The resort was lovely I liked that I could still check in like a regular hotel. The room was in the realm of ok to good. The pictures made it look a bit nicer, there was a smell of mold/dampness and then something smelled coming from the back of the mini fridge. The bed was also not ideal. We came to enjoy Kauai not necessarily the room so overall everything was successful but Iâd probably go a different route next time. That being said the host was great at communication and everything about this was easy.
We have come to this reaort and worked with Crystal for all 3 of oir stays. We have already booked oir next trip. The host is 5 star and responsive rate is 5 star on any questions.
We enjoyed the room and the property. My husband loved the view of the sunrise over the ocean each morning from the balcony. The room was clean and the bed was comfortable. Only surprise was that parking had increased to 40 per day.
The property was beautiful! Everything was exceptional from good to views to ammenities. Crystal at the management company was excellent to work with! Above and beyond my dreams. Highly recommend!
Property and grounds were great. We had a view of the ocean from our room even though not oceanfront. We loved the larger refrigerator and the bed was extremely comfortable. The flooring in main room was in need of repair ( a few planks were loose and caught our feet a few times). A/C worked great and room was tastefully decorated. Oceanfront tiki bar was awesome although it closed at 6; wish it stayed open later. Restaurant was nice as was the bar with light fare and entertainment. Landscaping was beautiful. Excellent location. Would definitely stay at resort and this unit again.
There is mold growing in the bathroom paintings due to poor circulation, mold growing in the closet where the AC duct emits condensation (the drywall is wet in there) and there is mold growing on the ceiling above the bed... We're a younger couple on our honeymoon so we were looking for a more budget friendly experience. We didnt have super high expectations given the price but you're better off at staying in a hotel room than this 'resort'. It's more like a motel 8 with a fancy pool. To me it appears to be a poorly flipped property with flooring falling apart (wife jammed her toe). Our door/room keys failed twice, we had to buy our own coffee filters and the creamer provided was hardened and crusty. Dont forget anything in your car because you'll have to walk a mile to get it. Sink takes about 15 mins to fully drain. Host was very responsive and kind, but when asked what she could do to make it right she offered to swap out the moldy painting... no room swaps, no deep cleaning, no comps off the total price..
We had a great time at this resort, just keep in mind it is a 10-15 drive from the closest restaurant in any direction. They also charge 35 for parking a night so that adds a lot to the cost.
We had to wait 3 hours for our room because we couldn't check in until 4PM. Then front door wouldn't open as the lock malfunctioned. It took another hour before they were able to get the lock fixed to get in. Then the door wouldn't open fully. The floor had cheap vinyl planks that were warped, and the subfloor was not smooth and level making for difficult balance when walking toward the table/patio. The room appeared clean but the pillows and bed coverings smelled of mildew making sleeping uncomfortable. You can even see the mildew in the picture frame above the toilet.
The curtains have been removed from the 6' patio door and the sliding door in front do not prevent light from entering the room, so if you're light sensitive, sleep will not be good.
As we were loading our car to catch our flight, I fell down 6 stairs, landing on my head, causing a concussion and hitting my shoulder, elbow, knee, and twisting my ankle and had to go to the emergency room. The knot on the back of my head was the size of a fist. Due to my fall we missed our flight.
When we contacted the representative for Wayne Properties, we were told we could not stay over longer, until the next flight later the same day, because the room had already been cleaned. The resort had already told us they had no guests coming.
We would have been happy to pay for the room to be cleaned again but were not given that option.
We recommend Outrigger Resort only if you book direct, DO NOT USE WAYNE PROPERTIES
A great location to relax and enjoy nature. Most attractions require a reservation. The locals are friendly and gladly share the history and pride of their island.