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Holiday Inn Express London-Royal Docks, Docklands by IHG

3.0 star property

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Photo gallery for Holiday Inn Express London-Royal Docks, Docklands by IHG

Free daily full breakfast
Exterior
Desk, soundproofing, iron/ironing board, free WiFi
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
1 Silvertown Way, Canning Town, London, England, E16 1EA
  • Place, ExCeL Exhibition Centre
    ‪14 min walk‬
  • Place, Thames River
    ‪18 min walk‬
  • Place, O2 Arena
    ‪4 min drive‬
  • Airport, London (LCY-London City)
    ‪8 min drive‬

Room options

View all photos for Standard Room (Free Hot Breakfast)

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room (Free Hot Breakfast)

8.0 out of 10
Very good
(7 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Accessible (Free Hot Breakfast)

Desk, soundproofing, iron/ironing board, free WiFi

Room, 1 Double Bed, Accessible (Free Hot Breakfast)

9.0 out of 10
Wonderful
(6 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds (Free Hot Breakfast)

Standard Room, 2 Single Beds (Free Hot Breakfast) | Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 2 Single Beds (Free Hot Breakfast)

9.2 out of 10
Wonderful
(9 reviews)
  • 11 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed with Sofa bed (Free Hot Breakfast)

Desk, soundproofing, iron/ironing board, free WiFi

Standard Room, 1 Double Bed with Sofa bed (Free Hot Breakfast)

7.6 out of 10
Good
(38 reviews)
  • 19 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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Exterior
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  • Air conditioning
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includes taxes & fees
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About this property

Holiday Inn Express London-Royal Docks, Docklands by IHG

Hotel with free breakfast, near ExCeL Exhibition Centre
Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and self parking. Free full breakfast and free WiFi in public areas are also provided. Other amenities include a business centre, dry cleaning and laundry facilities.
Holiday Inn Express London-Royal Docks, Docklands by IHG offers 136 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express London-Royal Docks, Docklands by IHG. During your stay, you'll be within walking distance of ExCeL Exhibition Centre. Enjoy features like free breakfast and free WiFi in public areas, plus a bar.
  • Free full breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from ExCeL Exhibition Centre and a few minutes from Thames River
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express London-Royal Docks, Docklands by IHG. Parking is available for a fee.

This 3-star London hotel is smoke free.

Guests are served a free full breakfast daily.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 15 per day)

Food and drink

  • Free full breakfast available daily
  • A bar/lounge
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 15 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Docks
Holiday Inn Express Docks Hotel
Holiday Inn Express Docks Hotel London-Royal Docklands
Holiday Inn Express London-Royal Docklands
Holiday Inn Express London-Royal Docks Docklands
Holiday Inn Express London-Royal Docks Docklands Hotel
Holiday Inn Express Docks Docklands Hotel
Holiday Inn Express Docks Docklands
Holiday Inn Express London Royal Docks Docklands
Holiday Inn Express London Royal Docks Docklands by IHG
Holiday Inn Express London Royal Docks Docklands an IHG Hotel
Holiday Inn Express London-Royal Docks, Docklands by IHG Hotel
Holiday Inn Express London-Royal Docks, Docklands by IHG London

Holiday Inn Express London-Royal Docks, Docklands by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 337 out of 1003 reviews
Rating 8 - Good. 426 out of 1003 reviews
Rating 6 - Okay. 130 out of 1003 reviews
Rating 4 - Poor. 67 out of 1003 reviews
Rating 2 - Terrible. 43 out of 1003 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Narinder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Hotel car park not safe

Van was severely damaged with an attempted break in whilst in the Hotel car park
Stayed 2 nights in Aug 2025

2/10 Terrible

Wai Bing

Disliked: Staff & service, property conditions & facilities, room comfort

Staff walk in to our room,

I booked this hotel expecting a comfortable stay, but my experience was extremely disappointing and unacceptable. We booked a double bed for two, but at check-in the receptionist told us that even though they could see our booking, no double bed was available. They claimed it was “subject to availability,” but I could not find this anywhere in the terms and conditions. Maybe if there is, I accepted it but No advance notice was given either. When we entered the room, several issues became clear: • The card reader for electricity was faulty. • The air conditioning did not work. • The security latch/chain on the door was missing, leaving us feeling unsafe. • The carpet was stained and poorly maintained. The worst incident happened on 30 August 2025 at around 3:35 PM, when a staff member entered our room with a master key without knocking. My partner was in the bathroom at the time, and this invasion of privacy was shocking. The staff member simply said “sorry” and left. This is completely unacceptable — what if I had been undressed or in an intimate moment? This experience left us feeling unsafe, disrespected, and extremely disappointed. I would not recommend this hotel to anyone until they address these serious issues with room maintenance, guest privacy, and overall professionalism
Stayed 2 nights in Aug 2025

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Nicki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value but the air conditioning in our room didnt work and it was over a very hot weekend
Stayed 1 night in Aug 2025

8/10 Good

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service
It was a good location for for the excel centre. The only thing thar lwt it down was that the sound proofing was not great. Could hear the road noise and people walk in the corridors. Apart from that everything else was good.
Stayed 2 nights in Aug 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Holiday Inn Express Royal Docklands London

Pull out bed left no room to walk past, breakfast was very poor, coffee machines kept breaking and when they did work it was poor coffee. Staff stood around taking selfies, and pics of each other. Stayed in many Holiday Inn Express many times in many places and have always been very satisfied, but I definitely would not stay in this one again. Blood on the bedding, mould and hair in the bathroom and a dirty used cotton bud left on top of the toilet.
Stayed 1 night in Aug 2025

8/10 Good

AILIE

Stayed 1 night in Jun 2025

8/10 Good

Emma

Travelled with family
Liked: Amenities, property conditions & facilities
Room was clean and spacious. Shampoo and body wash supplied. Working being done in hotel and workmen very polite. Breakfast not the best!
Stayed 1 night in Aug 2025

10/10 Excellent

Hebron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walkable to underground/train, grocery stores, a couple of eateries, friendly staff
Stayed 3 nights in Aug 2025

8/10 Good

Trudy D

Liked: Staff & service
Our second stay. We love the area and the workers at the hotel. The hotel itself needs a refresh. Badly. We will be back in town but may not stay at the same place.
Stayed 7 nights in Apr 2025

4/10 Poor

Lee

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived at 4 pm a massive queue was waiting to book in. The hotel was short of housekeeping staff and hardly any rooms were ready despite checking in already being open for an hour. No email warning people of this was sent. The room was ok but it was very tired. Rusty sink, dirty shower. The breakfast was poor. Such a small dining area for so many people. Half the food had run out an hour before breakfast ended and the staff were slow to replenish it. I even managed to gain a long black hair in my coffee despite me checking the cup first. Seemed to have come out of the coffee machine with the drink.
Stayed 1 night in Jul 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast; convenient location: friendly staffs.
Stayed 1 night in Jul 2025

10/10 Excellent

Miroslaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Breakfast included . Perfect
Stayed 1 night in Jul 2025

10/10 Excellent

Gintare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Jul 2025

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

02 visit

clean room. excellent to access o2/canning town station
Stayed 1 night in Jul 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had nice clean air conditioned rooms. They served a great breakfast and offered great front desk help.
Stayed 2 nights in Jun 2025

10/10 Excellent

Antony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good location the staff at front of house warm welcome dealt with everything in a good manner made thongs very easy will say that would use again and highly reccomended
Stayed 1 night in Jun 2025

8/10 Good

Luke

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great breakfast! Clean comfortable room. Staff was really helpful and friendly. Room was a little small and didn’t have any fridge and the property lacked some amenities but made up for it in what it did have. Great stay!
Stayed 3 nights in May 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice big room, big tv, big bed, location entertainment just 3 minute walk to cinema and bowling/ restaurants complex. tube station within minutes and a news agents next to hotel. nice breakfast. fab staff. thanks wendy
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

k

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Niall

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Couldnt check in early, had requested this and called the day before stay & the morning of the stay. Family room, unable to pass the end of the fold out bed once it was out, it was terribly uncomfortable, main bed was good. Room didnt smell too nice id suggest the aircon unit long overdue service/cleaning filters etc. Bathroom smelt damp and musty Resulting inthe window being left open alll night and contending with the street noise instead. Breakfast surpassed expectations and was ok.
Stayed 1 night in May 2025

6/10 Okay

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean room but breakfast could be improved as quality of food wasn’t good.
Stayed 3 nights in May 2025