6/10 – Okay
Richard
Mit der Familie gereist
5. Dez. 2025
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Pros: Well designed, comfy rooms; rather than a kitchenette, a nearly complete kitchen; great house keeper; convenient location; easy parking.
Cons: Lousy back office.
Before I even arrived, I received a weird request from the Storytellers through Hotels.com to pay an additional 176 euros. I was fully paid and ignored it, nothing more was said of it, but in view of what came later it deserves mention.
At the end of the stay, the management hit me up for an extra 20 euros for using the sofa bed. Mind you, I booked for myself and my son, so obviously we would use the extra bed. I had to ask for bedding on arrival and nothing was said until the end.
So that was both surprise/hidden billing as well as nickel and diming, because I've never been charged for using a sofa bed before. Not anywhere.
Although they honored my VIP-Platinum status for early check in, I was also supposed to get a bottle of wine because of VIP and that wasn't there.
The kindest way to describe it is the back office/management is confused; the unkind way you can probably guess, but I will leave that unsaid.
Richard
Aufenthalt von 2 Nächten im Dezember 2025
