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El Polo Hotel & Suites

4.0 star property

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Photo gallery for El Polo Hotel & Suites

A buffet with various food items including fruits, pastries, and bread.
A hotel room with a bed, a nightstand, a lamp, a red curtain, a striped armchair, and a table with a red cup and a magazine.
A living room with a sofa, two striped armchairs, a coffee table, and a painting on the wall. A staircase is visible in the background.
A living room with a sofa, armchair, coffee table, and a painting on the wall.
A modern hotel building with the name 'EL POLO' prominently displayed.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Av. La Encalada #1515, Monterrico, Santiago de Surco, Lima, 33
  • Place, Centro Comercial El Polo
    ‪1 min walk‬
  • Place, United States of America Embassy Lima
    ‪2 min walk‬
  • Place, Jockey Plaza
    ‪5 min drive‬
  • Airport, Lima (LIM-Jorge Chávez Intl.)
    ‪44 min drive‬

Room options

View all photos for Premium Room

A hotel room with a large bed, a bedside table with a lamp, a mirror, and a green abstract painting on the wall.

Premium Room

9.0 out of 10
Wonderful
(10 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 2 Double Beds

A hotel room with two beds, wooden flooring, a red curtain, a colorful abstract painting, and a nightstand with a lamp.

Deluxe Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Senior Suite, 1 Queen Bed

Senior Suite, 1 Queen Bed | Premium bedding, down duvets, minibar, in-room safe

Senior Suite, 1 Queen Bed

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed

A hotel room with a bed, a nightstand, a lamp, a red curtain, a striped armchair, and a table with a red cup and a magazine.

Deluxe Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 55 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Senior Suite, 2 Double Beds

A hotel room with two beds, wooden flooring, a red curtain, a colorful abstract painting, and a nightstand with a lamp.

Senior Suite, 2 Double Beds

  • 40 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Grand Suite

A living room with a sofa, armchair, and a coffee table. There is a painting on the wall and a door in the background.

Grand Suite

  • 24 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Double premium queen bed

A hotel room with a bed, desk, chair, television, and a mirror.

Double premium queen bed

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed, 1 King Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for QUEEN BED ROOM

A hotel room with a large bed, two bedside lamps, a nightstand, and a tray with a teapot and cups.

QUEEN BED ROOM

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

El Polo Hotel & Suites

This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, conference space and concierge services.
El Polo Hotel & Suites offers 60 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 32-inch LED televisions come with cable channels. Bathrooms include bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at El Polo Hotel & Suites, you're just a quick walk from Centro Comercial El Polo. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Polo Bistro
  • Buffet breakfast served daily for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym
  • Steps from United States of America Embassy Lima and 4 minutes on foot from San Pablo Clinic
  • Airport and local-area shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. 2 meeting rooms and limo/town car service are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 700 square feet (65 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly El Polo Hotel & Suites. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

This 4-star Santiago de Surco hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Polo Bistro – This restaurant specialises in international cuisine and only serves breakfast. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 18 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Polo Bistro

Things to do

  • 24-hour gym

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • 700 square feet of conference space
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 1998
  • Smoking not allowed

Room amenities

Bedroom

  • Day bed
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Polo Hotel & Suites

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Peru value-added tax (VAT) at up to 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Peru. The exemption only applies to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18 for adults and from USD 18 for children
  • Airport shuttle fee: USD 45 per person (one-way)
  • Airport shuttle fee per child: USD 45 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 10 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
El Polo Hotel & Suites offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number 20333712505

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

El Polo Apart Hotel Surco
El Polo Apart Surco
El Polo Apart Hotel And Suites
El Polo Apart Hotel Lima
El Polo Apart Hotel
El Polo Apart
El Polo Apart Hotel Suites
El Polo Apart & Suites
El Polo Apart Hotel Suites
El Polo Apart Hotel & Suites Hotel
El Polo Apart Hotel & Suites Santiago de Surco
El Polo Apart Hotel & Suites Hotel Santiago de Surco

El Polo Hotel & Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 49 out of 95 reviews
Rating 8 - Good. 25 out of 95 reviews
Rating 6 - Okay. 15 out of 95 reviews
Rating 4 - Poor. 2 out of 95 reviews
Rating 2 - Terrible. 4 out of 95 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
The staff was great.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Room is very quiet and that is what you need in Lima. Internet speed is great. Plenty of places to hang out and restaurants
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the staff was helpful and attentive, the room was clean and perfect
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service
Excellent service and rooms
Stayed 4 nights in Sep 2022
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, wonderful staff. In a beautiful location, everything right there, anything you need. Would definitely recommend and stay again.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

KENNETH MARTINEZ

Liked: Cleanliness, staff & service, property conditions & facilities
Great location,
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

BERTHA

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic, I felt safe it was very clean. The staff was phenomenal. I highly recommend staying at this hotel.
Stayed 11 nights in Feb 2023
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
What a nice surprise to find this hotel. Clean, great staff and good price.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great ! Staff and service wonderful 👍
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Caius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the El Polo new mall. Great location for that area. Far from Larcomar and Miraflores but a nice area with new shopping.
Stayed 7 nights in Sep 2023
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Dirtiest hotel ever

Dirtiest hotel ever.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Rudiney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good but much expensive
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grear location!

Best place to Stay if you have an early appointment at the American Embassy! Location at it best, several restaurants, an open shopping center, Medical center, Banks, Pharmacy, Cinema theater, etc. Clean, confortable, big suites, great restaurant and awesome Front Desk!
Stayed 1 night in Dec 2022
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Staff nota Very friendly, noisy maintenance. Full of bugging procedures.
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Zeng

Disliked: Room comfort

not match five stars

I think this hotel has three stars at most. The tariff is too expensive. Their service and installation doesn't match the price at all.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Juan Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente hotel y muy buen servicio
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención del personal
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very comfortable, private and , near good restaurants, boutiques pharmacies, and everything you could need. I recommend this Hotel
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

CONRAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel this hotel could be anywhere in a major city in the world and it would atill be excellent
Stayed 8 nights in Mar 2022
Verified

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

Luis Falen

Liked: Cleanliness, staff & service, property conditions & facilities
Limpios y acogedores
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

MARIA FERNANDA REYES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente instalaciones
Stayed 3 nights in Feb 2022
Verified

8/10 Good

carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I have stayed in Lima.
Stayed 4 nights in Dec 2021