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Crowne Plaza London - Kingston by IHG

4.0 star property

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Photo gallery for Crowne Plaza London - Kingston by IHG

Exterior
Premium Room, 1 King Bed, River View | Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Point of interest
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Portsmouth Road, Kingston Tower, Surbiton, England, KT6 5QQ
  • Place, Thames River
    ‪1 min walk‬
  • Place, Thames Path
    ‪6 min walk‬
  • Place, Bushy Park
    ‪7 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪34 min drive‬

Room options

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Balcony

  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Suite, 2 Bedrooms

  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed, Accessible

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(15 reviews)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, River View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premium Room, 1 King Bed, River View

8.0 out of 10
Very good
(2 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, River View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premium Room, 2 Single Beds, River View

  • River view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premium Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 Double Bed, River View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Premium Room, 1 Double Bed, River View

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Single Beds

  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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includes taxes & fees
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About this property

Crowne Plaza London - Kingston by IHG

Along with a restaurant, this hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a 24-hour business centre and self parking.
Crowne Plaza London - Kingston by IHG offers 121 accommodations with a safe and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Surbiton hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Crowne Plaza London - Kingston by IHG, you'll be close to Hampton Court Palace. Free WiFi in public areas, a restaurant and a 24-hour gym are available.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Just a 1-minute drive from Thames River and a few minutes from Hampton Court Palace
  • Pets welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4004 square feet (372 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza London - Kingston by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Surbiton hotel.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 9:30 AM.
Three Sixty – On-site restaurant. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (GBP 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 9:30 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Three Sixty

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 4,004 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 18 per person
  • Covered self-parking fee: GBP 10 per day
  • Pet fee: GBP 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Kingston South
Holiday Inn Kingston South London
Holiday Inn London Kingston
Holiday Inn London Kingston South Hotel
Holiday Inn London Kingston South Hotel Surbiton
Holiday Inn London Kingston South Surbiton
Holiday Inn South Kingston London
Kingston South Holiday Inn
Kingston South London
London Kingston South
Holiday Inn London-Kingston South Hotel Surbiton
Holiday Inn London-Kingston South Surbiton, Surrey
Crowne Plaza London Kingston
Holiday Inn London Kingston South
Crowne Plaza London Kingston an IHG Hotel
Crowne Plaza London - Kingston by IHG Hotel
Crowne Plaza London - Kingston by IHG Surbiton
Crowne Plaza London - Kingston by IHG Hotel Surbiton

Crowne Plaza London - Kingston by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 237 out of 554 reviews
Rating 8 - Good. 208 out of 554 reviews
Rating 6 - Okay. 71 out of 554 reviews
Rating 4 - Poor. 21 out of 554 reviews
Rating 2 - Terrible. 17 out of 554 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

russell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good power shower, modern room with usual crowne plaza standards. Staff really helpful
Stayed 2 nights in Dec 2025

10/10 Excellent

Neha

Liked: Cleanliness, staff & service, amenities
Staff
Stayed 3 nights in Nov 2025

8/10 Good

Sean

Stayed 2 nights in Dec 2025

6/10 Okay

Maureen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was good but very hot, air conditioning wasn’t working. The restaurant was Indian and unfortunately neither my daughter or myself can have any spices. Unfortunately they didn’t have any food that didn’t have spices or other options on the room service menu
Stayed 1 night in Dec 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, friendly staff. Amazing bed, so comfortable. Incredible shower.
Stayed 1 night in Dec 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely refurbished and spotlessly clean hotel & room. Good value standard rooms with quality beds, bathroom & temperature control. Excellent quality & value breakfast. All the staff were very professional & friendly. Definitely recommend.
Stayed 1 night in Dec 2025

10/10 Excellent

Korey

Stayed 2 nights in Nov 2025

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, amenities
Tried to charge us for the room when we had prepaid. Did not tell us where the lift was. Did not tell us where the restaurant was or the opening times. Will be writing a separate email regarding the room. At checkout was not asked if everything was ok with the room or if we had enjoyed our stay. Total lack of customer service from reception staff at check in and check out.
Stayed 1 night in Nov 2025

10/10 Excellent

Mrs Joanne McLaughlin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Modern and well equipped rooms. Helpful staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Fiona

Liked: Cleanliness, property conditions & facilities
Room was clean and the staff very helpful.
Stayed 2 nights in Nov 2025

10/10 Excellent

Guy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super helpful staff. Highly recommended.
Stayed 5 nights in Nov 2025

10/10 Excellent

Seema

Stayed 3 nights in Nov 2025

2/10 Terrible

Asha

Disliked: Cleanliness, amenities, property conditions & facilities
There is construction going on the first room I got was covered in dust. Even the hairdryer and kettle was covered with dust. Windows blacked out and could not open. I could not breathe. There was a cloud of dust. Second room they changed us to on next day was tiny. There was no space to put a 26” suitcase
Stayed 4 nights in Nov 2025

10/10 Excellent

Philippa

Liked: Property conditions & facilities
Nice room comfy bed. Ask and we’re given a nice quiet room. Parking was extra (didn’t appreciate had to pay £10 extra for this until the week before) EV charging locally. Nice breakfast
Stayed 1 night in Nov 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff excellent, couldn't do enough to help. Room clean and well presented with all needed for a very comfortable seamless and excellent stay. Breakfast was great, good selection, service. Parking available on site and very reasonable. Great stay would definitely stay in and IHG hotel again, Thank you
Stayed 1 night in Nov 2025

10/10 Excellent

Vikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great club room, with nice balcony views over the Thames
Stayed 1 night in Nov 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Shout out to the staff. Very friendly and helpful.
Stayed 1 night in Nov 2025

10/10 Excellent

Keith

Stayed 1 night in Nov 2025

10/10 Excellent

Kylie

Stayed 1 night in Oct 2025

10/10 Excellent

Martin

Travelled with family
Liked: Amenities
Really enjoyed our stay
Stayed 3 nights in Oct 2025

6/10 Okay

R P

Hotel is a little run down. The one of the lifts has been out of order for a least two months. The door to our room did not close automatically and so the maid manged to leave it open all day while we out. Lights were broken and the plug in the basin did not work.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Raj

Travelled with family
Liked: Room comfort
Worst crowne plaza I have stayed in . Room was basic , food microwaved Shower had no screen or ever did so water goes on floor. Car park cameras smashed Poor service at bar then charge for it .
Stayed 1 night in Sep 2025

10/10 Excellent

OPUADA PROMISE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was exciting
Stayed 1 night in Oct 2025

4/10 Poor

Peter, Mansfield

Business traveller
Disliked: Cleanliness, staff & service, amenities
Restaurant only had Asian menu and although I ate on my first night, I was charged more than the menu price after I checked my bill. I stayed 3 nights and after working 13 hrs each day, the cleaners were still attempting to clean my room at 6pm when I arrived back, other than an exchange of towels on last night, the room had not been cleaned for my whole duration. Two nights on trot my room key pass didn’t work. Car park is so far away in an unlikely and unsafe area I would not stay here again.
Stayed 3 nights in Oct 2025