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Quality Inn University

2.5 star property

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Photo gallery for Quality Inn University

Interior
Lobby
Bar (on property)
Free daily buffet breakfast
Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

View in a map
3121 E Grand River Ave, Lansing, MI, 48912
  • Eastwood Towne Center
    ‪2 min drive‬
  • Michigan State University
    ‪3 min drive‬
  • Lansing Center
    ‪5 min drive‬
  • Lansing, MI (LAN-Capital Region Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Quality Inn University

Family-friendly hotel connected to the convention centre in Lansing with free breakfast
This hotel features an indoor pool, a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site.
Quality Inn University offers 105 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a waterslide, an indoor pool and a fitness centre.

Children aged under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

With your stay at Quality Inn University, you'll be connected to the convention centre and within walking distance of Plymouth Congregational Church. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Splash around at the waterslide or swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym
  • 15 minutes on foot from Plymouth Congregational Church and a 3-minute drive from Michigan State University
  • Pets welcome for a fee
Quality Inn University offers its guests an indoor pool, a waterslide, and a fitness centre. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and meeting rooms are available. Free breakfast is served daily. Event space at this hotel measures 3400 square feet (316 square metres) and includes conference space. A vending machine, an arcade/games room, and coffee/tea in common area are also featured at the family-friendly Quality Inn University. Free self parking is available.
Guests are served a free buffet breakfast daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Arcade/game room
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3,400 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Banquet hall

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 50-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Inn University Lansing
Quality University Lansing
University Quality Inn
Quality Inn University
Quality University
Quality Inn University Hotel
Quality Inn University Lansing
Quality Inn University Hotel Lansing

Quality Inn University Reviews

Reviews

6.6
Rating 10 - Excellent. 55 out of 179 reviews
Rating 8 - Good. 35 out of 179 reviews
Rating 6 - Okay. 31 out of 179 reviews
Rating 4 - Poor. 21 out of 179 reviews
Rating 2 - Terrible. 37 out of 179 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Ruby

Travelled with family

Okay stay !

I’ve stayed at this hotel several times and I can honestly say I could tell it was under new management ! I stayed in an accessible room only thing I didn’t like was the toilet paper sitting on the back of the toilet which is the same height as the toilet seat !
Stayed 2 nights in May 2025

2/10 Terrible

Brittany

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside of the hotel is extremely run down and lacking in curb appeal. The inside isn’t any better. The room had a 1” gap under the dented beat up door allowing any and all noise to sound like it was right inside your room. You can hear every noise coming from the pool and the air hockey table. It did quiet down by 10pm each night, but I would never stay here again
Stayed 5 nights in May 2025

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness
Everything was good, and they let me ge t minto the room 45 min early.
Stayed 2 nights in May 2025

4/10 Poor

Katie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean
Stayed 4 nights in May 2025

8/10 Good

Sandra

Stayed 2 nights in May 2025

2/10 Terrible

Melissa

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, room comfort

Bug bites

I got bit up! I had large welts all over my body 5-6 in total. One was so big i think it was 2 right next to each other. The place looks clean but i am pretty sure these were bed bugs. Room one zero eight was the one i stayed in. It took a week before they subsided and i pray we didn't get them in the luggage.
Stayed 2 nights in May 2025

2/10 Terrible

Deloris

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The weather was chilly so I attempted to turn the heat on. All that blew out was cool air as if the air conditioner was on. I called the front desk and the young lady informed me that this is a old hotel and they could either have the heat functioning or the air conditioning function. She's uninformed me seeing that the weather had been warm the previous week that they turned the heat off and switched it on to air conditioning. She said she could bring me a space heater. However, I have severe asthma and space heaters will aggravate it. I asked to talk to the manager and was informed the same thing. Explain that I needed to check out because it's space heater would not work due to my asthma and I wanted a refund. The manager was very rude absolutely refused and said I can't do that you don't get a refund. Immediately packed up to leave went to the front desk and asked for a receipt that I had checked out and they refused. Please stay away from this hotel you do not want to stay there!!!
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
I didn’t stay, I checked in but had an emergency and to immediately leave. Can I please get a refund. I reached out to the manager and they said it was nothing they could do because it was booked through a third party, they said it was up to you guys to refund.
Stayed 1 night in May 2025

4/10 Poor

M

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Abbie

Liked: Staff & service
Disliked: Property conditions & facilities
Dirty foot prints on the bathroom floor along with hair that was not ours! Walls paper are thin, you can hear everything and i mean everything!
Stayed 1 night in May 2025

10/10 Excellent

OLGA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Deborah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very large Pool/ entertainment area with pool tables
Stayed 1 night in May 2025

2/10 Terrible

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities
After closing the curtain on the pointless window that looked into the dark hallway…I noticed it was covered in blood stains. There was a huge gap under the main door which also is not only unsafe but pretty sure a fire hazard. I see the attempt at some upgrades, bathroom tile etc…but they really should have paid for someone professional to do it as I’m sure a better job could have been done!
Stayed 1 night in May 2025

6/10 Okay

Mark

Stayed 1 night in May 2025

2/10 Terrible

Genny

Stayed 1 night in May 2025

6/10 Okay

Ariane

It was quiet & dark as I picked the updated king room specifically noted for being quiet. The bed was comfortable, but the room smelled constantly of sulfur/eggs/cigarette smoke. As someone who doesn’t smoke, I really noticed it. Like people smoking next door. I slept with a shirt over my face to mask the smell. Luckily I only needed the room to sleep.
Stayed 2 nights in May 2025

4/10 Poor

Andrea

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed in a king room in the “dome”/pool area. It’s was very hot and stuffy and was quite loud (ice machine right outside the door. The bathroom is tiny and has no fan. The chair in the room was stained, as were most in the common areas. The back door didn’t work with the key card. Breakfast was ok. Sheets were clean. Staff was kind and helpful.
Stayed 1 night in May 2025

2/10 Terrible

jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was disgusting smelled horrible unsafe and filthy. Were not able to sleep there and drive home 3 hrs instead
Stayed 1 night in May 2025

10/10 Excellent

Gail, Plymouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great the even we’re able to let me check in a little early due to my son’s graduation which was oh so helpful!
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible. Do not stay

Disgusting. Stains on the bed. Bugs in the shower. We left after 15 minutes.
Stayed 1 night in May 2025

4/10 Poor

Darcy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The positive first. The staff was great! Very responsive and helpful when asked for assistance. The breakfast was good and the beds were comfortable. Negative is the riff raff around the facility and the room size. Room was incredibly small. The worst was the fact there was a very impaired woman in the lobby. I was unsure of her impairment until she dropped a crack pipe in front of me in the lobby. Also, I know it was graduation weekend but not worth the $400 for one night I would not recommend this hotel until they get the unwelcome traffic under control.
Stayed 2 nights in May 2025

10/10 Excellent

BAKARE

Great
Stayed 1 night in Apr 2025

2/10 Terrible

SHAWNA

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were very smelly. Cabinets drawers were damaged and falling apart. Floors are very dirty. Had to move rooms the smell was so bad. Would have switched hotels but had a flight in the morning and it was very inconvenient to move to another hotel. Upset I had to pay for such bad accommodations.
Stayed 1 night in Apr 2025

4/10 Poor

Elton

Travelled with family
Stayed 1 night in Apr 2025

6/10 Okay

Andrea

Stayed 1 night in Apr 2025