The rooms are lovely, me and my partner stayed in the Suite room and it was perfect. Exactly what we needed. We came for a concert and a long weekend of shopping. Everything was clean, tidy and well presented. The staff were helpful and friendly, everyone was very polite. Check in was speedy despite a very large queue, and the luggage room was so so useful for before and after checkout. So very accommodating and a gorgeous building with lots of common areas. Towels, soap, very comfortable king size bed; we recommend indefinitely!
Decent hostel to be honest but tried to call them for 2 days before to ask a question about checking in, but could not get anyone to answer. Check in was easy enough thought when we got there.
Basic accommodation. Clean and comfortable. Good sized bathroom and decent shower with Shampoo/Conditioner supplied. Comfy Bed, good mattress. No tea and coffee in room or kettle. But it's just fine for a one night stay. Staff were friendly and helpful.
Very slow and inefficient check in process, very small and hot room with no air con, fan or able to open windows fully. Very uncomfortable lumpy bed and pillow. Felt unsafe overnight, door didnât feel particularly safe. Curtains donât fit the window, so room extremely bright early morning. Walls really thin so could literally hear everything on the floor. Mould in the bathroom and shower doesnât drain. Also, hostel I think has changed name? When I booked it was called PH Hostel, and recently I had received emails from Malacuna Liverpool. The pictures do not look like what I booked. The reception is completely different to what it looks online and the bedroom wasnât like the picture. Iâm really disappointed as it was a lot of money for what we paid and neither us slept due to light/noise/comfort.
Staff were helpful . Chef helped me work my locker when it was difficult . If I hadnt called iwouldnot have known basic info like needing a padlock and towels being chargeable. Also I thought toiletries were included and they were not apart from hand soap . Room very clean and bed space nice and private. I thought Id booked a single sex room but it was mixed . I didnt really see my 3 male sharers who were no problem at all . The bed and bedding was comfy . Location also good very central
The lobby area was really nice and the staff were lovely. The communal areas were being constantly cleaned so that was great. We would have been really happy if we hadn't had to pay so much. The price had clearly been raised for the bank holiday weekend / festival weekend / Liverpool FC parade weekend and it wasn't reflective of the facilities. We couldn't sleep because you can hear everything through the walls and it's noisy all night, and the sheets were ripped in places, dust on the back cushions and hole punched in the bathroom door. None of this would have bothered us if we paid less but it was just overpriced for what it was unfortunately. Would 100% come back and recommend to people if the price was lower, but on this occasion we had no other options so had to pay the high price.