I was very disappointed with my stay at this hotel and would not recommend it.
The toilet in my room did not flush properly the entire time, and I had to pour water into it manually just to use it. I even left a note for housekeeping, but nothing was done. The bathroom sliding door was also unsafeâit was off its track and swung freely, making it a hazard.
I fully understood that access to the room was needed for an internet upgrade. However, it is not acceptable that this happened twice in two days, both times in the evening after I had already been out of the room all day. On both occasions, my âDo Not Disturbâ sign was ignored. On the second day, I was even told, âWe thought maybe you did not mean to put it on the door.â This is a clear disregard for guest privacy.
I raised these issues with management, but the response I received was dismissive and inaccurate. My concerns about the broken toilet and unsafe door were ignored, and the explanation for ignoring the âDo Not Disturbâ sign was unprofessional.
Between the maintenance problems, safety hazards, disregard for privacy, and poor handling of my complaint, this stay fell far below the basic standards guests should be able to expect.
