2/10 – Ungenügend
Renee
Mit der Familie gereist
17. Aug. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place was a nightmare, checking in was at 4, which in my opinion is already fairly late. When I came to check in 10 minutes before four I was told by a woman with an attitude that my room wouldn’t be ready till four. So I waited till about 4:15 went back up and The Woman again told me my room wasn’t ready. At this time, I noticed that there was a group of people that was outside of the front office. One of them was upset because they got checked into a room that wasn’t cleaned and it had everybody’s trash and unmade beds left from the previous tenant. Two other people were waiting in line that their rooms were not ready either. I was asked to continue to wait even longer. So I waited in my car till about 5:30 before checking to see if I could get into my room. They still did not have it ready. I then contacted Expedia. The hotel tried to offer me $20 off of my room if I waited, it was now 6 o’clock. They estimated my room would take another 40 minutes before I was available to check in it. I don’t know about anybody else, but when I go on vacation, I wanna be able to check into my room immediately and go about my day. I sat outside of this place for two hours and 15 minutes and still had no room. Expedia was able to get them to refund my room. But then they never approved the refund so now I’m having to dispute the purchase. Another thing is they say they allow dogs but when I got to the front desk, they make you pay more money if your dog is not registered.
Renee
Aufenthalt von 1 Nacht im Juli 2025
