Un service de conciergerie, un service d'assistance pour les visites touristiques ou l'achat de billets et un jardin se trouvent Ă votre disposition dans cet hĂŽtel non-fumeurs.
Parmi les services offerts, vous trouverez un service de conciergerie, un service d'assistance pour les visites touristiques ou l'achat de billets et une consigne Ă bagages
Ă moins de 15 minutes Ă pied de Hyde Park et Kensington Gardens
pas de menage pendant 5 jours - pas de placards - pas de cintres - rien pour poser la valise - pas de verre dans la salle de bains- pas de tapis - vitres hyper sales - jamais personne a la reception - en tout 15 m2 y compris la salle de bain- ne plus utiliser EXPEDIA qui peut cautionner des etablissements pareils
The only positive quality that I could think of about the hotel is the location. It's 3 minutes walk to the tube station and Whiteleys shopping mall. Rooms are small, old and badly maintained.
The staff were tremendous. They are trying to make the hotel better. Don't expect a huge room. The rooms are small, hot, and have seen better days. Expedia charged us an exorbitant amount for the room and keep a huge portion.
We didn't get the room we paid for, the room was completely inadequate for 4 people. Thick with dust, minimal daylight. No housekeeping. Dodgy lock on the room. Luggage storage not secure. Terrace not cleaned. Staff completely disinterested in issues. The owner and staff do not care about customers and are clearly not suited to hospitality and will impact on Hotels.com reputation.
Didn't get to stay at the hotel. They lost the booking. Staff were unhelpful and rude. Left me stranded in London with no room with a child with additional needs.
The photos on Hotels.com are not a true representation of the hotel. It's not rumn by the ladies pictured and there was no sign of a breakfast. Dis-organised and run down it basically served a purpose but I wouldn't stay there agian.
Unfortunately the room was filthy and the bathroom hadnât been cleaned. After mentioning it to reception they asked if they could keep the room key so they could clean the bathroom. We mentioned that we would return late and if the reception would be open for us to get the key back. The answer was that this wouldnât be a problem. When we returned we realized why it wasnât a problem. The key was on top of the reception for anybody to take.
The location is good, just a short walk to Bayswater Underground and restaurants in the neighborhood. The personnel was very friendly and helpful.