Unfortunately, the experience was nothing short of unacceptable and far from what was advertised on your platform.
When we checked in, we were shocked to find:
The apartment door was broken, leaving us feeling unsafe, especially with children present.
The kitchen vent hood was non-functional.
Appliances were filthy - see the picture attached for electric kettle
The shower door was broken.
There was no water available for guests.
The property had no air conditioning, and only one fan was provided â for multiple guests.
The property was not same as shown in the pictures.
On the first night, with the door broken and no fan, it was extremely difficult to sleep, particularly for my children. Out of concern for their safety, I kept all luggage in the living area front door to stop the door from opening and stayed there myself so they could rest. We could not find alternative accommodation for the second night, so we were forced to stay despite the conditions.
While the property did eventually provide an other fan and repaired the door next morning, this was only after the first nightâs ordeal â which was a deeply distressing and unsafe experience.
I must say Expedia did not do a good job validating property and no reasonable support was provided when we were stranded.
