lobby and were told to go the 6th flr office to look for help. From the 6th flr we were then referred to the 15th floor office. From the 15th floor we were told to go back to the ground floor service apartment lobby to check with the guard there which we had started when we first arrived. We went up and down round and round asking for help and finally found the service apartment maintenance dept on the 15th flr who happen to know the agent and gave him a call. He confirmed that the tel number was incorrect. The service apartment is at a good location. However the hotel room condition is very poor and run down. The furniture very old and the bedsheets and towel stained. We've asked for 1 extra pillow and it didnt arrived. I had to ring and text the agent a few times to remind him to give us the wifi password. By the time we received the wifi password it was already very late in the night and the whole day already gone. Lots of improvement needed.

6/10 Okay

Mohd, Singapore

Disliked: Staff & service
Please improve on the house keeping