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Hyatt Place London City East

4.0 star property
VIP Access

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Photo gallery for Hyatt Place London City East

Rooftop terrace
Restaurant
Premium Room, 1 King Bed, Terrace | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Cocktail bar
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
Black Lion House, 45 Whitechapel Road, London, England, E11DU
  • Place, Tower of London
    ‪13 min walk‬
  • Place, Tower Bridge
    ‪19 min walk‬
  • Place, The Shard
    ‪5 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪44 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Bathroom | Shower, hair dryer, towels

Room, 1 King Bed

9.2 out of 10
Wonderful
(56 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed with Sofa bed

9.8 out of 10
Exceptional
(17 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room, 1 King Bed, Balcony

9.4 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Terrace

Premium Room, 1 King Bed, Terrace | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room, 1 King Bed, Terrace

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(22 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Single Beds

9.0 out of 10
Wonderful
(8 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 2 Single Beds

8.0 out of 10
Very good
(5 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for 1 King Bed Balcony with Sofa

1 bedroom, hypo-allergenic bedding, in-room safe, desk

1 King Bed Balcony with Sofa

  • 24 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(6 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, City View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 2 Single Beds, City View

8.8 out of 10
Excellent
(3 reviews)
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

King Room

  • Sleeps 2

King Room With Sofa Bed

  • Sleeps 2

View all photos for Premium King Room With Balcony

Living area | 55-cm Smart TV with digital channels, TV

Premium King Room With Balcony

  • Sleeps 2

View all photos for Premium King Room With Terrace

Property grounds

Premium King Room With Terrace

  • Sleeps 2

Room With 2 Single Beds

  • Sleeps 2

Deluxe Room With 2 Single Beds

  • Sleeps 2

Premium King Bed With Sofa&Balcony

  • Sleeps 2

Deluxe King Room With City View

  • Sleeps 2

2 Twin Beds With City View Deluxe

  • Sleeps 2

Deluxe King Room

  • Sleeps 2

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About this property

Hyatt Place London City East

Eco-certified hotel with 24-hour fitness centre and rooftop terrace
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace and a 24-hour business centre are on-site.
Hyatt Place London City East offers 280 air-conditioned accommodations with a safe and a hairdryer. 55-cm Smart televisions come with digital channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Hyatt Place London City East's great location gets high marks from our customers. During your stay, you're just a quick walk from Brick Lane. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Brick Lane and 8 minutes on foot from Old Spitalfields Market
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, a meeting room, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, a rooftop terrace, and multilingual staff are also featured at the eco-certified Hyatt Place London City East.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Sotto Cucina & Bar – On-site restaurant.
PocketSquare Skyline Bar – On-site cocktail bar. Open selected days.
The Market – On-site coffee shop. Open 24 hours. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • PocketSquare Skyline Bar
  • Sotto Cucina & Bar
  • The Market

Things to do

  • 24-hour gym

Family friendly

  • Children's games
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • Area rugs in room
  • No lift
  • Tile flooring in room

More

  • 9 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-cm smart TV with digital channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per day
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12 per person
  • Pet fee: GBP 25 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hyatt Place London City London
Hyatt Place London City East Hotel
Hyatt Place London City East London
Hyatt Place London City East Hotel London

Reviews

Hyatt Place London City East Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 592 out of 1000 reviews
Rating 8 - Good. 289 out of 1000 reviews
Rating 6 - Okay. 84 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 18 out of 1000 reviews

Reviews

10/10 Excellent

Tevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Carey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I definitely recommend this place.
Stayed 1 night in Jun 2025

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities, room comfort

Extra charges for no extra service!

Disappointed by the "discretionary surcharge" added to the stay afterwards. Especially considering we spoke to 0 staff for the whole stay and used the digital check-in and check-out services. What discretionary service are we exactly paying for!? Disgraceful. Room was clean and maintained but the toilet was horrible. Too high up and bizarre.
Stayed 3 nights in Jun 2025

10/10 Excellent

Lucy

Stayed 1 night in Jun 2025

8/10 Good

Gina

Stayed 2 nights in Jun 2025

10/10 Excellent

Jeremy

Stayed 1 night in Jun 2025

10/10 Excellent

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Clean hotel good location
Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great h

This was a great hotel. Staff was warm, friendly and very accommodating. This was booked very last minute because the Airbnb I booked had major plumbing issues. I needed 2 beds and they could accommodate. The hotel also has air conditioning which was a bonus.
Stayed 2 nights in Jun 2025

10/10 Excellent

GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located close to Whitehall Station (10 min walk), the hotel offers a diverse area full of international cuisine restaurants. Just a few blocks off of Tower Bridge, the accessibility to London attractions is great.
Stayed 3 nights in Jun 2025

10/10 Excellent

Suraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was amazing nice city view
Stayed 1 night in Jun 2025

6/10 Okay

Henni

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great, the terrace in our room was cool. I wouldn't say it is a 4 star hotel, it felt very basic. There is a tesco just next door which is useful and a tube station which takes you to embankment. It was fine.
Stayed 1 night in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Barry

Stayed 1 night in Jun 2025

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was clean and comfortable. It had an iron and a refrigerator as well as tea and coffee facilities. The showers are good and easy to use. Breakfast buffet was good quality. The staff were friendly and helpful. Overall it was a good experience at the price.
Stayed 1 night in Jun 2025

8/10 Good

Piers

Stayed 1 night in Jun 2025

10/10 Excellent

Koffi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Megan

Stayed 3 nights in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Dimitris

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Manager came out of his cave to give me a load of rubbish about the law and why I was unable to check my guests in. Unfortunately he was talking total trash, he knew this was true but he didn't want me to check in my guests. I made the booking, paid for the booking and knew everything associated with the booking. I wasn't even asked to show proof of booking, or payment! Instead I was spoken to as if I was a common criminal someone trying to score myself a free night in a hotel - I'm sorry but I wear clean clothes and speak properly, I'm not some scab who just rolled in off the street and I was not happy with this inclination. Message for Big Man Mr Manager: "Next time mate, learn the law before you start spouting what is and what isn't. Step out with a smile on your face and not like you have just trodden on lego. Treat guests with courtesy and respect and don't come out your cave looking for a fight - because you just embarrassed yourself in front of your receptionist (who was actually really nice)." Other than that the hotel was fine. My guests had no complaints. Unfortunately I made the booking and I also leave the reviews! Funny how that works!
Stayed 2 nights in May 2025

8/10 Good

Sarah, Hove

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was a great hotel for what we needed!
Stayed 2 nights in May 2025

8/10 Good

Nadiya

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Tom

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable hotel in a popular area. Only inconvenience was in my room, to close the curtains I had to climb a ladder to a little corner area. Very weird.
Stayed 1 night in May 2025