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Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

3.0 star property

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Photo gallery for Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Exterior
Property amenity
Lobby
Lobby
Free daily continental breakfast

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Place, Onondaga Lake Park
    ‪15 min walk‬
  • Place, Lake Onondaga
    ‪16 min walk‬
  • Place, Sainte Marie among the Iroquois
    ‪1 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down duvets, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

King Room - Non-Smoking

  • Sleeps 4

2 Double Beds, Deluxe Room, Non-Smoking

  • Sleeps 4

Deluxe King Room-Non-Smoking

  • Sleeps 4

1 Double Bed, Mobility/Hearing Accessible Room, Bathtub W/Grab Bars, Non-Smoking

  • Sleeps 2

2 Double Beds, Non-Smoking

  • Sleeps 4

1 Double Bed, Hearing/Mobility Accessible Room, Roll-in Shower, Non-Smoking

  • Sleeps 2

1 Double Bed, Mobility Accessible Room, Bathtub W/ Grab Bars, Non-Smoking

  • Sleeps 2

View all photos for 1 Double Bed, 1-Bedroom, Suite, Non-Smoking

Hypo-allergenic bedding, down duvets, desk, laptop workspace

1 Double Bed, 1-Bedroom, Suite, Non-Smoking

  • Sleeps 1

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About this property

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark

Suburban hotel with free breakfast and free airport shuttle
A 24-hour fitness centre, a 24-hour business centre and a microwave in a common area are available at this smoke-free hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free airport shuttle. Additionally, a business centre, conference space and a 24-hour front desk are on-site. Housekeeping is available on request.
Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers 198 air-conditioned accommodations with a hairdryer and an iron/ironing board. Beds feature down duvets. A pillow menu is available. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Randolph Hotel Liverpool/Syracuse/Airport West, Trademark, you'll be within walking distance of Hopkins Road County Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps) and wired Internet
  • Free self-parking
  • Motorhome/coach/lorry parking available for a fee
  • Amenities include a 24-hour business centre, 3 meeting rooms and conference space
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from Destiny USA and 8 minutes from Syracuse University
  • Free airport, railway station and bus station shuttle shuttle service
  • Pets welcome for a fee
A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and 3 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 30000 square feet (2700 square metres) and includes conference space. An area shuttle within 3 miles and A roundtrip airport shuttle (available 24 hours) are free. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Randolph Hotel Liverpool/Syracuse/Airport West, Trademark. Self parking is free.

This 3-star Liverpool hotel is smoke free.

Guests are served a free continental breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour free return airport shuttle on request
  • Free area shuttle up to 3 miles
  • Free 24-hour train station pick-up and drop-off shuttle
  • Train station shuttle on request
  • Free bus station shuttle
  • Free shopping centre shuttle
  • Free uncovered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • In a state park
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch TV with premium cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport, train station and bus station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from September 24 2025 to March 31 2026 (dates subject to change):
  • Swimming pool
The following facilities are closed on Monday, Thursday, Friday, Saturday and Sunday:
  • Bar/lounge
  • Restaurant
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Restaurant
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day (maximum USD 500.00 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day (maximum USD500.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Randolph Hotel Liverpool/Syracuse/Airport West, Trademark offers transfers from the airport, train station and bus station. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Randolph Hotel Liverpool/Syracuse/Airport West, Trademark Reviews

Reviews

6.6
Rating 10 - Excellent. 250 out of 1009 reviews
Rating 8 - Good. 223 out of 1009 reviews
Rating 6 - Okay. 201 out of 1009 reviews
Rating 4 - Poor. 167 out of 1009 reviews
Rating 2 - Terrible. 168 out of 1009 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Linda

Room (walls, curtains) had large dried splatter. Carpet needed deep cleaning- portable A/C in room as apparently the wall unit not operational. Would suggest they upgrade the door locks. Very few outlets available. Staff pleasant. Just needs some updating.
Stayed 1 night in Oct 2025

4/10 Poor

Lisa

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Overall the state of the hotel was ok. They’re under construction, so I can get past the debris in the hallways. But the overnight construction noise made sleep difficult. They were doing something with the water so there wasn’t any hot water at the hotel for 24 hours. There was hair in the bathtub (not that I could use it without hot water anyway). The room was freezing cold. There was a portable heat unit in the room. I turned it on and the temp up to 84 degrees (max setting). It continuously blew out ice cold air. I let it run for over an hour hoping it would heat up with time. I finally had to turn it off. Thankfully I was just there for a quick overnight and left before the sun the next morning.
Stayed 1 night in Oct 2025

10/10 Excellent

Fathi

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice
Stayed 1 night in Sep 2025

2/10 Terrible

Alexander

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty sheets in the room, no response from the hotel upon request to take care of it. Horrible experience
Stayed 1 night in Sep 2025

10/10 Excellent

Kimberly

Stayed 1 night in Oct 2025

8/10 Good

Jonna

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Grace E, Durham

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old carpeting. Odd set up for toilet. Staff and goodies received on our check in was nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Johanna

Stayed 2 nights in Sep 2025

8/10 Good

Barry

Liked: Cleanliness
Stayed 1 night in Oct 2025

8/10 Good

Mary

Great room and staff , but shower was cold
Stayed 1 night in Sep 2025

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it
Stayed 1 night in Sep 2025

6/10 Okay

Uriah

Stayed 1 night in Sep 2025

6/10 Okay

Carles

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2025

4/10 Poor

Nilda, Washingtonville

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pillow case had a red stain, comforter was dingy looking with water stains, bathroom ceiling was peeling and there was hair. Not the best experience.
Stayed 2 nights in Sep 2025

4/10 Poor

RICARDO

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was amazing however the first room they put me in stunk like cigarettes. They tried to accommodate me and put me in another room but that too smelled like cigarettes. Overall I needed a place to sleep for the night and it did the job. Just wish that the cleanliness would have been better.
Stayed 1 night in Sep 2025

2/10 Terrible

Rachel

Stayed 1 night in Sep 2025

6/10 Okay

Atiya

Liked: Staff & service
Stayed 1 night in Aug 2025

4/10 Poor

Daniel, Redondo Beach

Disliked: Cleanliness, staff & service, property conditions & facilities
Uh, do yourself a favor and pass.
Stayed 1 night in Sep 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and accommodating.
Stayed 2 nights in Sep 2025

6/10 Okay

Rev. Vera, Endwell

Travelled with partner
Disliked: Property conditions & facilities
The bacon and sausage were highly salty. They ran out of orange juice. There was no microwave or ice machine on the floor. No blackout curtains to keep the sunlight out when sleeping.
Stayed 1 night in Sep 2025

6/10 Okay

Ivonne

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not the cleanest and is veryyyy outdated. Carpet was dirty
Stayed 3 nights in Sep 2025

4/10 Poor

Michele A

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very nice as well as the lobby. However the elevator had a terrible smell and the hallways smelled like mold. The rooms were not overly clean and we had to go to a different floor for ice and then down to desk to get more towels because we only had 2 when we booked for 4. There is no mini fridge, no coffee maker and we had no WiFi. We were not told this ahead of time and when we asked at the desk they said they would be working on the internet over the next few weeks.
Stayed 2 nights in Sep 2025

6/10 Okay

Hayden

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff were very friendly but did not have hot water in our room and one morning all breakfast was cold
Stayed 2 nights in Sep 2025

2/10 Terrible

Rosalia

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

Greg

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2025