4/10 Poor
Jacqueline
Travelled with family
1 Jun 2025
Liked: Cleanliness, amenities, property conditions & facilities
I recently stayed at Basecamp in the South Lake Tahoe mountains, ideally situated just off the strip. Its location is perfect for anyone wanting to explore the nearby shops and restaurants on foot. While the on-site restaurant offers a limited menu, the food is undeniably delicious.
However, my experience was marred by some issues that the management should address. The hotel highlights the availability of two hot tubs, but unfortunately, the smaller one was out of service during my stay. This became a significant problem on our second night, when a busload of 50 inadequately supervised middle school children checked in. The staff seemed unable to manage the noise levels with their chaperones effectively.
The following days were disrupted by children running and screaming through the hallways late into the night and early in the morning. What should have been a relaxing getaway became quite stressful, and I left feeling far from rejuvenated.
To their credit, the staff were very apologetic. They adjusted my bill and graciously provided a complimentary t-shirt upon my departure, which I appreciated. Nonetheless, this kind gesture didn't quite make up for the disruption to my holiday.
In summary, while Basecamp offers a promising setting and delightful dining, they need to improve their ability to handle large groups and maintain the peaceful atmosphere guests expect. Until then, think twice if tranquility is a priority for your stay
Jacqueline
Stayed 3 nights in May 2025