Warm, informative, in-person, greeting by Caraline at our early check-in. Lovely flat in a residential neighborhood in walking distance from Westminster Abbey; pubs, grocery store, and the delightful Regency Cafe if you want a traditional English breakfast with locals are all nearyby. Quick, helpful, responses by Edmund both before and during our stay. We particularly appreciated the chocolate and bubbly, which we enjoyed on the balcony on a beautiful spring afternoon, just like the photo shows!