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Staybridge Suites London by IHG

3.0 star property

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Photo gallery for Staybridge Suites London by IHG

Property amenity
Restaurant
Exterior
Desk, laptop workspace, blackout curtains, iron/ironing board
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
824 Exeter Road, London, ON, N6E1L5
  • Place, White Oaks Mall
    ‪12 min walk‬
  • Place, Forest City Velodrome
    ‪2 min drive‬
  • Place, Landmark Cinemas 8 London
    ‪5 min drive‬
  • Airport, London, ON (YXU-London Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Kitchen

Room amenity

Suite, 2 Bedrooms, Kitchen

8.6 out of 10
Excellent
(22 reviews)
  • City view
  • 65 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Kitchen

Room amenity

Suite, 1 Bedroom, Kitchen

7.6 out of 10
Good
(5 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchen

Studio Suite, 1 King Bed with Sofa bed, Kitchen | Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Kitchen

8.8 out of 10
Excellent
(28 reviews)
  • City view
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Jetted Tub (Full Kitchen)

Combined shower/bathtub, free toiletries, hair dryer, towels

Studio Suite, 1 King Bed with Sofa bed, Jetted Tub (Full Kitchen)

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Kitchen

Room amenity

Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(12 reviews)
  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds

View all photos for Studio Suite, Kitchen

Combined shower/bathtub, free toiletries, hair dryer, towels

Studio Suite, Kitchen

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Roll-in Shower, Kitchen (Mobility)

Suite, 2 Bedrooms, Roll-in Shower, Kitchen (Mobility) | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Roll-in Shower, Kitchen (Mobility)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

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About this property

Staybridge Suites London by IHG

Hotel in London with 24-hour fitness centre and indoor pool
This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a 24-hour business centre. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, coffee/tea in a common area, a microwave in a common area and a business centre are on-site. Limited housekeeping is available.
Staybridge Suites London by IHG offers 117 accommodations with coffee/tea makers and a hairdryer. 55-inch LCD televisions come with cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in January 2025.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Staybridge Suites London by IHG. During your stay, you'll be within walking distance of White Oaks Mall. Features include free WiFi in public areas, free self-parking and a free manager's reception.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a 24-hour gym and mini golf
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 10 minutes by car from Budweiser Gardens and 14 minutes from University of Western Ontario
  • Cats and dogs welcome for a fee (restrictions apply)
Staybridge Suites London by IHG offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 226 square feet (21 square metres) and includes conference space. Barbecue grills, multilingual staff, and a picnic area are also featured at the business-friendly Staybridge Suites London by IHG. Self parking is free.

This 3-star London hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception on selected days.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Indoor pool
  • Mini golf
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 226 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Double-glazed windows
  • Fireplace in lobby
  • Renovated guestrooms - January 2025
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 11:00 PM to 8:00 AM
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
A deposit will be applied when reservations are made with a debit card.

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per accommodation, per stay (maximum CAD 75 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 17 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 75 per accommodation, per stay (maximum CAD75 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. At the property, quiet hours are enforced between 11:00 PM and 8:00 AM. For any questions, please contact the property using the information on the booking confirmation.
Prepaid credit cards and Visa debit cards are not accepted methods of payment to reserve a guestroom.

We should mention

  • Pool access available from 6:30 AM to 11:00 PM
  • One child aged 17 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London Staybridge Suites
Staybridge Suites London Hotel
Staybridge Suites Hotel London
Staybridge Suites London
Staybridge Suites London-Stratford City England
Staybridge Suites London - Vauxhall England

Staybridge Suites London by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 509 out of 1000 reviews
Rating 8 - Good. 253 out of 1000 reviews
Rating 6 - Okay. 116 out of 1000 reviews
Rating 4 - Poor. 64 out of 1000 reviews
Rating 2 - Terrible. 58 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Sep 2025

10/10 Excellent

Karen

Stayed 1 night in Oct 2025

8/10 Good

Joanne

Travelled with family
Liked: Staff & service, room comfort
We had to ask for the floor to be washed. It was sticky throughout the suite.
Stayed 2 nights in Oct 2025

10/10 Excellent

Valerie Christine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for business travel.
Stayed 1 night in Oct 2025

10/10 Excellent

Bronwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing as always
Stayed 1 night in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean property, friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

VICKY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff weee great.
Stayed 1 night in Sep 2025

8/10 Good

Manju

Liked: Staff & service, property conditions & facilities
Bed spread was dirty and wrinkle.Not sure whether it was even changed. We stayed 2 nights,no toilet tissue .The staff was nice and gave extra sheet and toiley tissue when we asked .
Stayed 2 nights in Oct 2025

8/10 Good

ADIL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staybridge London exeter loction

Pool was down for maintenance but hotel arranged neighbouring hotel pool for use.
Stayed 2 nights in Oct 2025

10/10 Excellent

Marie-Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a short getaway, all conditions at the hotel made it all worthwhile, from check-in to check-out.
Stayed 2 nights in Oct 2025

10/10 Excellent

Shelly-Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close walking distance to restaurants and other amenities.
Stayed 3 nights in Sep 2025

6/10 Okay

chris

Liked: Cleanliness
The first staff member we delt with was absolutely unhelpful and il mannered
Stayed 2 nights in Sep 2025

8/10 Good

Lara

Stayed 1 night in Sep 2025

8/10 Good

Susan

Stayed 2 nights in Sep 2025

10/10 Excellent

Haralambos

Liked: Cleanliness, staff & service, property conditions & facilities
Tt
Stayed 1 night in Sep 2025

8/10 Good

Laurel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first night and next morning there was really loud due to a hockey tournament. The staff seemed overwhelmed with everything, so I didn't both them for anything other than a check in. My stay was much better and quieter after the group of hockey families left. I would likely stay again as I appreciate the kitchenette in the rooms.
Stayed 8 nights in Sep 2025

8/10 Good

Inez

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. There were three of us so we needed to use sofa bed but there were no bedding so we called front desk and was told to come get them. The gentleman there only offered a fitted sheet and I asked for a cover sheet and blanket. He was a bit reluctant but went to get them. The breakfast was good except the fresh fruits were on a table with people sitting around them and talking or coughing I thought was unsanitary. Would be nice if they were in bother area. The room was quite nice and spacious with kitchen. I would stay here again as everything else was good.
Stayed 1 night in Sep 2025

2/10 Terrible

Akiyo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pubic Hair in the pool, 3 towels in a room for 4, front desk and breakfast staff seemed overworked and not in a mood to be pleasant, instead they were impatient and lacked common courtesy like 'have a nice stay', or a smile and eye contact. Also, front desk did not answer telephone from the room, breakfast staff had difficulty keeping the hot food, fresh food, and coffee replenished, TV did not offer netflix, no back-up toilet paper roll.
Stayed 1 night in Sep 2025

10/10 Excellent

Mario

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very nice, clean hotel. Staff is courteous and helpful. It's in a great location.
Stayed 2 nights in Sep 2025

4/10 Poor

m

Travelled with family
Liked: Cleanliness, property conditions & facilities
We arrived at 4:30 to get into our room. (Check in is at 4) it was not ready. Was told to sit in a chair while I wait. We were not the only ones waiting for our rooms to be cleaned. There were a few of us. Needed to ask for bedding for pull out couch and a blow dryer. Seemed disorganized. Was not thrilled.
Stayed 1 night in Sep 2025

10/10 Excellent

a t clark, Coniston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel will continue to use it when in London
Stayed 1 night in Aug 2025

6/10 Okay

Giuseppe

Liked: Staff & service
Property is very dated. Could absolutely use an update to the 21st century
Stayed 2 nights in Sep 2025

8/10 Good

Mike

Stayed 2 nights in Sep 2025

10/10 Excellent

Lynne

Travelled with group

Bed comfort below par.

One of the king size beds was not so comfy. It seemed to have a hollow that I was sleeping in. Also, the pull out sofa bed had a very uncomfortable spring mattress. You could feel every spring with your hand. We had to use the sofa and chair cushions so that one person could sleep on it.
Stayed 2 nights in Sep 2025