The Dilly

5. Aug. 2024 von Selim Atias

Dear Andrea,Thank you for taking the time to share your feedback. We regret to hear that your experience fell short of expectations, as indicated by your rating. As part of the Leonardo chain, we're excited to announce our refurbishment plans, set to commence by the beginning of next year. These enhancements are aimed at providing a superior product and improved facilities. We hope to have the opportunity to welcome you back in the future to experience our renewed offerings.Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

26. März 2024 von Selim Atias

Dear Adrian,Thank you for your generous 4/5 review. We're thrilled to hear you enjoyed your stay with us. Your feedback is invaluable and will be used to refine our services further. We are committed to aiming for that perfect score on your next visit!Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

8. Jan. 2024 von Selim Atias

Dear Arlind, Thank you for your generous 4/5 review. We're thrilled to hear you enjoyed your stay with us. Your feedback is invaluable and will be used to refine our services further. We are committed to aiming for that perfect score on your next visit!Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

20. Nov. 2023 von Selim Atias

Dear Alexander,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the issues you encountered, particularly with the air conditioning and the service at the breakfast room.Your comfort is our priority, and we regret that the air conditioning in your room was not functioning as expected, leading to discomfort due to the heat. Please be assured that our maintenance team has been notified and will address this issue promptly to prevent such occurrences in the future.Regarding your experience in the breakfast room, we are disappointed to hear about your encounter with the staff member on duty on November 17th. This does not reflect the high standard of hospitality we strive to provide. We will be conducting an internal review and necessary training to ensure our team delivers a welcoming and professional service at all times.We value your patronage and would like to rectify this situation. If you would be willing to discuss this further, we would appreciate the opportunity to regain your trust and offer a more satisfactory experience on your next visit.Please feel free to reach out to me directly for any assistance or if you wish to discuss this matter further.We hope to have the opportunity to welcome you back and provide the quality of service you rightfully expect and deserve.Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH

29. Sep. 2023 von Selim Atias

Dear Christina,We sincerely appreciate you taking the time to share your feedback following your stay at The Dilly Hotel. It brings us great joy to learn that our hotel's central location was to your liking and that our dedicated team succeeded in exceeding your expectations.We eagerly anticipate the opportunity to welcome you back to your home in the heart of London soon.Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

6. Sep. 2023 von Selim Atias

Dear Rosmarie,Thank you so much for your wonderful 5 out of 5 rating! We are thrilled to hear that our team exceeded your expectations and made your stay truly memorable. We look forward to the opportunity to host you again in the very near future. Yours sincerely,Selim AtiasSenior Guest Relations ManagerThe Dilly Hotel 21 Piccadilly London W1J 0BH

2. Nov. 2022 von The Dilly Team

Hi Sabrina,Thank you for your feedback. We are sorry to read that upon your arrival and departure we did not meet your expectations and send our sincere apologies.Our guests are important to us and will endeavour to make things right with the relevant departments.

29. Apr. 2022 von Vanessa

Sehr geehrte Susanne, Vielen Dank, dass Sie sich die Zeit genommen haben, um uns Ihr Feedback zu geben. Es freut mich sehr zu sehen, dass es Ihnen bei uns gefallen hat und vor allem das Team einen Unterschied für Sie gemacht hat. Da dies etwas ist, worauf wir sehr stolz sind. Wir können es kaum abwarten, Sie wieder bei uns begrüßen zu dürfen. Mit freundlichem Gruß Vanessa Schnur

22. Apr. 2024 von Selim Atias

Dear Christophe, We are sincerely grateful for your generous 5/5 rating and are delighted that our location in the vibrant heart of London's Piccadilly contributed significantly to your experience. It's heartening to hear that the efforts of our dedicated team exceeded your expectations, providing you with memorable service that stood out during your stay.Our commitment to excellence is fuelled by such positive feedback, and we're thrilled that The Dilly has become a home away from home for you. We look forward to the pleasure of welcoming you back soon and are excited to offer you another exemplary stay, filled with the same warmth and exceptional service that you've come to appreciate.Once again, thank you for choosing The Dilly Hotel. It is our honour to have hosted you, and we eagerly await your return to what we hope will continue to be your preferred hotel in London.With heartfelt thanks and best wishes,Yours sincerely,Selim Atias Senior Guest Relations Manager The Dilly Hotel 21 Piccadilly London W1J 0BH