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Sandman Hotel & Suites London Downtown

2.5 star property

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Photo gallery for Sandman Hotel & Suites London Downtown

Lobby
Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board
Executive Suite, 1 King Bed, Non Smoking | Private kitchenette | Fridge, microwave, coffee/tea maker
Interior
Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
374 Dundas St, London, ON, N6B1V7
  • Place, London Convention Center
    ‪6 min walk‬
  • Place, Victoria Park
    ‪8 min walk‬
  • Place, Budweiser Gardens
    ‪15 min walk‬
  • Airport, London, ON (YXU-London Intl.)
    ‪23 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Executive Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(39 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(51 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(63 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Sandman Hotel & Suites London Downtown

Hotel with free breakfast, near Budweiser Gardens
Self parking, a business centre and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with free newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Sandman Hotel & Suites London Downtown. During your stay, you're just a quick walk from Jonathon Bancroft-Snell Gallery. You'll find features such as free breakfast and free WiFi in public areas, plus a business centre.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Budweiser Gardens and 5 minutes from University of Western Ontario
  • Cats and dogs welcome for a fee (restrictions apply)
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Sandman Hotel & Suites London Downtown. For a fee, parking is available.

This London hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made on-site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: CAD 28.25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 420 out of 1358 reviews
Rating 8 - Good. 407 out of 1358 reviews
Rating 6 - Okay. 287 out of 1358 reviews
Rating 4 - Poor. 132 out of 1358 reviews
Rating 2 - Terrible. 112 out of 1358 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Valerie

Travelled with partner
Liked: Amenities
Stayed 1 night in Sep 2025

4/10 Poor

Amanda

Stayed 1 night in Sep 2025

2/10 Terrible

raymond, north las vegas

Stayed 1 night in Sep 2025

8/10 Good

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is wonderful and price is affordable. Unfortunately for this hotel, because of a recent neighbouring “shelter” of some sort the surrounding area is undesirable (blame the govt) this hotel is great otherwise and I feel badly for their business that they have to endure the unsavouriness outside. I recommend to Book here, parking is safe and hotel is good.,
Stayed 1 night in Sep 2025

10/10 Excellent

Zenith

Liked: Cleanliness, staff & service
Front desk staff was friendly and helpful. Hotel and room were clean and comfortable. Gated underground parking was very nice, it is first come first served. TV in room didn't work. Breakfast options included cereal, instant oatmeal, hard boiled eggs, yogurts, microwaveable breakfast sandwiches, tea, coffee, juices. Fitness center was spacious but minimally equipped - treadmill, elliptical, dumbells to 30 lbs. There are a lot of homeless folks in the area and people were openly using drugs on the steps next door, but I walked to and from the hotel as late as midnight and everyone just minded their own business.
Stayed 1 night in Sep 2025

6/10 Okay

Bill

So many drug addiction people the smell of urine on the sidewalks. And the front desk person no personality not pleasant and not informative about London
Stayed 1 night in Sep 2025

10/10 Excellent

Marc

Stayed 1 night in Sep 2025

4/10 Poor

Heidi

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unsafe area. No decaf coffee. Paid parking
Stayed 1 night in Sep 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The area of town is not the safest. Woke up at 3am to people loitering and making noise in the green space beside the hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

Brian

Stayed 1 night in Aug 2025

2/10 Terrible

Hajira

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
food was not fresh for breakfast, we found mold on the bread. when the staff was notified they just removed that one piece and didn't even apologize.
Stayed 1 night in Jun 2025

10/10 Excellent

Marijana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean. The complimentary breakfast is good.
Stayed 1 night in Sep 2025

8/10 Good

Diana

Business traveller
Liked: Cleanliness, staff & service
Many previous reviews spoke to the homeless people lingering about outside. While there is a building next door which I assume is a shelter, and yes, there were a number of them outside, I never felt unsafe. What I didn't like, was that the hotel offers secure parking (underground with a gate), but 4 times during my stay, the gate was fixed in the open position. So much for secure. The rooms, staff and breakfast were all fine.
Stayed 5 nights in Sep 2025

10/10 Excellent

Lyndsay

Stayed 2 nights in Sep 2025

10/10 Excellent

Bruce M

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nicely made up room for our second night
Stayed 2 nights in Sep 2025

4/10 Poor

Robin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Be warned

The hotel is located in a dreadful location. It was our first time visiting London so we didn’t know much about the area only that it was downtown, which is typically where we stay on all our travels. This location is sitting next to a homeless/drug rehabilitation centre and it’s absolutely terrifying to see the sites you’re going to see unfold here. In all of my years of travelling the entire world I’ve never seen such conditions happening outside a hotel. There’s constant drug use, addicts slumped over on each corner of the buildings and prostitution. It was truly terrifying, we were never approached by them but was extremely cautious and uncomfortable during our stay here. I will comment on the cleanliness of our room, despite being dated it was quite clean and the bed was comfortable but I would never stay here again due to the location proximity to facility next door
Stayed 2 nights in Sep 2025

8/10 Good

Edward

Stayed 1 night in Sep 2025

4/10 Poor

Danielle

Stayed 1 night in Sep 2025

6/10 Okay

Allen

Travelled with family, Travelled with family and small children
Liked: Staff & service
The hotel was OK and the rooms were OK however there was alot of trash around the area and a lot of homeless people who would bother you either going in or out.
Stayed 1 night in Sep 2025

10/10 Excellent

Lisa

Stayed 1 night in Sep 2025

8/10 Good

Yucheng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

ELISABETE

Disliked: Cleanliness, staff & service, property conditions & facilities
There is a shelter next door with a bunch of junkies hanging around outside the hotel. Greeted with vomit at the door and bugs in the bathroom. Never again!
Stayed 1 night in Aug 2025

10/10 Excellent

shayne Enoch

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Marc

Stayed 2 nights in Aug 2025

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025