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Malmaison London

4.0 star property

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Photo gallery for Malmaison London

Meeting facility
Front of property
Reception
Club Deluxe Room | In-room safe, desk, blackout curtains, iron/ironing board
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Gym
  • Pet-friendly

Explore the area

View in a map
18-21 Charterhouse Square, London, England, EC1M 6AH
  • Place, St. Paul's Cathedral
    ‪9 min walk‬
  • Place, London Bridge
    ‪3 min drive‬
  • Place, The British Museum
    ‪5 min drive‬
  • Airport, London (LCY-London City)
    ‪21 min drive‬

Room options

View all photos for Cosy Room

Cosy Room | In-room safe, desk, blackout curtains, iron/ironing board

Cosy Room

9.6 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room

9.4 out of 10
Exceptional
(33 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Room

Club Room | Property amenity

Club Room

8.8 out of 10
Excellent
(15 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | In-room safe, desk, blackout curtains, iron/ironing board

Signature Suite

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe Room

Club Deluxe Room | In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room

9.6 out of 10
Exceptional
(9 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Malmaison London

Eco-certified hotel with 24-hour fitness centre and 24-hour front desk
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, conference space and concierge services are on-site.
Malmaison London offers 97 accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Malmaison London's great location gets high marks from our customers. During your stay, you're just a quick walk from Barbican Arts Centre. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at Chez Mal Brasserie, a brasserie that serves British cuisine
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the overall condition of the property and the breakfast
  • Within a 15-minute walk of St. Paul's Cathedral and The Strand
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 721 square feet (67 square metres) and includes conference space. A 24-hour fitness centre, tour/ticket assistance, and concierge services are also featured at the eco-certified Malmaison London.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Chez Mal Brasserie – This brasserie specialises in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Mal Lounge – On-site cocktail bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 30 per night)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie
  • Mal Lounge

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 721 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property’s bar hours are currently limited to Sunday-Thursday 5-10:30 PM and Friday-Saturday 3-11:30 PM.

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 27 for adults and from GBP 13 for children
  • Nearby parking fee: GBP 30 per night (1640 ft away)
  • Pet fee: GBP 25 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison London Hotel
Malmaison Hotel London
Malmaison London
London Malmaison Hotel
Malmaison London England
Malmaison London Hotel London
Malmaison Hotel
Malmaison London England
Malmaison Hotel London
London Malmaison Hotel
Malmaison London Hotel
Malmaison London London
Malmaison London Hotel London

Malmaison London Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 555 out of 1010 reviews
Rating 8 - Good. 293 out of 1010 reviews
Rating 6 - Okay. 103 out of 1010 reviews
Rating 4 - Poor. 34 out of 1010 reviews
Rating 2 - Terrible. 25 out of 1010 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Stayed 2 nights in May 2025

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, not so great shower

The hotel is situated between Barbican and Farringdon stations, which made it a great location. It is also next to the Charterhouse which has a great museum and courtyard. The hotel room itself was spacious and clean and most importantly quiet. My only issue was the shower - the water didn’t get very hot and I was shivering during most of my showers because there was no shower door that could be closed, leaving me exposed and cold. The shower head was a rainfall one, so I felt like I was drowning most shower. Other than that, the stay was great.
Stayed 5 nights in Jun 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Mark, Kidderminster

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in great location for that part of town.
Stayed 2 nights in Jun 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very enjoyable stay in a modern ,professionaly run hotel.
Stayed 1 night in May 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jun 2025

8/10 Good

Refael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was nice location Food was great at the morning Buffett Clean and nice stuff
Stayed 2 nights in May 2025

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grear location

A quiet and historic corner of London. Staff were extremely friendly and rooms well appointed. They were too dark for me however. We needed late food post theatre which they did supply quickly but it is a very limited menu. We would stay again.
Stayed 1 night in Jun 2025

8/10 Good

Jens

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good Hotel and walkable from Tube station. Good Service and breakfast. Price is with almost 600€ for two nights in my opinion a bit too high.
Stayed 2 nights in May 2025

8/10 Good

jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid £30 for an upgrade as it was my husbands birthday had a lovely room with a balloon & Prosecco voucher when we arrived . Used the voucher in the bar at 2.40pm & we were the only people in .
Stayed 1 night in Jun 2025

10/10 Excellent

Mrs Claire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely 3 night stay at this hotel. It had everything we needed, and was a short walk from 2 underground stations (Barbican & Faringdon). A big thank you to Victor on Reception for such a friendly welcome when we checked in, and helping us during our stay.
Stayed 3 nights in May 2025

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room booked at the very last second (missed train!). Room was pleasant but the bathroom was disappointing: the sink didn’t have any running cold water.
Stayed 1 night in May 2025

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are great. Staff are lovely. Breakfast was a expensive for what it was.
Stayed 2 nights in May 2025

8/10 Good

Genevieve, Lafayette

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property & room were actually pretty nice. The metro station is 1/2 block w lots of vagrants wandering around. While walking to the nearest store (1/2 mile & closed) we witnessed a driver & pedestrian (& husband) get into a screaming match that escalated into men bumping chests screaming obscenities while the woman had to be subdued while kicking & screaming obscenities. Just that creepy vibe you get when you think bullets are about to start flying! It was also over an hour from the airport. No decent restaurants nearby & it didn’t feel particularly safe walking anyway. Only convenient for business people wanting to work 24/7. Victor was very nice, restaurant staff were very nice & blonde German girl who checked us in was very combative & abrasive. We didn’t consider this a particularly good or safe neighborhood outside the hotel & will definitely never stay there again.
Stayed 2 nights in May 2025

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and excellent service throughout as ever.
Stayed 1 night in May 2025

8/10 Good

camilla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Nicholas

Stayed 1 night in May 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay,with friendly,professional staff.
Stayed 2 nights in May 2025

10/10 Excellent

Georgia

Stayed 2 nights in Dec 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Normally when I go to London I stay in basic chain hotels, but a specia
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Very nice staff, lovely room
Stayed 1 night in Apr 2025