2/10 Horrible
Carolyn
Voyage en famille
6 juil. 2025
We checked in and went up to our room. We had not yet unloaded our luggage from the trolly. My niece said, "what is this?" and we looked at the bed and found live bug larvae on the bedspread of both beds. I went down to the office and explained to the lady and showed her pictures I had taken of the bugs. She acted like I was making it up and messaged her boss. They had one room left and it only had one king bed and a pullout sofa instead of 2 queen beds and a pullout sofa. I asked her if the new room would be any cheaper than the one we originally wanted and had reserved. She looked at me like I was crazy and never answered,
We got into the new room and hurriedly had to leave to meet people for dinner. When we returned, my niece pulled down the bedding on her side of the bed and a popcorn kernel bounced out.
We just threw up our hands and decided to just deal with it as it was a holiday weekend and available rooms were few.
We never even heard I am sorry or anything from the staff or management.


Carolyn
Séjour de 1 nuit en juillet 2025