free parking on the spot; warm and cosy (but no ac, wouldnÂŽt risk it in the summer, even a British one). Floors skeak a lot and there is no elevator. windowsn are to thin especially if you are staying on the street side.
Good location, in the centre of Richmond.
Helpful staff, room clean and tidy.
No where to sit and relax in reception area. We stayed in a compact double area. Plaster peeling off in the corner of the room and in the shower room. A few cracks in the tiles in the shower cubicle. Shower room far too small. You can hardly move in there
We had stayed at the same hotel approximately 6 months ago. There were issues then which were conveyed to the management. The horrible noise that follows a toilet flush is still there.Most importantly the windows would not shut as the handle was broken and we had to put up with traffic noise no sleep. We were promised 50% credit on the room price which still has not been delivered. Furthermore, the heat in the room was not working and the taps were not rigidly fixed. We were moved to another room the second night which was reasonably better
Room was neglected, bathroom cupboard wouldnât open, trim missing and mould around the showerâŠ
Also the room had a porch which was very strange and changed the feel of the room.
The three person room was awful. It smelt damp and musty. Not pleasant at all. The curtains were shredded. The windows donât have all handles on, so donât close properly - awful as thereâs a lot of traffic outside and busy flight paths overhead from 5am, so not good if you enjoy a lie in. Then there are the small touches. The toilet seat is cracked (no pun intended), the lamp shades are detached from the lamps. It was just grubby and lacks any care. The staff were very good and helped me move to another room, sadly away from my children as they didnât have any other three person rooms. Not good for a family break. The pluses were the staff and the parking is free - but be wary of being blocked in. Overall a really poor experience and not recommended in the slightest.
Was allocated their cheapest room but booked their most expensive. Fully booked so had no choice to stay in tiny room. Bed was tiny for two and ridiculously hard. Bathroom was very unclean and showed a distinct lack of care.
Requested compensation but only received difference in price between room types.