So first we couldn’t find the villa, even the doorman of the community couldn’t help us, when we did find it, they wouldn’t want to give us the key, saying “they didn’t know we were coming”. We had to wait for someone to come and give us the keys after complaining. The villa is beautiful tho, the pool water was extremely cold, so we couldn’t get in it. To check out, we had to call them to come get the keys and they didn’t even know “we were leaving”. They thought we were leaving 3 days after.