1. System was down during check in and everyone waited for over an hour and instead of being compensated for a night or something like that, we were given $50 room credit for room service that is only open 7am-12pm or restaurants in the hotel that are either all closed or don’t take room credits.
2. The water never got even luke warm in the shower, my friend and I were either freezing our butts off or we stank because we didn’t want to take an ice shower
3. WORST OF ALL: we were waiting for the elevator in a huge line on our floor and it never came so a staff member told us we could use the stairwell. We proceed to walk down the stairwell and as we reach the 2nd floor area, we are led through a cement hallway full of broken glass, garbage, vapes, rotting food, and HUMAN FECES. I WAS WEARING FLIP FLOPS. FLIP FREAKING FLOPS! It was absolutely disgusting and traumatizing. There was also a couple sitting on a chair against the wall with clothes surrounding them and they just stared at us as we walked by. Not sure if they’re living there or something but I didn’t really want to find out. Finally, the stairs lead to a random back parking lot with a parking garage that lead back into the hotel. We were hot, scared, confused, potentially covered in poop, an STD, or tetanus. When we told the front desk, she seemed more concerned that an employee told us we could use the stairs rather than the disease fest going on in the stairwell. (I can’t fit everything in the word limit)