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Cross Hotel Kyoto

3.5 star property
VIP Access

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Photo gallery for Cross Hotel Kyoto

Exterior detail
Front of property – evening/night
[NON SMOKING] Premium Suite | 1 bedroom, premium bedding, in-room safe, blackout curtains
Breakfast and lunch served, Mediterranean cuisine
Lobby lounge

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

View in a map
71-1 Daikokucho, Kawaramachi-dori, Sanjo-sagaru, Nakagyo-ku, Kyoto, Kyoto, 604-8031
  • Place, Nishiki Market
    ‪7 min walk‬
  • Place, Shijo Street
    ‪8 min walk‬
  • Place, Kiyomizu Temple
    ‪3 min drive‬
  • Airport, Osaka (ITM-Itami)
    ‪45 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for [NON SMOKING] Deluxe Family Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Family Twin Room

10.0 out of 10
Exceptional
(14 reviews)
  • 47 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for [NON SMOKING] Deluxe Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Twin Room

10.0 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for [NON SMOKING] Deluxe Corner King Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Corner King Room

10.0 out of 10
Exceptional
(6 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for [NON SMOKING] Deluxe Corner Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Corner Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • 41 sq m
  • Sleeps 5
  • 2 Single Beds

View all photos for [NON SMOKING] Superior Twin Room with Sofa bed

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Superior Twin Room with Sofa bed

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for [NON SMOKING] Superior Twin Room

[NON SMOKING] Superior Twin Room | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Superior Twin Room

10.0 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [NON SMOKING] Superior King Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Superior King Room

9.4 out of 10
Exceptional
(32 reviews)
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for [NON SMOKING] Standard Twin Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Standard Twin Room

9.8 out of 10
Exceptional
(27 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [NON SMOKING] Standard Queen Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Standard Queen Room

9.4 out of 10
Exceptional
(13 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for [NON SMOKING] Deluxe King Room

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe King Room

9.6 out of 10
Exceptional
(11 reviews)
  • 34 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for [NON SMOKING] Deluxe Twin Room Plus

1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Deluxe Twin Room Plus

9.4 out of 10
Exceptional
(6 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [NON SMOKING] Premium Suite

[NON SMOKING] Premium Suite | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Premium Suite

  • 76 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds

View all photos for [NON SMOKING] Japanese Suite

[NON SMOKING] Japanese Suite | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Japanese Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 Large Single Beds

View all photos for [NON SMOKING] Accessible Twin

[NON SMOKING] Accessible Twin | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Accessible Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for [NON SMOKING] Standard King Room

[NON SMOKING] Standard King Room | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Standard King Room

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for [NON SMOKING] Standard Double Room

[NON SMOKING] Standard Double Room | 1 bedroom, premium bedding, in-room safe, blackout curtains

[NON SMOKING] Standard Double Room

9.2 out of 10
Wonderful
(19 reviews)
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Cross Hotel Kyoto

Riverside hotel with 24-hour front desk and coffee shop/cafe
This hotel features a restaurant, a coffee shop/cafe and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Cross Hotel Kyoto offers 301 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include a separate bath and shower with a deep soaking bath, slippers, bidets and toilets with an electronic bidet. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Cross Hotel Kyoto. During your stay, you're just a quick walk from Kawaramachi Street. Free WiFi in public areas, a restaurant and a coffee shop/cafe are available.
  • Free WiFi
  • Enjoy a bite to eat at KIHARU Brasserie, a brasserie that serves Mediterranean cuisine
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes bicycles to rent
  • Guests really like the accommodation for the overall comfort, cleanliness and spaciousness
  • Steps from Kawaramachi Street and 7 minutes on foot from Shijo Street
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. Cross Hotel Kyoto also features multilingual staff, concierge services, and laundry facilities.

Smoking is allowed in designated areas at this 3.5-star Kyoto hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
KIHARU Brasserie – This brasserie specialises in Mediterranean cuisine and serves breakfast and lunch.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,300 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • KIHARU Brasserie

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 9 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 200-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3300 per person
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CROSS HOTEL
CROSS KYOTO
Cross Hotel Kyoto Hotel
Cross Hotel Kyoto Kyoto
Cross Hotel Kyoto Hotel Kyoto

Cross Hotel Kyoto Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1461 out of 1753 reviews
Rating 8 - Good. 228 out of 1753 reviews
Rating 6 - Okay. 43 out of 1753 reviews
Rating 4 - Poor. 9 out of 1753 reviews
Rating 2 - Terrible. 12 out of 1753 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wei Chong

Stayed 4 nights in Jun 2025

10/10 Excellent

Jeffrey R

Stayed 3 nights in Jul 2025

10/10 Excellent

Meghan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect, allowing for multiple opportunities each day; a walk along the canal, shopping nearby, multiple transportation choices to get to other areas. The hotel staff were very professional, courteous and helpful. Would definitely recommend!
Stayed 5 nights in Jun 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, great staff, rooms were huge , and the location was excellent. Couldn’t ask for a better hotel in Kyoto!
Stayed 2 nights in Jun 2025

10/10 Excellent

Oktar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location. Hotel rooms were clean and spacious.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our second time staying here. Can’t wait to make it three! See you again sometime, Cross Hotel. You’re wonderful
Stayed 6 nights in Jun 2025

10/10 Excellent

Swaran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unexpectedly wonderful stay in Kyoto!

What a wonderful and unexpected stay-situated conveniently to shops, eateries, transportation and to Nishiki Market. The room was comfortable and quiet as well. Loved the shower and overall space. The breakfast buffet was the best and offered so many options.
Stayed 3 nights in Jun 2025

10/10 Excellent

Yang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, at a great price

Excellent clean room, helpful prompt staff. Breakfast is delicious and a great deal. Real good value for the money.
Stayed 5 nights in Jun 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Potoncho Alley with access to many dining, shopping and activities. The hotel service and staff were great! Thoughtful amenities offered too.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, would highly recommend for families. Great, walkable location. Rooms were quite large with 4 beds. The breakfast was outstanding, a huge buffet with Japanese and other international options, well worth adding it to your reservation. Would stay here again!
Stayed 1 night in Jun 2025

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cross hotel is the perfect combo of great location, thoughtful service, and beautiful design. We opted to add the breakfast when we booked and we’re so glad we did!
Stayed 4 nights in Jun 2025

10/10 Excellent

adam

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great hotel and location. Expedia misleads people trying to find rooms for 5 people with children over 6 years old, book 2 rooms here, they were helpful in making that change and very quick about it,
Stayed 2 nights in Jun 2025

10/10 Excellent

YoonSun

Stayed 4 nights in Jun 2025

8/10 Good

Boyd

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, good quality rooms, no dinner option. But lots of options and variety just outside the hotel.
Stayed 4 nights in Jun 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and breakfast!

My girlfriend and I stayed at the hotel for three nights in June. Our room was great because our view was of the river and hills and we could see people walking in the neighborhood from our window. I have celiac disease and was concerned about the breakfast, unsure of what I could eat. I spoke with Restaurant Assistant Manager Yuki Nabeshima and he was fantastic. He took the time to point out all the gluten free foods. Yuki said he was concerned about potential cross contamination if I selected carved beef from the tray. Each morning he took a plate into the kitchen and had the man carving beef, cut fresh slices and put them directly onto my plate. My girlfriend and I had relaxing breakfasts each morning because we knew, thanks to Yuki, that my food was gluten free. We really enjoyed our stay at the Cross Hotel and would highly recommend it to anyone.
Stayed 3 nights in Jun 2025

10/10 Excellent

WEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very welcoming staff and clean, newly renovated room.
Stayed 3 nights in Jun 2025

10/10 Excellent

Katherine

Stayed 1 night in Jun 2025

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel choice for Kyoto. Nice rooms. Nice location. Nice staff. Hotel is very clean and beds were great. Room was good sized for Japan. Would stay again and search out other Cross hotel locations.
Stayed 1 night in Jun 2025

10/10 Excellent

Nichole

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Mitchell

Liked: Cleanliness
Great hotel!!
Stayed 4 nights in Jun 2025

8/10 Good

Randi

Stayed 4 nights in Jun 2025

10/10 Excellent

Xiaohui

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful central location for Kyoto. Rooms are modern, clean, and spacious. Staff is efficient and friendly. Quick access to metro stations. Easy to recommend.
Stayed 3 nights in Jun 2025

10/10 Excellent

Xianxiang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Jun 2025

10/10 Excellent

Bridget

Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 5 nights in Jun 2025