4/10 Poor
James H.
1 Jun 2025
Anniversary let down
We booked this property as the 2nd part of our 31st Wedding Anniversay holiday, it was booked as it stated there was WiFi and Satelite tv. We both watch golf and the USPGA was on sky, whcich I was going to watch via my Virgin TV Go app on my laptop, as we do every time we are away. However on our 1st night we could not view the golf as the WiFi was too slow, neither could we watch BBC Iplayer or Netflix on the Smart TV. I contacted the host and was told that had never been any complaints before. Over the next few days I kept sending Internet speed tests, one was 0.39 mbps download and 0.08 mbps Upload, I was evntually told that an engineer was coming out. The enigineer appeared the afternoon before we left, I spoke to him, he told me he'd been out a month previous. He had told the host that the issue was that their dish was pointing at a huge tree, if they wanted better speeds, they would need to cut down the tree as he could not get th dish any higher. There was no router in our house, instead they were using a signal booster in a socket. I doubt very much if we would use VRBO again if the descriptions of properties can't be relied upon.
James H.
Stayed 6 nights in May 2025