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Dao By Dorsett West London

4.0 star property

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Reception
Dao Studio Terrace | Private kitchen | Mini-fridge, microwave, stovetop, espresso maker
Dao Studio Terrace | Terrace/patio
Lobby
Dao Studio Park View | 2 bedrooms, premium bedding, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning
  • Laundry

Explore the area

View in a map
56 Shepherd's Bush Green, London, England, W12 8QE
  • Place, Westfield London Shopping Centre
    ‪7 min walk‬
  • Place, Hyde Park
    ‪8 min drive‬
  • Place, Buckingham Palace
    ‪12 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪24 min drive‬

Room options

View all photos for Dao Studio Park View

Dao Studio Park View | 2 bedrooms, premium bedding, in-room safe, desk

Dao Studio Park View

9.0 out of 10
Wonderful
(4 reviews)
  • 25 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Dao Studio Double

Dao Studio Double | 2 bedrooms, premium bedding, in-room safe, desk

Dao Studio Double

8.6 out of 10
Excellent
(28 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Dao Studio Twin

Dao Studio Twin | View from room

Dao Studio Twin

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for One Bedroom Apartment

One Bedroom Apartment | 2 bedrooms, premium bedding, in-room safe, desk

One Bedroom Apartment

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium One Bedroom Apartment

Premium One Bedroom Apartment | 2 bedrooms, premium bedding, in-room safe, desk

Premium One Bedroom Apartment

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Dao Studio Terrace

2 bedrooms, premium bedding, in-room safe, desk

Dao Studio Terrace

8.8 out of 10
Excellent
(5 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Duplex

Duplex | 2 bedrooms, premium bedding, in-room safe, desk

Duplex

  • 73 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

Similar properties

Bar (on property)
Dorsett Shepherds Bush
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, 2,092 reviews
The price is CHF 115
includes taxes & fees
26 Oct - 27 Oct
Dorsett Shepherds Bush

About this property

Dao By Dorsett West London

Hotel with a restaurant, near Westfield London Shopping Centre
Along with a restaurant, this smoke-free hotel has a bar/lounge and a meeting room. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Weekly housekeeping is available.
Dao By Dorsett West London offers 74 accommodations with espresso makers and a safe. Beds feature premium bedding. 50-inch Smart televisions come with premium digital channels, pay-per-view films and smart speakers. Accommodation at this 4-star hotel has kitchenettes with stovetops, microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This London hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Dao By Dorsett West London. During your stay, you'll be within walking distance of Westfield London Shopping Centre. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 2-minute drive from Westfield London Shopping Centre and 8 minutes from Hyde Park
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Dao By Dorsett West London.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Dao By Dorsett West London has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • In-room cot
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • Pay films
  • Smart speaker

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Freezer
  • Hob
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of GBP 20 at checkout

Access methods

Staffed front desk

Pets

  • Pets: GBP 70 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 20 for adults and from GBP 20 for children
  • Pet fee: GBP 70 per pet, per stay
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee and varies based on length of stay
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of GBP 20 at checkout.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Dao By Dorsett West London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 202 out of 352 reviews
Rating 8 - Good. 81 out of 352 reviews
Rating 6 - Okay. 34 out of 352 reviews
Rating 4 - Poor. 21 out of 352 reviews
Rating 2 - Terrible. 14 out of 352 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable area with the Dao being the best hotel in the Shepherd Bush community. Great shopping with the Westfield Mall being only a 5 minute walk. We were moved to another room because the first room AC went out. Hotel staff promptly moved us to a comfy room with great AC.
Stayed 6 nights in Jul 2025

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Jun 2025

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From check in to check in to checkout we we were blown away with the attention we received innpar
Stayed 3 nights in Jul 2025

10/10 Excellent

Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Staff was very nice to my daughter.
Stayed 1 night in Jul 2025

2/10 Terrible

Andrew

Disliked: Property conditions & facilities

Be careful if you stay here.

Arrived at 1515. Room not ready although check in said to be from 1500. Told it would be 20 mins. Given drink voucher (only cheap beer wine or water). Told someone would call us when room ready. They didn't. Ordered a cocktail. Told it would be 15 mins. It took over half an hour. Had to get barman to get more help to achieve that. Had to ask about room after an hour. Freezer door left open and all iced up. Went for happy hour. Cocktails watered down. Charged full rate. On check out attempted theft by charging for drinks already paid for at time and full rate for happy hour. Claimed this was "a system failure". No admission of the fact that humans input the data in the first place. Grudging apology at best.
Stayed 1 night in Jul 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really unexpectedly lovely place to stay in Shepherd's Bush -- we will be back!
Stayed 1 night in Jun 2025

10/10 Excellent

Juliette

Stayed 6 nights in Jun 2025

8/10 Good

Yoke Eng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location - near to mall and train station
Stayed 4 nights in Jun 2025

6/10 Okay

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Separate email sent with photos showing the unhygienic condition of the room.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jayvind

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great facilities and value for money
Stayed 2 nights in May 2025

8/10 Good

Trish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Nikita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, definitely recommended

It was amazing weekend. Spent some time in spa, then had awesome dinner with amazing view. Breakfast was delicious.
Stayed 2 nights in May 2025

10/10 Excellent

Amelia

Stayed 2 nights in May 2025

4/10 Poor

Marcia Veronica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
For a lovely looking hotel, my stay was disappointing. It started with check in where they initially didn't have a record that I also booked breakfast. I provided them with my confirmation which showed that I had selected and paid for breakfast and after investigating from their end they acknowledged that this was the case and resolved the issue on their records. When we went to our apartment, the room had a strong smell of cigarettes and it was clear that whoever stayed in the apartment beforehand was smoking in the room. As a none smoker with a child, staying in this room was not an option so I reported this to the reception and the Manager Victoria was amazing and came to the room and moved me to another apartment that was bigger than the one we were initially in. When it came to going to bed, I was horrified when I pulled back the sheets. There were noticeable blood stains and other stains on the inside of the covers and also some on the outside of the covers on closer inspection. Again I called reception and the Manager Victoria arranged for house keeping to come and change the bedding which they did promptly. Breakfast was okay but I had to bring to the attention of the staff dirty plates and cutlery that was amongst the clean ones. Finally the floor to the corridor where we was staying was not very clean and could have done with being swept up. It was disappointing overall for somewhere that has a lot of potential. I wouldn't stay again.
Stayed 3 nights in May 2025

10/10 Excellent

Lianka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

David, Gastonia

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2025

4/10 Poor

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Michael

Stayed 2 nights in May 2025

10/10 Excellent

Morium

Stayed 1 night in May 2025

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

FATIMA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Feels like home!
Stayed 6 nights in May 2025

10/10 Excellent

Danielle

Stayed 1 night in May 2025

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed a few times now, rooms are a great size, everything you need, could do with better pillows, but that a personal preference.
Stayed 2 nights in May 2025

10/10 Excellent

Alaa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My preferred place in London

Check in and check out were seamless and easy. Viraj at the front desk was always helpful and friendly. I have been a Dorsett client since 2014 and it is always my preferred stay in London.
Stayed 6 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very good, nice, spacious room
Stayed 3 nights in Apr 2025