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Novotel London Canary Wharf Hotel

4.0 star property

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Photo gallery for Novotel London Canary Wharf Hotel

Front of property
Creator video - submitted by anuroop-sahu
Yoga
Restaurant
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
40 Marsh Wall, London, England, E14 9TP
  • Place, One Canada Square
    ‪6 min walk‬
  • Place, Thames River
    ‪9 min walk‬
  • Place, Museum of London Docklands
    ‪11 min walk‬
  • Airport, London (LCY-London City)
    ‪13 min drive‬

Room options

View all photos for Executive Room, 1 Double Bed (Premium)

Executive Room, 1 Double Bed (Premium) | In-room safe, laptop workspace, iron/ironing board, free WiFi

Executive Room, 1 Double Bed (Premium)

8.4 out of 10
Very good
(7 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed | In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Double Room, 1 Double Bed

8.6 out of 10
Excellent
(59 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, 2 Single Beds

8.4 out of 10
Very good
(5 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • 21 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | In-room safe, laptop workspace, iron/ironing board, free WiFi

Executive Suite, 1 King Bed

  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | In-room safe, laptop workspace, iron/ironing board, free WiFi

Studio, 1 King Bed

8.0 out of 10
Very good
(5 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Double Bed, City View

Superior Double Room, 1 Double Bed, City View | In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Double Room, 1 Double Bed, City View

8.6 out of 10
Excellent
(10 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Single Beds, City View

In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Twin Room, 2 Single Beds, City View

8.8 out of 10
Excellent
(3 reviews)
  • 21 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, Accessible

Superior Room, 2 Single Beds, Accessible | In-room safe, laptop workspace, iron/ironing board, free WiFi

Superior Room, 2 Single Beds, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Novotel London Canary Wharf Hotel

Hotel with a sauna, near Thames River
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site. Housekeeping is available on request.
Novotel London Canary Wharf Hotel offers 313 air-conditioned accommodations with a safe and coffee/tea makers. 55-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Novotel London Canary Wharf Hotel's great location gets high marks from our customers. During your stay, you'll be within walking distance of Thames River. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served weekends for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the clean guestrooms and the breakfast
  • Just a 1-minute drive from Thames River and 7 minutes from Tower Bridge
  • Pets welcome for a fee (restrictions apply)
Novotel London Canary Wharf Hotel offers its guests an indoor pool, a sauna, and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A rooftop terrace, multilingual staff, and a garden are also featured at Novotel London Canary Wharf Hotel.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekends from 7:00 AM and 11:00 AM.
Canary Coffee – On-site coffee shop.
BOKAN 37 – This fine-dining restaurant specialises in international cuisine and serves breakfast, brunch and dinner. Open daily.
BOKAN 38 – This cocktail bar only serves light fare. Open daily.
BOKAN 39 – On-site rooftop bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Weekend full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BOKAN 37
  • BOKAN 38
  • BOKAN 39
  • Canary Coffee

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace
  • Vegetable garden

Accessibility

  • Hardwood flooring in room
  • High-pile carpet in room
  • Lift

More

  • 100% renewable energy
  • 39 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 25 per person
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel London Canary Wharf Hotel
Novotel London Canary Wharf
Novotel London Canary Wharf (opening November 2016)
Novotel London Canary Wharf England
Novotel London Canary Wharf (Opening soon)
Novotel London Canary Wharf
Novotel London Canary Wharf Hotel Hotel
Novotel London Canary Wharf Hotel London
Novotel London Canary Wharf Hotel Hotel London

Novotel London Canary Wharf Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 608 out of 1008 reviews
Rating 8 - Good. 247 out of 1008 reviews
Rating 6 - Okay. 77 out of 1008 reviews
Rating 4 - Poor. 39 out of 1008 reviews
Rating 2 - Terrible. 37 out of 1008 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bushra

Stayed 2 nights in Oct 2025

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2025

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service
Noisy and not very friendly
Stayed 1 night in Aug 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Joanne

Stayed 1 night in Sep 2025

4/10 Poor

Mohammed

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 7 nights in Sep 2025

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service all round.
Stayed 2 nights in Sep 2025

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice room with en-suite shower. Comfy beds - singles as came to town to see a show with my daughter. We enjoyed a swim in the pool followed by a sauna. Check out was 12 so gave us loads of time, without having to rush. The only thing I’d have liked would be provision of more than 2 teabags, some biscuits and hot chocolate sachets. They were no fruit teabags either, seemed a bit mean considering everything else was great. Staff very friendly and efficient at check in. We were able to leave our bags behind the desk as we arrived too early for check in as we were seeing a matinee performance, which was very beneficial.
Stayed 1 night in Sep 2025

8/10 Good

Derren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff, great property, and excellent breakfast. My only suggestion would be to improve the in room dining menu and offer more options to be available after midnight.
Stayed 4 nights in Sep 2025

10/10 Excellent

Abiodun

Excellent
Stayed 2 nights in Sep 2025

8/10 Good

Gary

Stayed 1 night in Sep 2025

10/10 Excellent

Charleen, Saddle Brook

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great place to stay. It had many restaurants and shops within walking distance. The train was very close to walk to as well - only a few stops (I think around 4 stops) to places like Big Ben. The service was great and the rooms were large with a phenomenal view of the Shard. Housekeeping services were great and the room was always cleaned and well stocked. Staff was very helpful and friendly. I would definitely stay here again when I come back to London.
Stayed 9 nights in Aug 2025

10/10 Excellent

Paige R

Stayed 1 night in Sep 2025

10/10 Excellent

Anita, Scottsdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful view of London’s skyline! Everyone is so kind. I added one extra night, got free upgrade which allow me to stay in my room with city view, no hassle to move around. The extra night I booked actually for a room smaller/no city view. Thank you so much! Highly recommended.
Stayed 1 night in Sep 2025

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was an awful stay, rude staff, pool area and changing rooms were dirty, constant noise coming from the air vent and window of the room, also was not told of the protest that was going on outside on one of the days, police officers were in and out of the hotel, barricades were put up around the hotel. It was the worst weekend away I have ever had.
Stayed 1 night in Sep 2025

10/10 Excellent

Kanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel, amenities and service
Stayed 2 nights in Sep 2025

10/10 Excellent

Keiran

Stayed 1 night in Sep 2025

10/10 Excellent

Kai Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 1 night in Sep 2025

10/10 Excellent

Mari

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had such an amazing stay, the views are amazing, all staff are so lovley, everything is so close and can get an uber anywhere, will definitely be coming back
Stayed 1 night in Sep 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Mr M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

pete

Stayed 1 night in Sep 2025

6/10 Okay

naciye aslihan

Business traveller

Overpriced

Well, everything was okay in terms of cleaning staff and everything, the hotel is overpriced regarding to its service and quality. The staff is not polite.
Stayed 4 nights in Sep 2025

10/10 Excellent

Sulaiman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2025

6/10 Okay

Joshua

Travelled with family
Liked: Cleanliness, property conditions & facilities

Ok but could be better

Nice modern hotel , our view out towards Central London was pretty impressive. Be aware the hotel does have a fence round the outside due to the ongoing protests at the hotel opposite but this no fault of the hotel. Staff friendly enough but not particularly engaging. No asking the purpose of our trip or any upsell attempts on check in for dinner or breakfast. Didn’t sleep very well with water heard running through a pipe multiple times in the night. Went to make tea in the morning, to discover the milk left in the tea tray had best before dates of May 25 and August 25 , called down, no apology but assured more would be sent up. 20 minutes later we were delivered more but again it still had the same dates on ! Called down again , apology this time and was promised more would be sent again but no luck after 20 minutes. I had to go down myself to chase up and fresh milk was eventually delivered. Not the best start to the morning and not a good lasting impression ! Again no feedback sought on check out , just took the keys off of us. Also came back for a drink before we departed , disappointing to hear who we assume the head bartender say to the other ‘don’t make me angry again’. Unsure why the comment was made but I wouldn’t expect any staff member to be spoken to like that. In summary an ok stay but needs to be better when the price tag is £200+ per night.
Stayed 1 night in Sep 2025