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Klaro Apartments London Excel

4.0 star property

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Apartment, 2 Bedrooms | Living area | Flat-screen TV
Exterior
Apartment, 1 Bedroom | Desk, iron/ironing board
Apartment, 2 Bedrooms | Private kitchen | Full-sized fridge, microwave, oven, stovetop
Balcony

Reviews

6.0 out of 10

Popular amenities

  • Gym
  • Washer
  • Outdoor space
  • Kitchen

Explore the area

Map
Tidal Basin Road, Hoola, London, England, E16 1UP
  • IFS Cloud Royal Docks Station
    ‪4 min walk‬
  • ExCeL Exhibition Centre
    ‪10 min walk‬
  • O2 Arena
    ‪3 min drive‬
  • London (LCY-London City)
    ‪6 min drive‬

Room options

View all photos for Deluxe Studio

Desk, iron/ironing board

Deluxe Studio

  • 18 sq m
  • Studio
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Desk, iron/ironing board

Apartment, 2 Bedrooms

  • 65 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 2 Single Beds and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Desk, iron/ironing board

Apartment, 1 Bedroom

  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Double Bed and 1 Double Sofa Bed

Similar properties

Exterior

The International Hotel

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
3.2 out of 5, (1951)
The price is CHF 215
for 1 room
includes taxes & fees
1 Jul - 2 Jul
The International Hotel

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Klaro Apartments London Excel

Apartment with a 24-hour health club, a short walk to ExCeL Exhibition Centre
This smoke-free apartment building features a 24-hour health club, laundry facilities and a garden. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a flat-screen TV comes with satellite channels, and guests can also appreciate conveniences, such as a washing machine and a coffee/tea maker. Limited housekeeping is available.
Klaro Apartments London Excel offers 13 accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Flat-screen televisions come with satellite channels. Housekeeping is offered on a limited basis and an iron/ironing board can be requested.

Recreational amenities at the apartment include a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Klaro Apartments London Excel, you're just a quick walk from ExCeL Exhibition Centre. You'll find features such as a 24-hour gym and laundry facilities. Built in 2016, this upmarket apartment building has 13 apartments. Each apartment includes amenities such as a kitchen and a balcony.
  • Each apartment offers a kitchen, a washing machine and a balcony
  • Amenities include laundry facilities and a terrace
  • On-site recreation includes a 24-hour gym and a playground
  • 10 minutes by foot from ExCeL Exhibition Centre and a 2-minute drive from Thames River
Klaro Apartments London Excel offers its guests a 24-hour health club, a terrace, and a garden. The front desk is open around the clock.

This 4-star London apartment is smoke free.

Languages

Chinese (Mandarin), English, German, Portuguese, Spanish

Property amenities

Parking and transport

  • No on-site parking available

Family friendly

  • Children stay free (see details)
  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Living room

Entertainment

  • Flat-screen TV with satellite channels

Outdoor areas

  • Balcony
  • Garden
  • Terrace

Laundry

  • Laundry facilities
  • Washing machine

Work spaces

  • Desk

Pets

  • No pets allowed

Suitability/Accessibility

  • Smoke-free property

Services and conveniences

  • Housekeeping (limited availability)
  • Iron/ironing board on request

Things to do

  • 24-hour health club

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 13 units
  • Built in 2016
  • Garden

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 PM
Minimum check-in age - 22

Check-out

Check-out before 10 AM

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: GBP 48 per accommodation, per stay.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Klaro Apartments London Excel Apartment
Klaro Apartments Excel Apartment
Klaro Apartments Excel
Klaro Apartments London Excel London
Klaro Apartments London Excel Apartment
Klaro Apartments London Excel Apartment London

Klaro Apartments London Excel Reviews

Reviews

6.0
Rating 10 - Excellent. 2 out of 9 reviews
Rating 8 - Good. 2 out of 9 reviews
Rating 6 - Okay. 2 out of 9 reviews
Rating 4 - Poor. 0 out of 9 reviews
Rating 2 - Terrible. 3 out of 9 reviews

6.6/10

Cleanliness

5.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Manu, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

PATHETIC SERVICE AND STAFF...STAY AWAY

I am a gold member with Expedia and use their service a lot recently, but this has been a terrible experience and I hate how these people get away with this and keep doing business. We book this apartment with them months in advance so no real short notices. Yet, we have been trying to communicate both thru the Expedia messaging and direct and somehow got a reply once by a crystal that we will get check in details a week before and our check in request has been noted. We were in Edinburgh in the last week a family and hence we booked this accommodation. we had 2 KIDs with us a well. I kept ringing their provided number even to extent that we boarded the train from edinburgh to london with no response. finally, with expedia , I got given the managers number ANDREA. she finally made contact and said you must have whats app and started conversing there. I still have all the messages and I am going to look for ombudsman in london for hotels to supply messages and their service still. After a while on same day when with family on train and landing in london in night 11pm, she withdrew and stated we cannot accommodate you anymore. When asked she said the only thing she can do is divide our family in two and give us a small room which were 31 minutes apart by train..landing AT 11 PM in night. Can you imagine? sending kids seperately to 2 unknown locations and else you can book somewhere else. I will highly recommend to stay away. Expedia will know as they tried to ring themselves
Stayed 3 nights in Jul 2017

6/10 Okay

Sara

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Good Location for O2

The room and location itself were perfect for what I needed as we were going to the O2 and I wanted a place with two rooms. We had a 1 bed apartment with sofa bed in the living room. It is located two minutes away from the cable car which goes straight over to the O2. Canning Town tube is about 10 minutes walk away and Royal Victoria DLR. The concerns I have all relate to payment and check-in. I booked a Pay at Check in rate to give me freedom to change my mind if required as I was booking 4 months before we were staying. A month before my check-in date I was contact by Klaro to advise that I had to make a bank transfer for the full amount to secure my booking,rate and to get check in instructions. This takes away the flexibility of paying at check in and made me a little uncomfortable as I'm used to paying at hotels. I eventually paid a week before check in but then even after multiple chases to Klaro i didn't receive my check details until the night before going. On the day of check in you have to meet one of the representives at the property as it is a residential block. I phoned her 30 mins before my arrival as instructed and everything was fine, when i got there and phoned again I was told she had an urgent meeting so couldn't meet me and to just go up to the apartment. I booked through hotels.com as I wanted the confidence of being in a hotel rather than meeting someone in the street with a key to an apartment.
Stayed 1 night in Jun 2017

6/10 Okay

Kirsty

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Apartment was lovely.

Only downside was there were no blinds or curtains on any in the windows so you were woken extremely early in the morning.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs TLC.

Great location and a modern apartment building ideal for accessing the Excel. However, the check in was delayed by the Klaro representative arriving late. There were no curtains or blinds in the lounge or bedrooms so you have no privacy and the rooms are light from 5.30am. The headboard in one of the bedrooms was hanging off the wall and the carpet had significant large old stains. For the price, location and quality of the apartment we were very disappointed. If these items were addressed it would be an ideal stay.

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort

Hoopla

Top location near Excel and over the river from the O2 via cable car before 21:30. Residential tower not a hotel with slightly disconnected check in using mobiles and unmentioned deposit > the nightly rate which took two weeks to return - but they are just starting and are having banking difficulties. If you're going to anything nearby it's pretty good. Car parking is a b*tch and probably not suitable for kids - no curtains in the apartment, so overall 4*

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great potential but one to AVOID

This has the potential to be a great apartment, but is definitely one to be avoided if you value your comfort and sanity! We were met with a flthy interior, very suspicious stains on the floor/wall, and suspicious smells etc. We recieved very bad service from the agents, and were pretty much told to sort out any issues or queries on our own. It's taken over 2 weeks of fighting to get the security deposit back....probably the worst night's stay I've ever had! AVOID!!!

10/10 Excellent

Gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All you could ask for

Impressive view from the awesome balcony. Great interior, fully equipped kitchen, great bathrooms, cosy badrooms with great view. Everything you could ask for and just minutes to walk to Excel exhibition centre and London City airport. Excellent service!

8/10 Good

Verified traveller

Liked: Room comfort

New hotel

Nice view