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The Franklin London - Starhotels Collezione

5.0 star property

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Photo gallery for The Franklin London - Starhotels Collezione

Garden Suite | 1 bedroom, Frette Italian sheets, premium bedding, down duvets
Lobby lounge
Bar (on property)
Garden
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Pet-friendly
  • Gym
  • Breakfast available
  • Room service

Explore the area

View in a map
24 Egerton Gardens, London, England, SW3 2DB
  • Place, Victoria and Albert Museum
    ‪3 min walk‬
  • Place, Natural History Museum
    ‪9 min walk‬
  • Place, Hyde Park
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪29 min drive‬

Room options

View all photos for Superior Double Room

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Superior Double Room

9.8 out of 10
Exceptional
(9 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, Frette Italian sheets, premium bedding, down duvets

Deluxe Double Room

8.4 out of 10
Very good
(5 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, Frette Italian sheets, premium bedding, down duvets

Junior Suite

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Executive

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Suite Executive

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room

1 bedroom, Frette Italian sheets, premium bedding, down duvets

Single Room

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Garden Suite

Garden Suite | 1 bedroom, Frette Italian sheets, premium bedding, down duvets

Garden Suite

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, Frette Italian sheets, premium bedding, down duvets

Presidential Suite

  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Triple Room

Rainfall showerhead, designer toiletries, hair dryer, bathrobes

Triple Room

  • 30 sq m
  • Sleeps 3
  • 1 Single Bed and 1 King Bed

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About this property

The Franklin London - Starhotels Collezione

Luxury hotel with full-service spa and 24-hour fitness centre
Along with a full-service spa, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a steam room and a coffee shop/cafe are on-site.
The Franklin London - Starhotels Collezione offers 35 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a steam room and a 24-hour fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include facials, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Our customers tell us that they can't get enough of the helpful staff at The Franklin London - Starhotels Collezione. During your stay, you're just a quick walk from Victoria and Albert Museum. Features include free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy Italian cuisine at The Franklin Restuarant, a fine-dining restaurant with garden views
  • Full breakfast served daily for a fee
  • Treat yourself to facials, massages or manicures and pedicures at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym and a steam room
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Brompton Oratory and 3 minutes on foot from Victoria and Albert Museum
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Franklin London - Starhotels Collezione offers its guests a full-service spa, a steam room, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. Spa services, a library, and multilingual staff are also featured at the luxury The Franklin London - Starhotels Collezione.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.
The Franklin Restuarant – Overlooking the garden, this fine-dining restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (GBP 52 per day)

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: GBP 25 for adults and GBP 12.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Franklin Restuarant

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Full-service spa

  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room
  • Turkish bath

Accessibility

  • Hardwood flooring in room
  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 40 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 31 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 50 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 25 for adults and from GBP 12.50 for children
  • Nearby parking fee: GBP 52 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Franklin Hotel London
Franklin London
Franklin Hotel Starhotels Collezione London
Franklin Hotel Starhotels Collezione
Franklin Starhotels Collezione London
Franklin Starhotels Collezione
Franklin Starhotels Collezion
The Franklin Hotel Starhotels Collezione
The Franklin London - Starhotels Collezione Hotel
The Franklin London - Starhotels Collezione London
The Franklin London - Starhotels Collezione Hotel London

Reviews

The Franklin London - Starhotels Collezione Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 381 out of 508 reviews
Rating 8 - Good. 78 out of 508 reviews
Rating 6 - Okay. 27 out of 508 reviews
Rating 4 - Poor. 9 out of 508 reviews
Rating 2 - Terrible. 13 out of 508 reviews

Reviews

8/10 Good

Jennifer, Newcastle Upon Tyne

Liked: Cleanliness, staff & service
Reception staff more than welcoming and friendly. They went above and beyond. Great location.
Stayed 4 nights in Jun 2025

10/10 Excellent

Anirudh

Stayed 2 nights in Jun 2025

4/10 Poor

Artherine

Stayed 4 nights in Jun 2025

2/10 Terrible

Gareth

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is exceptional. We felt very well cared for by the bar, restaurant, and front desk staff. Location is ideal.
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A truly special experience

We stayed at The Franklin Hotel as a very special treat for our wedding ceremony at Chelsea Registry Office, and it was everything we hoped for and more. Staying in somewhere like Kensington is a very rare luxury for us, so we were looking for somewhere that felt indulgent but not pretentious, and The Franklin was perfect. From the moment we arrived, the staff made us feel incredibly special. They were warm, genuine, and went above and beyond to make our wedding day truly memorable. We were upgraded to a stunning room, and arrived to find bubbles and treats waiting for us—a beautiful and thoughtful touch that meant the world. Everything was prestine, clean and comfortable. The steam room was a highlight and a perfect way to unwind before breakfast, and we even managed to use the gym. We were treated to an incredible breakfast spread brought straight to our room, which made the experience feel all the more luxurious. This was a stay we will never forget, and we’re so grateful to the whole team for making it so magical for us. We truly hope we get the chance to return in the future. Thank you again for making our wedding weekend so special 💛
Stayed 1 night in May 2025

8/10 Good

Michael, Sonora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised that extras were added to the bill at checkout. Specifically 2types of service charge
Stayed 3 nights in May 2025

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful hotel in a great location with exceptional staff and incredibly comfortable beds.
Stayed 1 night in May 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and the staff was helpful and kind
Stayed 6 nights in Apr 2025

2/10 Terrible

Sharon, miami beach

Travelled with family
Disliked: Cleanliness, property conditions & facilities
They had private events for three nights where the lobby was packed and very little security. We witnessed a robbery outside the hotel (a suitcase being stolen from a nearby hotel). I found men workers in the women bathroom with no signage on door that they were in there. Ran out of fruit for breakfast
Stayed 6 nights in Apr 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful street and very well appointed hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Joyceann, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel amenities, restaurant, service, location to shops, and museums is a rating of six (in a scale of 1-5)! The restaurant is managed by a Michelin rated chef and his menu is outstanding. The waiting staff (led by Stephanie) is attentive, efficient and friendly, esp. Neusa. The concierge was informative and willing to help in several regards.
Stayed 7 nights in Apr 2025

10/10 Excellent

ismail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location,location and location
Stayed 7 nights in Apr 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

cornelis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property
Stayed 2 nights in Apr 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous Experience

The Franklin is an excellent hotel. The location is convenient, the service was exceptional and the decor was modern and stylish. We would not hesitate to stay there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

10/10 Excellent

Scott

Stayed 5 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so convenient to great shopping and the park. It is modern and there is a real sense of luxury.
Stayed 1 night in Mar 2025

2/10 Terrible

Mohamood

Disliked: Staff & service, property conditions & facilities
I wish i could give a 5-star review, but unfortunately, this is not the case. i do not like to be prejudged on the arrival to the hotel. The welcome was awful and rude which left a bitter taste. I wish we left straight away but it was our wedding day and we had an evening party to attend...not ideal scenario. The following day we had a note posted under the door addressed to my name accusing me of smoking because they smelt smoking in the corridor....even though the lovely chap at the door saw me going out for a smoke number of times .This explains me hearing someone near our door couple of times. The housekeeping was very nosey when we asked for coffee and looked inside the room as trying to catch us out. But instead should have been doing her work as a room was far from clean, just looking at the fire alarm which was covered in a layer of dust was enough. And all of this would have been not important if we had great service and felt welcome. Whilst checking out i saw the service given to other customers arriving by different members of staff was totally different to what we received. When I complained, the house manageress was very apologetic and polite and offered to pay for our taxi ride. Which was very kind. But i would not recommend this hotel because it truly left a bad taste and ruined our special day. Very, very sad
Stayed 2 nights in Mar 2025

10/10 Excellent

Barinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Dante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Franklin Hotel London is an absolute gem! Nestled in a quiet Knightsbridge enclave, it exudes elegance and sophistication. The decor is stunning, service impeccable, and the ambiance intimate yet luxurious. Every detail, from the plush rooms to the exquisite dining, is perfection. A true five-star experience—highly recommended!
Stayed 2 nights in Mar 2025

8/10 Good

Peter

Stayed 1 night in Mar 2025

10/10 Excellent

gavin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025