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Holiday Inn London - Kensington High St. by IHG

4.0 star property

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Photo gallery for Holiday Inn London - Kensington High St. by IHG

Indoor pool
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Exterior
Interior
Property amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available

Explore the area

View in a map
Wrights Lane, Kensington, London, England, W8 5SP
  • Place, Kensington Palace
    ‪12 min walk‬
  • Place, Royal Albert Hall
    ‪15 min walk‬
  • Place, Buckingham Palace
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪26 min drive‬

Room options

View all photos for Premium Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room

7.6 out of 10
Good
(12 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room

7.6 out of 10
Good
(46 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Accessible

7.6 out of 10
Good
(17 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed

7.0 out of 10
Good
(18 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed

7.6 out of 10
Good
(219 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room, 1 King Bed

7.2 out of 10
Good
(32 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Single Beds

Suite, 2 Single Beds | In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 2 Single Beds

8.4 out of 10
Very good
(7 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds | In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room, 2 Single Beds

7.4 out of 10
Good
(20 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Single Beds

7.4 out of 10
Good
(73 reviews)
  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

  • 40 sq m
  • Sleeps 2
  • 1 Single Bed

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About this property

Holiday Inn London - Kensington High St. by IHG

Hotel with a full-service spa, near Kensington Palace
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a sauna are on-site. Change of towels is available on request
Holiday Inn London - Kensington High St. by IHG offers 706 air-conditioned accommodations with a safe and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Imagine has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the breakfast at Holiday Inn London - Kensington High St. by IHG. During your stay, you're just a quick walk from Kensington High Street. Free WiFi in public areas, a full-service spa and an indoor pool are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Boulevard Restaurant
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to manicures and pedicures, Swedish massages or aromatherapy at Imagine
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the proximity to shopping and the helpful staff
  • 14 minutes by foot from Kensington Palace and a 3-minute drive from Royal Albert Hall
Holiday Inn London - Kensington High St. by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A sauna, spa services, and a terrace are also featured at Holiday Inn London - Kensington High St. by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 10:30 AM.
Boulevard Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Starbucks – This coffee shop only serves light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (GBP 45 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boulevard Restaurant
  • Lounge Bar
  • Starbucks

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1960
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 17.95 per person
  • Self-parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Access to all recreational facilities is subject to a surcharge.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St. by IHG Hotel
Holiday Inn London - Kensington High St. by IHG London
Holiday Inn London - Kensington High St. by IHG Hotel London

Reviews

Holiday Inn London - Kensington High St. by IHG Reviews

8.0

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 730 out of 1648 reviews
Rating 8 - Good. 467 out of 1648 reviews
Rating 6 - Okay. 232 out of 1648 reviews
Rating 4 - Poor. 114 out of 1648 reviews
Rating 2 - Terrible. 105 out of 1648 reviews

Reviews

8/10 Good

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for Royal Albert Hall
Stayed 1 night in Jun 2025

8/10 Good

Beverley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel near tube
Stayed 2 nights in Jun 2025

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
Love it here
Stayed 2 nights in Jun 2025

10/10 Excellent

Mohammad

Stayed 1 night in Jun 2025

10/10 Excellent

Abdullahi

Stayed 1 night in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Aircon doesn’t work in this hotel - in two rooms at least
Stayed 3 nights in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Moataz

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Extremely small room, air conditioning makes loud noise, minimal sound proof bin truck woke us up at 6am even when we were on the 5th floor and windows closed.
Stayed 2 nights in Jun 2025

6/10 Okay

Cynthia

Liked: Cleanliness, amenities
Location. Clean. Forecast heatwave, a/c in initial room not working Despite IHG, 4 nite stay, 3rd stay in year, transfer room run down, in housekeeping wing. At least quiet since few guest rooms there. Phone not working, informed desk at 9:30 am. Return 5pm, not repaired. BUT wonderful maintenance gentleman to room w/in 5 minutes. Replaced. 5 am fire alarms on 23rd. Initially sent back up stairs to rooms. 'False alarms." Kept screaching. Then full alarms....exited to street area. Standing in sleep clothing 50 minutes. Told nothing. One fire truck, 5-6 firefighters in lobby. Not even offer of free Starbucks at 6am re-entry. NO WORDS OF APOLOGY! NO COMPENSATION. That time of am typical to prep for early am flights.
Stayed 4 nights in Jun 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Room comfort

Incompetence Inn

The hotel management decided to check us out even though we requested PAID pre check in a late check out at 4. Now we are out on the street with suitcases and we dont need to be at the airport before 6 PM!!! The check in agent confirmed that we are getting the late check out but suddenly they said we have no records of that. Not worth spending your money here, plenty of better clean and lively places.
Stayed 5 nights in Jun 2025

4/10 Poor

Sarah

Travelled with family
Disliked: Property conditions & facilities
The rooms were smaller than even a Norma. European hotel room. Our room was very old and needed to be updated, broken tile in the bathroom and peeling paint.
Stayed 6 nights in Jun 2025

4/10 Poor

Ryan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you’re used to sleeping in a shoebox, showering in a bucket, having the fan blow at a rate that would be near the rate of an infant and paying top price - this is the place for you! You would be way further ahead staying only a little ways away from here to have a much better experience.
Stayed 1 night in Jun 2025

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Swimming pool & jacuzzi was a bonus… Fire evacuation @ 455am was not… Chaotic at best…poorly executed & had it been a real fire I would dread to think of the consequences
Stayed 1 night in Jun 2025

2/10 Terrible

Rhea

Travelled with family
Liked: Room comfort
Stayed 1 night in Jun 2025

8/10 Good

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay and especially the location. Would like to have a ramp at front entry for suitcases as well as from rear elevator to front desk. Did not know about the side ramp until our departure from hotel. It was behind the front desk hidden by a door. Would also like grab bars in shower.
Stayed 1 night in Jun 2025

6/10 Okay

Richard W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great location
Stayed 1 night in Jun 2025

8/10 Good

Nancy

Stayed 3 nights in Jun 2025

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness, staff & service
The rooms were very small, especially the bathrooms. Our bathroom was very narrow and bathtub was very high to step up into. We are 62 and 65. It was very unsafe. Our daughters had two twins and there was no room to walk. Their air conditioner went out and could not be fixed. They brought a fan up for them to use. There were 90 degree days. Our last night they offered 50% off one night on the room or they could move them to a different room. We were leaving in the morning so we took the 50%. The girls didn’t want to pack twice before we departed. Anyone staying here, upgrade your room to a larger room.
Stayed 3 nights in Jun 2025

10/10 Excellent

STEPHEN

Stayed 1 night in Jun 2025

10/10 Excellent

Tania

Liked: Cleanliness, property conditions & facilities
Very clean, pleasant staff and plenty of communal spaces to sit quietly away from lots of people.
Stayed 1 night in Jun 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location. Nice area. Hotel very welcoming and rooms very comfortable.
Stayed 3 nights in Jun 2025

8/10 Good

gajan

Business traveller
Liked: Staff & service
Stayed 1 night in Jun 2025

2/10 Terrible

Maha, Edinburgh

Business traveller
Disliked: Amenities
My experience at Holiday Inn Kensington was marked by a deep sense of being ignored and disrespected—not due to a misunderstanding, but because of how the situation was handled from start to finish. While I was in line and already speaking to the receptionist, another guest cut in front of me and addressed her directly. Shockingly, she proceeded to assist him without acknowledging me—as if I were invisible. Even if the other guest disregarded the queue, it was the receptionist’s responsibility to intervene. She should have asked him to wait and allowed me to finish, rather than rewarding his behavior by serving him immediately. This made the experience not just disappointing, but deeply hurtful. After filing a formal complaint with Holiday Inn Guest Services, I received an apology from the hotel manager, who dismissed the incident as “a genuine human error.” While I appreciated the response, it failed to address the seriousness of what happened or the emotional toll it took on me. I strongly urge hotel management to provide proper staff training—not just in procedures, but in fundamental respect, fairness, and treating all guests equally, regardless of background, religion, or appearance. I share this review hoping no one else has to endure what I did.
Stayed 2 nights in May 2025

6/10 Okay

Iqra

Liked: Cleanliness
We stayed at the holiday inn for one night , and over all it was an average stay , for the price paid we excepted more . The room was ever so small and lucky we didn’t have many suitcases otherwise the room was very tight . The hotel service in general was good the staff were helpful at a standard . We got to the hotel for 8 in the morning as we was there for an event an unfortunately we could not check in until 1500 which was awful waiting around and tired , we did ask if we can pay extra to check in early but answer was no . We checked in at 1500 and checked out at 1200 , that’s less that 24hr . There was pool and leisure facilities which we did not get to use but it’s convenient that they are included in the booking price . Breakfast was very average and very basic there isn’t much options so if you’re not fussed about lining your stomach with a standard breakfast then it’s suitable for you however if you’re vegetarian or of a Halal diet there isn’t much options . Again it was included in the price however I wouldn’t pay additional charges . When booking the hotel came up with parking available which is correct however with an additional charge ! Which isn’t made clear when booking online so be mindful when you book . Location overall is convenient and metro , isn’t far at all , there are bike docks to hire bikes which was convenient when getting around . Standard toiletries available and you can request for more via reception
Stayed 1 night in Jun 2025

6/10 Okay

Dean, Solihull

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very large but let’s brand down . It’s a holiday inn so can’t expect too much but this is old and in places dirty. Spa area is cheap and chipped in places and not too clean. The room we stayed in was awful - bathroom tiny and falling apart . Bedroom weird shape and dirty. Told the hotel. They did nothing . Also if book through third party won’t let you add points to IHG account - I’d book through IGG but it’s so much more expensive so they don’t encourage you to do that . When I asked reception lady who was rude why not match the price to encourage people to book with then she shrugged her soldiers and said why don’t I e mail!!
Stayed 1 night in Jun 2025