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The Chapter - Leisure Inn Hotel

2.0 star property

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Photo gallery for The Chapter - Leisure Inn Hotel

Miscellaneous
Property entrance
Premium Double Room, Ensuite | View from property
Deluxe Double Room, Ensuite (Premium) | Blackout curtains, iron/ironing board, free WiFi
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
40-41 Leinster Gardens, London, England, W2 3AN
  • Place, Queensway
    ‪3 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Place, Hyde Park
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪36 min drive‬

Room options

View all photos for Premium Quadruple Room, Ensuite

Premium Quadruple Room, Ensuite | Blackout curtains, iron/ironing board, free WiFi

Premium Quadruple Room, Ensuite

  • 7 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Premium Single Room, Shared Bathroom

Premium Single Room, Shared Bathroom | Blackout curtains, iron/ironing board, free WiFi

Premium Single Room, Shared Bathroom

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Premium Single Room, Private Bathroom

Premium Single Room, Private Bathroom | Blackout curtains, iron/ironing board, free WiFi

Premium Single Room, Private Bathroom

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Premium Triple Room, Ensuite

Premium Triple Room, Ensuite | Blackout curtains, iron/ironing board, free WiFi

Premium Triple Room, Ensuite

  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Premium Twin Room, Ensuite

Premium Twin Room, Ensuite | Blackout curtains, iron/ironing board, free WiFi

Premium Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Triple Room, Ensuite (Family)

Premium Triple Room, Ensuite (Family) | Blackout curtains, iron/ironing board, free WiFi

Premium Triple Room, Ensuite (Family)

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Quadruple Room, Ensuite (Premium)

Family Quadruple Room, Ensuite (Premium) | Blackout curtains, iron/ironing board, free WiFi

Family Quadruple Room, Ensuite (Premium)

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Double Room, Ensuite (Premium)

Deluxe Double Room, Ensuite (Premium) | Blackout curtains, iron/ironing board, free WiFi

Deluxe Double Room, Ensuite (Premium)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double Room, Ensuite

Premium Double Room, Ensuite | Blackout curtains, iron/ironing board, free WiFi

Premium Double Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Miscellaneous
The Chapter Hotels - Hyde Park
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk
2.7 out of 5, 37 reviews
The price is CHF 88
includes taxes & fees
18 Jan - 19 Jan 2026
The Chapter Hotels - Hyde Park

About this property

The Chapter - Leisure Inn Hotel

Hotel with a 24-hour front desk, 5-minute walk to Kensington Gardens
This hotel features a 24-hour front desk and free Wi-Fi in public areas. Change of towels is available on request
The Chapter - Leisure Inn Hotel offers 50 accommodations with a hairdryer and an iron/ironing board. Cable televisions are provided.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

During your stay at The Chapter - Leisure Inn Hotel, you're just a quick walk from Kensington Gardens. Features include free WiFi in public areas.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Services include luggage storage
  • Within a 15-minute walk of Hyde Park and Kensington Gardens
Public spaces have free WiFi.

Smoking is allowed in designated areas at this London hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Visual fire alarm

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

More

  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
Property Registration Number 13629851

Property is also known as

The Chapter Leisure Inn
The Chapter - Leisure Inn Hotel Hotel
The Chapter - Leisure Inn Hotel London
The Chapter - Leisure Inn Hotel Hotel London

The Chapter - Leisure Inn Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 37 out of 158 reviews
Rating 8 - Good. 38 out of 158 reviews
Rating 6 - Okay. 42 out of 158 reviews
Rating 4 - Poor. 24 out of 158 reviews
Rating 2 - Terrible. 17 out of 158 reviews

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Warren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Sep 2025

8/10 Good

Pancanita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

ashin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and walkble convenient.
Stayed 12 nights in Aug 2025

6/10 Okay

tessa

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Not at all what I was picturing based on the pictures when I booked it. Floor was gross carpet with some stains, bathroom kept smelling like sewage. Based on the pictures when I booked I expected it to be much nicer. It was fairly clean and safe area. Was just deceived as it’s not what I thought I was booking otherwise it was a okay hotel and felt safe here
Stayed 4 nights in Sep 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, good value
Stayed 4 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than I expected.

It was better than I expected, the place is very close to Paddington train station. We arrived early and we were allowed to go to our room as it was already available. Very friendly staff, very clean.
Stayed 2 nights in Aug 2025

8/10 Good

Andrew Mark

Liked: Staff & service
The outside of the property was very poor
Stayed 1 night in Aug 2025

4/10 Poor

A O

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

4/10 Poor

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Indoor aircon not efficient
Stayed 4 nights in Aug 2025

6/10 Okay

Alston

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed here on a budget trip with 3 other individuals. Good price for budgeting folks, but not comfortable or convenient as far as stay. No fridge, microwave. No air condition, handy during the summer. Beds were ok but you get what you pay for. Somewhat near certain rail stations which is good. Front desk relatively friendly. Overall not the best but not the worst. Will recommend for single travelers on a budget.
Stayed 6 nights in Aug 2025

8/10 Good

Alexis

Travelled with group
Liked: Staff & service, amenities
The hotel was near three tube lines and therefore it is very convenient for visiting all areas of London.
Stayed 6 nights in Jul 2025

6/10 Okay

Theophilus Ewu

Liked: Staff & service
Stayed 4 nights in Jul 2025

4/10 Poor

OLIVER CHRISTIAN RUSSELL

Travelled with family
Disliked: Amenities
Perfunctory and non too friendly welcome. Previous guests’ towels left inside cupboards. Remote control on ground behind bed. No fridge. No BBC TV channels, just a few random freeview channels. Noisy above from smoking area. Certainly not good value for money. Would not recommend it.
Stayed 2 nights in Aug 2025

8/10 Good

Malakai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite small but pretty comfortable and near plenty of tube stations. It’s perfect if you are looking for something affordable and near by plenty of restaurants
Stayed 4 nights in Jul 2025

8/10 Good

Alfre

Travelled with group
Liked: Cleanliness, staff & service, amenities
It’s good but it doesn’t have AC
Stayed 3 nights in Jul 2025

10/10 Excellent

Dashamir

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jul 2025

10/10 Excellent

Esteban

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location friendly staff
Stayed 2 nights in Jul 2025

6/10 Okay

Michael

Travelled with family

Ok for the price

Bare minimum hotel, well located.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rhys

Stayed 1 night in Jul 2025

4/10 Poor

Jung

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Disappointing Stay Despite Good Location We had a very unpleasant experience at The Chapter Leisure Inn. Upon check-in, we were given a first-floor room that was clearly not remodeled — everything felt dingy, stained, and dirty. It was in no condition for a family stay, and I refused to accept it. After initially being told that all rooms were booked and nothing else was available, the front desk eventually offered to show us another 4-person room on the third floor. While we appreciated the effort, the room was incredibly small — barely enough space for our luggage — and uncomfortably hot. The window wouldn’t stay open on its own and slammed shut loudly after a short while. We had to wedge a pillow under it just to reduce the noise and avoid being startled every time it closed on its own. Overall, it was a miserable and uncomfortable stay. On the positive side, the staff were polite, and the location was convenient. Unfortunately, the condition of the property left much to be desired. I would not recommend staying here unless the hotel undergoes major renovations and maintenance improvements.
Stayed 4 nights in Jul 2025

10/10 Excellent

Denisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We really liked surroundings
Stayed 4 nights in Jul 2025

6/10 Okay

Miss Paula

Travelled with family

Two night stay.

We arrived late at night aeound 10pm. The room was absolutely nothing like the pictures advertised. I also booked a triple room of 3 single beds and we got a double and a single. The bedroom was red hot and has fans on already to try and cool the room. The beds were comfortable, there was no iron, the shower was nice however they had not restocked the shower gel or hand-wash dispensers. They did supply a few little bottles of shampoo. They gave us clean towels and replenished tea/coffee supplies and clean cups. The room was very small but as we were only there to sleep it was fine. It is based near Kensington park and a 15 min walk from paddington station in another direction. Staff were friendly on reception. No breakfast as the kitchen isnt used despite their website saying breakfast was included.
Stayed 2 nights in Jul 2025

2/10 Terrible

Delroy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very disappointing experience at this property during my 4-night stay. On the first day, I discovered that a valuable personal item was missing from my room. When I reported it to management, I was informed that there was no way to verify how the item went missing and that nothing could be done. No goodwill gesture or support was offered despite the seriousness of the issue. Beyond that, the room itself was extremely small, uncomfortably hot, and not well-maintained. Throughout my stay, I witnessed multiple guests expressing frustration to staff about similar concern of dirty rooms, inconsistent housekeeping, and poor service overall. This was, without exaggeration, the worst hotel experience I’ve had. I would strongly urge others to consider alternative accommodations.
Stayed 4 nights in Jul 2025